公开(公告)号：US20070103287A1

公开(公告)日：2007-05-10

申请号：US11397722

申请日：2006-04-05

申请人： Keisuke Horitgami ,  Yoshihiro Kimura ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Tomohiro Hikita ,  Takashi Tanifuji ,  Yasutaka Tanikawa

发明人： Keisuke Horitgami ,  Yoshihiro Kimura ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Tomohiro Hikita ,  Takashi Tanifuji ,  Yasutaka Tanikawa

IPC分类号： G08B29/00 ,  G08B21/00 ,  G06Q40/00 ,  G06F17/00

CPC分类号： G06F11/0781 ,  G06F11/0748 ,  G06Q10/06 ,  G06Q40/08

摘要： The present invention provides a monitoring device configured to automatically associate devices forming a multifunctional device with support-contract information. A monitoring device configured to remotely monitor a device to be monitored connected to a network, the monitoring device including registration means which registers a group-identification information associated with an identification information of the device to be monitored, storing means which stores the support-contract information corresponding to the group-identification information, reception means which receives trouble-notification information transmitted from the device to be monitored, the trouble-notification information including the identification information related to the device-to-be-monitored, when a trouble occurs in the device to be monitored, acquisition means that acquires the group-identification information on the basis of a device-identification information of the received trouble-notification information and that acquires support-contract information from the acquired group-identification information, and display means that shows the acquired support-contract information and the trouble-notification information.

摘要翻译： 本发明提供了一种监视装置，其被配置为自动地将形成多功能设备的设备与支持合同信息相关联。 一种监视装置，被配置为远程监视要连接到网络的被监视设备，所述监视设备包括登记装置，其登记与要监视的设备的识别信息相关联的组标识信息，存储所述支持合同的存储装置 与组识别信息相对应的信息;接收装置，其接收从被监视装置发送的故障通知信息，所述故障通知信息包括与被监视装置有关的识别信息，当发生故障时 要被监视的设备，获取装置，根据接收到的故障通知信息的设备识别信息获取组识别信息，并从所获取的组标识信息中获取支持合同信息，以及显示装置， 显示获得的支持合同 信息和故障通知信息。

公开(公告)号：US07400241B2

公开(公告)日：2008-07-15

申请号：US11397722

申请日：2006-04-05

申请人： Keisuke Horitgami ,  Yoshihiro Kimura ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Tomohiro Hikita ,  Takashi Tanifuji ,  Yasutaka Tanikawa

发明人： Keisuke Horitgami ,  Yoshihiro Kimura ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Tomohiro Hikita ,  Takashi Tanifuji ,  Yasutaka Tanikawa

IPC分类号： G08B29/00

CPC分类号： G06F11/0781 ,  G06F11/0748 ,  G06Q10/06 ,  G06Q40/08

摘要： The present invention provides a monitoring device configured to automatically associate devices forming a multifunctional device with support-contract information. A monitoring device configured to remotely monitor a device to be monitored connected to a network, the monitoring device including registration means which registers a group-identification information associated with an identification information of the device to be monitored, storing means which stores the support-contract information corresponding to the group-identification information, reception means which receives trouble-notification information transmitted from the device to be monitored, the trouble-notification information including the identification information related to the device-to-be-monitored, when a trouble occurs in the device to be monitored, acquisition means that acquires the group-identification information on the basis of a device-identification information of the received trouble-notification information and that acquires support-contract information from the acquired group-identification information, and display means that shows the acquired support-contract information and the trouble-notification information.

摘要翻译： 本发明提供了一种监视装置，其被配置为自动地将形成多功能设备的设备与支持合同信息相关联。 一种监视装置，被配置为远程监视要连接到网络的被监视设备，所述监视设备包括登记装置，其登记与要监视的设备的识别信息相关联的组标识信息，存储所述支持合同的存储装置 与组识别信息相对应的信息;接收装置，其接收从被监视装置发送的故障通知信息，所述故障通知信息包括与被监视装置有关的识别信息，当发生故障时 要被监视的设备，获取装置，根据接收到的故障通知信息的设备识别信息获取组识别信息，并从所获取的组标识信息中获取支持合同信息，以及显示装置， 显示获得的支持合同 信息和故障通知信息。

公开(公告)号：US20090287818A1

公开(公告)日：2009-11-19

申请号：US12507265

申请日：2009-07-22

申请人： Ikuko TACHIBANA ,  Takashi Tanifuji ,  Toshiaki Hayashi ,  Yoshihiro Kimura ,  Tomohiro Hikita ,  Yasutaka Tanikawa

