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    Staffing-based percentage-allocation routing using real-time data
    4.
    发明授权
    Staffing-based percentage-allocation routing using real-time data 有权
    基于人员配置的百分比路由使用实时数据

    公开(公告)号：US06584191B1

    公开(公告)日：2003-06-24

    申请号：US09384789

    申请日：1999-08-27

    申请人： Kevin McPartlan ,  Edward Komissarchik ,  Lauren O'Brien ,  Robert Hayes ,  Katherine McElroy ,  John Rafter ,  Gary Sorensen ,  David Glassman

    发明人： Kevin McPartlan ,  Edward Komissarchik ,  Lauren O'Brien ,  Robert Hayes ,  Katherine McElroy ,  John Rafter ,  Gary Sorensen ,  David Glassman

    IPC分类号： H04M300

    CPC分类号： H04M3/5232 ,  H04M3/5238

    摘要： A method and apparatus are provided for performing staffing-based percentage-allocation routing using real-time data. According to one aspect of the present invention, transaction allocation is determined using both scheduled and actual handling resources. Actual handling resources associated with each of several transaction processing systems, such as automatic call distributors (ACDs), are measured at times t and t+n. Scheduled handling resources associated with each of the transaction processing systems for times t and t+n are also identified. Then, estimated handling resources are calculated for each of the transaction processing systems for time t+n based upon the actual handling resources and the scheduled handling resources. Finally, based upon the estimated handling resources, transaction allocations for each of the transaction processing systems are determined. According to another aspect of the present invention, a virtual call center is provided. The virtual call center includes a wide area network (WAN), multiple call centers coupled to the WAN, and an allocation controller coupled to the WAN. Each of the call centers includes a transaction processing system. The allocation controller is configured to calculate allocation sets for one or more forecast periods based upon scheduled staffing levels and actual staffing level information received from the transaction processing systems. The allocation sets include percent allocations for each of the transaction processing systems. The allocation controller is additionally configured to balance call distribution among the transaction processing systems by uploading the allocation sets to an inter-exchange carrier interface.

    摘要翻译： 提供一种用于使用实时数据执行基于人员配置的百分比分配路由的方法和装置。 根据本发明的一个方面，使用预定和实际处理资源来确定事务分配。 在时间t和t + n处测量与诸如自动呼叫分配器（ACD）的几个交易处理系统中的每一个相关联的实际处理资源。 还识别与时间t和t + n的每个事务处理系统相关联的计划处理资源。 然后，基于实际的处理资源和调度的处理资源，针对时间t + n的每个事务处理系统计算估计的处理资源。 最后，基于估计的处理资源，确定每个交易处理系统的交易分配。 根据本发明的另一方面，提供一种虚拟呼叫中心。 虚拟呼叫中心包括广域网（WAN），耦合到WAN的多个呼叫中心以及耦合到WAN的分配控制器。 每个呼叫中​​心包括交易处理系统。 分配控制器被配置为基于从事务处理系统接收到的预定人员配置级别和实际人员配置级别信息来计算一个或多个预测周期的分配集。 分配集包括每个事务处理系统的百分比分配。 分配控制器还被配置为通过将分配集上传到交换机之间的载体接口来平衡事务处理系统中的呼叫分配。

    Systems and methods for rotating high addressability images
    5.
    发明授权
    Systems and methods for rotating high addressability images 有权
    旋转高可寻址性图像的系统和方法

    公开(公告)号：US06363177B1

    公开(公告)日：2002-03-26

    申请号：US09223325

    申请日：1998-12-30

    申请人： Robert P. Loce ,  David Glassman ,  Henry P. Jankowski

    发明人： Robert P. Loce ,  David Glassman ,  Henry P. Jankowski

    IPC分类号： G06K1500

    CPC分类号： G06T3/606

    摘要： Image rotation systems and methods optimally rotate high addressability binary images by transforming the high addressability image to a quasi-grayscale image having normal addressability. A degree of low-pass filtering may be used in conjunction with resampling the image in the process of generating the normal addressability image for rotation. The quasi-grayscale image is then rotated. The rotated quasi-grayscale image is then converted back to a high addressability binary image using a high addressability halftoning process. The systems and methods provide a process wherein high addressability binary images are rotated without introducing gray-level contours or pattern artifacts such as moiré. Further, the apparatus and method provide compact rotation of high addressability images. The density and edge integrity of the processed image are maintained without introducing false contours.

    摘要翻译： 图像旋转系统和方法通过将高可寻址性图像转换为具有正常寻址能力的准灰度图像来最佳地旋转高可寻址性二进制图像。 在生成用于旋转的正常可寻址性图像的过程中，可以结合使用重新采样图像来使用一定程度的低通滤波。 然后旋转准灰度图像。 然后使用高可寻址性半色调处理将旋转的准灰度图像转换回高可寻址性二进制图像。 这些系统和方法提供了一种过程，其中高可寻址性二进制图像被旋转而不引入灰度级轮廓或图案伪影，例如莫尔。 此外，该设备和方法提供了高可寻址性图像的紧凑旋转。 维持处理图像的密度和边缘完整性，而不引入假轮廓。

    Systems and methods for rotating high addressability images
    6.
    发明授权
    Systems and methods for rotating high addressability images 有权
    旋转高可寻址性图像的系统和方法

    公开(公告)号：US06301397B1

    公开(公告)日：2001-10-09

    申请号：US09223266

    申请日：1998-12-30

    申请人： Henry P. Jankowski ,  David Glassman ,  Robert P. Loce

    发明人： Henry P. Jankowski ,  David Glassman ,  Robert P. Loce

    IPC分类号： G06K932

    CPC分类号： G06T3/606 ,  H04N1/3877

    摘要： Image rotation systems and methods optimally rotate high addressability binary images in a compact manner. High addressability bit pixels are clustered to form multi-bit pixels. The multi-bit pixel image is rotated +/−90°. A pixel mapping method is employed that realigns high addressability pixels within each target group of pixels in a manner that maintains edge integrity, maintains density, and does not introduce additional false contours. Information regarding neighboring pixel values is used to determine edge information about a given high addressability target pixel group. The edge information includes an edge slope and edge location of the high addressability target pixel group. Based on the rotation angle and the edge information of the pixel group, the target high addressability pixel group is mapped to a preferred pattern. After mapping to a preferred pattern, the high addressability pixel group is rotated.

    摘要翻译： 图像旋转系统和方法以紧凑的方式最佳地旋转高可寻址性二进制图像。 高可寻址性位像素被聚集以形成多位像素。 多位像素图像旋转+/- 90°。 使用像素映射方法，其以保持边缘完整性，维持密度并且不引入额外的假轮廓的方式重新对准每个目标像素组内的高可寻址性像素。 关于相邻像素值的信息用于确定关于给定的高可寻址性目标像素组的边缘信息。 边缘信息包括高可寻址性目标像素组的边缘斜率和边缘位置。 基于像素组的旋转角度和边缘信息，将目标高可寻址性像素组映射到优选图案。 在映射到优选图案之后，高可寻址性像素组被旋转。