-
公开(公告)号：US06539080B1
公开(公告)日：2003-03-25
申请号：US09114841
申请日：1998-07-14
IPC分类号： H04M164
CPC分类号： H04M3/493 , G01C21/26 , G08G1/096811 , G08G1/096822 , G08G1/096844 , G08G1/096861 , G08G1/096872 , G08G1/096883 , G08G1/096894 , H04M3/42059 , H04M3/42314 , H04M3/42348 , H04M3/523 , H04M2242/30
摘要： A method and system for providing a telephone caller information assistance such as driving directions from a starting location to a destination location. To obtain information assistance, the caller places a telephone call to access the system. If the geographical location of the caller can be determined by an automatic location identification system it is displayed on an operator console where the caller's request is transferred to be handled by a live operator. The operator receives the caller's destination request and queries the system for the street route driving instructions to the requested destination. After obtaining the street route driving instructions, the call can be transferred to an audio box having an interactive user interface capable of replaying the desired information to the caller. In an illustrative embodiment, the interactive user interface is capable providing functions to stop, start, pause, and replay the information to the caller.
-
公开(公告)号：US07916852B2
公开(公告)日：2011-03-29
申请号：US10864293
申请日：2004-06-08
IPC分类号： H04M3/42
CPC分类号： H04M3/493 , G01C21/26 , G08G1/096811 , G08G1/096822 , G08G1/096844 , G08G1/096861 , G08G1/096872 , G08G1/096883 , G08G1/096894 , H04M3/42059 , H04M3/42314 , H04M3/42348 , H04M3/523 , H04M2242/30
摘要： A method and system for providing a telephone caller information assistance such as driving directions from a starting location to a destination location. To obtain information assistance, the caller places a telephone call to access the system. If the geographical location of the caller can be determined by an automatic location identification system it is displayed on an operator console where the caller's request is transferred to be handled by a live operator. The operator receives the caller's destination request and queries the system for the street route driving instructions to the requested destination. After obtaining the street route driving instructions, the call can be transferred to an audio box having an interactive user interface capable of replaying the desired information to the caller. In an illustrative embodiment, the interactive user interface is capable providing functions to stop, start, pause, and replay the information to the caller.
摘要翻译： 一种用于提供诸如从起始位置到目的地位置的驾驶方向的电话呼叫者信息辅助的方法和系统。 要获取信息帮助，呼叫者拨打电话进入系统。 如果呼叫者的地理位置可以由自动位置识别系统确定，则它显示在操作员控制台上，其中主叫方的请求被转移以由实时操作者处理。 操作员接收到呼叫方的目的地请求，并向系统询问路线驾驶指令到所请求的目的地。 在获得街道驾驶指令之后，可以将呼叫转移到具有能够向呼叫者重播所需信息的交互式用户界面的音频盒。 在说明性实施例中，交互式用户界面能够提供停止，开始，暂停和向呼叫者重放信息的功能。
-
公开(公告)号：US06765998B2
公开(公告)日：2004-07-20
申请号：US10336237
申请日：2003-01-03
IPC分类号： H04M164
CPC分类号： H04M3/493 , G01C21/26 , G08G1/096811 , G08G1/096822 , G08G1/096844 , G08G1/096861 , G08G1/096872 , G08G1/096883 , G08G1/096894 , H04M3/42059 , H04M3/42314 , H04M3/42348 , H04M3/523 , H04M2242/30
摘要： A method and system for providing a telephone caller information assistance such as driving directions from a starting location to a destination location. To obtain information assistance, the caller places a telephone call to access the system. If the geographical location of the caller can be determined by an automatic location identification system it is displayed on an operator console where the caller's request is transferred to be handled by a live operator. The operator receives the caller's destination request and queries the system for the street route driving instructions to the requested destination. After obtaining the street route driving instructions, the call can be transferred to an audio box having an interactive user interface capable of replaying the desired information to the caller. In an illustrative embodiment, the interactive user interface is capable providing functions to stop, start, pause, and replay the information to the caller.
摘要翻译： 一种用于提供诸如从起始位置到目的地位置的驾驶方向的电话呼叫者信息辅助的方法和系统。 要获取信息帮助，呼叫者拨打电话进入系统。 如果呼叫者的地理位置可以由自动位置识别系统确定，则它显示在操作员控制台上，其中主叫方的请求被传送以由实时操作者处理。 操作员接收到呼叫方的目的地请求，并向系统询问路线驾驶指令到所请求的目的地。 在获得街道驾驶指令之后，可以将呼叫转移到具有能够向呼叫者重播所需信息的交互式用户界面的音频盒。 在说明性实施例中，交互式用户界面能够提供停止，开始，暂停和向呼叫者重放信息的功能。
-
-
搜索结果
3 条记录 (耗时 0.02 秒)