发明人： Ikuko TACHIBANA ,  Takashi Tanifuji ,  Toshiaki Hayashi ,  Yoshihiro Kimura ,  Tomohiro Hikita ,  Yasutaka Tanikawa

IPC分类号： G06F15/16 ,  G06F15/173 ,  G06F11/30

CPC分类号： G06F11/3051 ,  G06F11/3006 ,  G06F11/3079 ,  H04L43/0817

摘要： A monitoring apparatus for monitoring communication configurations of a plurality of client devices connected to a server, the monitoring apparatus includes: a processor for controlling the communications between the client devices and the server in accordance with a process including: receiving from each of the client devices communication condition information and storing latest communication condition information of each of the client devices; determining at a time interval whether any of client devices became incapable of communication with the server by checking the latest communication condition information of each of client devices; and upon detection of at least one of the client devices for which obsolete communication condition information is stored, issuing a notice indicating that the at least one of the client devices are incapable of communication with the server.

摘要翻译： 一种用于监视连接到服务器的多个客户端设备的通信配置的监视设备，所述监控设备包括：处理器，用于根据包括以下过程来控制所述客户端设备与所述服务器之间的通信的处理：从每个所述客户端设备 通信条件信息并存储每个客户端设备的最新通信条件信息; 通过检查每个客户端设备的最新通信条件信息，在一段时间间隔确定任何客户端设备是否变得不能与服务器通信; 并且在检测到存储过时的通信条件信息的至少一个客户端设备时，发出指示所述至少一个客户端设备不能与服务器通信的通知。

公开(公告)号：US08713159B2

公开(公告)日：2014-04-29

申请号：US12507265

申请日：2009-07-22

申请人： Ikuko Tachibana ,  Takashi Tanifuji ,  Toshiaki Hayashi ,  Yoshihiro Kimura ,  Tomohiro Hikita ,  Yasutaka Tanikawa

发明人： Ikuko Tachibana ,  Takashi Tanifuji ,  Toshiaki Hayashi ,  Yoshihiro Kimura ,  Tomohiro Hikita ,  Yasutaka Tanikawa

IPC分类号： G06F15/173

CPC分类号： G06F11/3051 ,  G06F11/3006 ,  G06F11/3079 ,  H04L43/0817

摘要： A monitoring apparatus for monitoring communication configurations of a plurality of client devices connected to a server, the monitoring apparatus includes: a processor for controlling the communications between the client devices and the server in accordance with a process including: receiving from each of the client devices communication condition information and storing latest communication condition information of each of the client devices; determining at a time interval whether any of client devices became incapable of communication with the server by checking the latest communication condition information of each of client devices; and upon detection of at least one of the client devices for which obsolete communication condition information is stored, issuing a notice indicating that the at least one of the client devices are incapable of communication with the server.

摘要翻译： 一种用于监视连接到服务器的多个客户端设备的通信配置的监视设备，所述监控设备包括：处理器，用于根据包括以下过程来控制所述客户端设备与所述服务器之间的通信的处理：从每个所述客户端设备 通信条件信息并存储每个客户端设备的最新通信条件信息; 通过检查每个客户端设备的最新通信条件信息，在一段时间间隔确定任何客户端设备是否变得不能与服务器通信; 并且在检测到存储过时的通信条件信息的至少一个客户端设备时，发出指示所述至少一个客户端设备不能与服务器通信的通知。

公开(公告)号：US20110119664A1

公开(公告)日：2011-05-19

申请号：US12664993

申请日：2007-06-25

申请人： Yoshihiro Kimura ,  Tomohiro Hikita ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Takashi Tanifuji ,  Yasutaka Tanikawa

发明人： Yoshihiro Kimura ,  Tomohiro Hikita ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Takashi Tanifuji ,  Yasutaka Tanikawa

IPC分类号： G06F9/44

CPC分类号： G06F8/60

摘要： Modified firmware is registered and controlled, and, when a download request is received from a terminal device, unupdated firmware is determined and downloaded to the terminal device. User identification information obtained from the download request is acquired, and, if the user identification information matches the user identification information of another terminal device that is already carrying out download, the download to the terminal device that output the download request is stopped. Even when the user identification information matches the user identification information of the other terminal device that is already carrying out download, if it is determined to be a download request by an operator operation, stopping the download is cancelled so as to execute the download, and a forcible termination notification is transmitted to the other terminal device that is already executing download so as to interrupt the download thereof in the process.

