公开(公告)号：US20180052917A1

公开(公告)日：2018-02-22

申请号：US15679712

申请日：2017-08-17

申请人： Keith Thompson ,  Mark Alexander ,  Kunal Joshi ,  Benjamin P. King ,  James Lee ,  Vikram Parvathaneni ,  Nandit Soparkar ,  Jayadevan Vadake-kottattil

发明人： Keith Thompson ,  Mark Alexander ,  Kunal Joshi ,  Benjamin P. King ,  James Lee ,  Vikram Parvathaneni ,  Nandit Soparkar ,  Jayadevan Vadake-kottattil

IPC分类号： G06F17/30 ,  G06F17/27

CPC分类号： G06F16/35 ,  G06F16/93 ,  G06F17/2785 ,  G06Q10/20 ,  G06Q40/08

摘要： Computer-implemented methods and systems are disclosed for categorizing and analyzing documents and records using combinations of concept elements selected from a set of semantically coherent dimensions. Each combination of concept elements is a tuple, which is a sequence or a set of elements selected from the dimensions.

公开(公告)号：US20180012266A1

公开(公告)日：2018-01-11

申请号：US15714371

申请日：2017-09-25

申请人： Kunal Joshi ,  Keith Thompson ,  Nandit Soparkar

发明人： Kunal Joshi ,  Keith Thompson ,  Nandit Soparkar

IPC分类号： G06Q30/02 ,  G06F17/27 ,  G06F19/00

CPC分类号： G06Q30/0276 ,  G06F17/243 ,  G06F17/277 ,  G06F17/2785 ,  G16H10/60 ,  G16H50/20 ,  G16H50/70 ,  G16H70/20

摘要： Computer implemented methods and systems are disclosed for automatically identifying declined services from service records by extracting information from fields in the service record, analyzing the extracted information to identify issues found and issues addressed in the service record, comparing the issues found and issues addressed to identify issues found in the service record unrelated to the issues addressed, and inferring the issues found unrelated to the issues addressed to be declined services.