摘要翻译： 注册和控制修改的固件，并且当从终端设备接收到下载请求时，确定未更新的固件并将其下载到终端设备。 获取从下载请求获得的用户识别信息，并且如果用户识别信息与已经执行下载的另一个终端设备的用户识别信息相匹配，则停止向输出下载请求的终端设备的下载。 即使当用户识别信息与已经进行下载的其他终端设备的用户识别信息相匹配时，如果通过操作者操作确定为下载请求，则停止下载以执行下载，并且 将强制终止通知发送到已经执行下载的其他终端设备，以便在该过程中中断其下载。

公开(公告)号：US08595140B2

公开(公告)日：2013-11-26

申请号：US12664993

申请日：2007-06-25

申请人： Yoshihiro Kimura ,  Tomohiro Hikita ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Takashi Tanifuji ,  Yasutaka Tanikawa

发明人： Yoshihiro Kimura ,  Tomohiro Hikita ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Takashi Tanifuji ,  Yasutaka Tanikawa

IPC分类号： G06F21/00 ,  G06F15/16

CPC分类号： G06F8/60

摘要： Modified firmware is registered and controlled, and, when a download request is received from a terminal device, unupdated firmware is determined and downloaded to the terminal device. User identification information obtained from the download request is acquired, and, if the user identification information matches the user identification information of another terminal device that is already carrying out download, the download to the terminal device that output the download request is stopped. Even when the user identification information matches the user identification information of the other terminal device that is already carrying out download, if it is determined to be a download request by an operator operation, stopping the download is cancelled so as to execute the download, and a forcible termination notification is transmitted to the other terminal device that is already executing download so as to interrupt the download thereof in the process.

摘要翻译： 注册和控制修改的固件，并且当从终端设备接收到下载请求时，确定未更新的固件并将其下载到终端设备。 获取从下载请求获得的用户识别信息，并且如果用户识别信息与已经执行下载的另一个终端设备的用户识别信息相匹配，则停止向输出下载请求的终端设备的下载。 即使当用户识别信息与已经进行下载的其他终端设备的用户识别信息相匹配时，如果通过操作者操作确定为下载请求，则停止下载以执行下载，并且 将强制终止通知发送到已经执行下载的其他终端设备，以便在该过程中中断其下载。

公开(公告)号：US08037172B2

公开(公告)日：2011-10-11

申请号：US12124667

申请日：2008-05-21

申请人： Yasutaka Tanikawa ,  Tomohiro Hikita ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Takashi Tanifuji ,  Yoshihiro Kimura

发明人： Yasutaka Tanikawa ,  Tomohiro Hikita ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Takashi Tanifuji ,  Yoshihiro Kimura

IPC分类号： G06F15/16

CPC分类号： H04L43/0817 ,  H04L43/0811

摘要： An operation monitoring apparatus monitors statuses of plural monitoring target apparatus connected to a network, by sending a connection confirmation mail, via a notification server located on the network, receiving the connection confirmation mail and an operation confirmation mail sent from each monitoring target apparatus, storing a scheduled transmission time of a next operation confirmation mail contained in the operation confirmation mail, as part of apparatus information of the monitoring target apparatus and judging, using the scheduled transmission time, whether the next operation confirmation mail has been received. The judgment is not made if a latest connection confirmation mail sent from the operation monitoring apparatus itself has not been received.

摘要翻译： 操作监视装置通过经由位于网络上的通知服务器发送连接确认邮件，接收连接确认邮件和从各监视对象装置发送的操作确认信息来监视与网络连接的多个监视对象装置的状态，存储 包含在操作确认邮件中的下一个操作确认邮件的预定传送时间作为监视对象设备的设备信息的一部分，并且使用调度传输时间来判断是否已接收到下一个操作确认邮件。 如果没有接收到从操作监视装置本身发送的最新连接确认邮件，则不进行判断。

公开(公告)号：US07757122B2

公开(公告)日：2010-07-13

申请号：US11341671

申请日：2006-01-27

申请人： Tomohiro Hikita ,  Yoshihiro Kimura ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Takashi Tanifuji ,  Keisuke Horigami ,  Yasutaka Tanikawa

发明人： Tomohiro Hikita ,  Yoshihiro Kimura ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Takashi Tanifuji ,  Keisuke Horigami ,  Yasutaka Tanikawa

IPC分类号： G06F11/00

CPC分类号： G06F11/0784 ,  G06F11/0748 ,  G06F11/2294 ,  H04L41/026 ,  H04L41/0677 ,  H04L51/30

摘要： When a fault is detected by a surveillance agent mounted in a user device, fault information is reported to a maintenance center device by an electronic mail through an internet. The user device is provided with a connect confirmation unit to prepare and transmit connect confirmation mails of a plurality of patterns different in mail content, and the maintenance center device is provided with a diagnosis unit, which diagnose a mail transmission environment of the user device from the reception result of one or a plurality of connect confirmation mails received within a fixed period of time and transmits a diagnosis result to the user device by the electronic mail.

摘要翻译： 当安装在用户设备中的监视代理检测到故障时，通过因特网通过电子邮件将故障信息报告给维护中心设备。 用户装置设置有连接确认单元，用于准备和发送邮件内容不同的多种模式的连接确认邮件，并且维护中心装置设置有诊断单元，该诊断单元从用户设备的邮件传输环境 在固定时间段内接收的一个或多个连接确认邮件的接收结果，并通过电子邮件将诊断结果发送给用户设备。

公开(公告)号：US20080294739A1

公开(公告)日：2008-11-27

申请号：US12124667

申请日：2008-05-21

申请人： Yasutaka Tanikawa ,  Tomohiro Hikita ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Takashi Tanifuji ,  Yoshihiro Kimura

发明人： Yasutaka Tanikawa ,  Tomohiro Hikita ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Takashi Tanifuji ,  Yoshihiro Kimura

IPC分类号： G06F15/16

CPC分类号： H04L43/0817 ,  H04L43/0811

摘要： An operation monitoring apparatus monitors statuses of plural monitoring target apparatus connected to a network, by sending a connection confirmation mail, via a notification server located on the network, receiving the connection confirmation mail and an operation confirmation mail sent from each monitoring target apparatus, storing a scheduled transmission time of a next operation confirmation mail contained in the operation confirmation mail, as part of apparatus information of the monitoring target apparatus and judging, using the scheduled transmission time, whether the next operation confirmation mail has been received. The judgment is not made if a latest connection confirmation mail sent from the operation monitoring apparatus itself has not been received.

摘要翻译： 操作监视装置通过经由位于网络上的通知服务器发送连接确认邮件，接收连接确认邮件和从各监视对象装置发送的操作确认信息来监视与网络连接的多个监视对象装置的状态，存储 包含在操作确认邮件中的下一个操作确认邮件的预定传送时间作为监视对象设备的设备信息的一部分，并且使用调度传输时间来判断是否已接收到下一个操作确认邮件。 如果没有接收到从操作监视装置本身发送的最新连接确认邮件，则不进行判断。

公开(公告)号：US08578220B2

公开(公告)日：2013-11-05

申请号：US12694919

申请日：2010-01-27

申请人： Yoshihiro Kimura ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Takashi Tanifuji ,  Yasutaka Tanikawa ,  Tomohiro Hikita

发明人： Yoshihiro Kimura ,  Ikuko Tachibana ,  Toshiaki Hayashi ,  Takashi Tanifuji ,  Yasutaka Tanikawa ,  Tomohiro Hikita

IPC分类号： G06F11/00

CPC分类号： G06F11/0775 ,  G06F11/0784 ,  H04L41/026 ,  H04L41/069 ,  H04L51/00 ,  H04L69/04

摘要： An information processing system includes an electronic device and an information processing unit. The electronic device includes a fault detection unit; a data generating unit for generating, as data, the content of the detected fault; a data dividing unit for dividing the generated data into plural division data in the case where the data exceeds a predetermined capacity; a data compression unit for compressing each of the plural division data; an identification information adding unit for adding identification information to each of the plural compressed division data; and a data transmission unit for transmitting the plural compressed division data with the identification information. The information processing unit includes a data receiving unit for receiving the plural compressed division data, and a data restoration unit for restoring the plural compressed division data into original data based on the identification information.

摘要翻译： 信息处理系统包括电子设备和信息处理单元。 电子设备包括故障检测单元; 数据生成单元，用于生成检测到的故障的内容作为数据; 数据分割单元，用于在数据超过预定容量的情况下，将所生成的数据划分成多个分割数据; 数据压缩单元，用于压缩多个分割数据中的每一个; 识别信息添加单元，用于将识别信息添加到所述多个压缩分割数据中的每一个; 以及数据发送单元，用于利用所述识别信息发送所述多个压缩分割数据。 信息处理单元包括用于接收多个压缩分割数据的数据接收单元和用于基于识别信息将多个压缩分割数据恢复为原始数据的数据恢复单元。