公开(公告)号：US20080069320A1

公开(公告)日：2008-03-20

申请号：US11859402

申请日：2007-09-21

申请人： Lili YAO ,  Xiaojun Mo ,  Chuanbao Deng ,  Xiaojing Wu

发明人： Lili YAO ,  Xiaojun Mo ,  Chuanbao Deng ,  Xiaojing Wu

IPC分类号： H04M11/00

CPC分类号： H04Q3/0029

摘要： A method for managing information collection includes: determining an information collection mode supported by a calling phone; instructing to collect information of the calling phone using the information collection mode. A method for information collection, a device for managing information collection, a device for information collection, and a system for managing information collection are disclosed as well. Using the technical solution, the information collection mode used by collecting information of a calling phone may be managed. The technical solution is applicable in a wide scope and very universal, and thus may be spread and applied widely in intelligent network services.

摘要翻译： 一种用于管理信息收集的方法，包括：确定由呼叫电话支持的信息收集模式; 指示使用信息收集模式收集呼叫电话的信息。 还公开了一种用于信息收集的方法，用于管理信息收集的装置，用于信息收集的装置和用于管理信息收集的系统。 使用技术方案，可以管理通过收集呼叫电话的信息而使用的信息收集模式。 该技术方案适用范围广泛，非常普遍，可广泛应用于智能网业务。

公开(公告)号：US20080199000A1

公开(公告)日：2008-08-21

申请号：US11708766

申请日：2007-02-21

申请人： Yu Su ,  Yanyu Wu ,  Xiaojun Mo ,  Tao Sang ,  Hang Li

发明人： Yu Su ,  Yanyu Wu ,  Xiaojun Mo ,  Tao Sang ,  Hang Li

IPC分类号： H04M3/00

CPC分类号： H04M3/5175 ,  H04Q3/0087 ,  H04Q3/64 ,  H04Q2213/13072 ,  H04Q2213/13349

摘要： The present invention discloses a system and method for monitoring customer service agents' performance according to the interaction with one or more customers in a call center. The system comprises a call control server, a management console, and an agent console. The management console sends the call control server a first request, carrying a predetermined tag, to initiate a monitoring session, thereby triggering the call control server to send the agent console a second request, carrying the predetermined tag, to establish the monitoring session with the management console without notifying the agent, wherein during the monitoring session the agent console forwards a copy of data streams, related to the activities of the agent and one or more customer, to the management console.

摘要翻译： 本发明公开了一种根据与呼叫中心中的一个或多个客户的交互来监视客户服务代理的性能的系统和方法。 该系统包括呼叫控制服务器，管理控制台和代理控制台。 管理控制台向呼叫控制服务器发送携带预定标签的第一请求，以启动监视会话，从而触发呼叫控制服务器向代理控制台发送载有预定标签的第二个请求，以建立与 管理控制台，而不通知代理，其中在监视会话期间，代理控制台将与代理和一个或多个客户的活动相关的数据流的副本转发到管理控制台。

公开(公告)号：US07889856B2

公开(公告)日：2011-02-15

申请号：US11274939

申请日：2005-11-15

申请人： Bin Wang ,  Yihua Cheng ,  Xiaoqing Hu ,  Xiaojun Mo ,  Jihong Dong ,  Qian Yu ,  Xuanming Lu ,  Xiaodong Zhao ,  Yongfeng Cai ,  Junrong Xu ,  Guodao Yang ,  Youjun Chen ,  Zujian Li ,  Guofan Tong ,  Shichang Xiao ,  Yi Zhang ,  Jiaqing Liu ,  Yonghong Wu ,  Shiqian Li

发明人： Bin Wang ,  Yihua Cheng ,  Xiaoqing Hu ,  Xiaojun Mo ,  Jihong Dong ,  Qian Yu ,  Xuanming Lu ,  Xiaodong Zhao ,  Yongfeng Cai ,  Junrong Xu ,  Guodao Yang ,  Youjun Chen ,  Zujian Li ,  Guofan Tong ,  Shichang Xiao ,  Yi Zhang ,  Jiaqing Liu ,  Yonghong Wu ,  Shiqian Li

IPC分类号： H04M5/00

CPC分类号： H04M3/42068 ,  H04M3/42017 ,  H04M3/4211 ,  H04M3/487 ,  H04M2203/2072

摘要： Disclosed are systems and methods for providing ring back tones in a communication network. At first, a ring back tone device for storing and playing the ring back tone customized by a subscriber is established in the communication network. Whether a subscriber is a ring back tone service register subscriber is judged with a certain triggering mode, such as intelligent network triggering, signaling interception triggering, call forwarding triggering or switching device triggering. If it is judged the subscriber is a ring back tone service registered subscriber, a connection between the originating switching device and the terminating switching device and a connection between a switching device and the ring back tone device are established. When the called terminal is idle, the ring back tone device provides a piece of customized ring back tone to the calling subscriber for replacing traditional ring back tone.

摘要翻译： 公开了用于在通信网络中提供回铃音的系统和方法。 首先，在通信网络中建立用于存储和播放由订户定制的回铃音的回铃音设备。 通过智能网络触发，信令拦截触发，呼叫转移触发或切换设备触发等某种触发模式来判断用户是否是回铃音服务注册用户。 如果判断用户是回铃音业务注册用户，则建立起始交换设备与终端交换设备之间的连接以及交换设备与回铃音设备之间的连接。 当被叫终端空闲时，回铃音设备向主叫用户提供一段定制的回铃音，以取代传统的回铃音。

公开(公告)号：US20100245537A1

公开(公告)日：2010-09-30

申请号：US12796938

申请日：2010-06-09

申请人： Hui Yu ,  Xiaojun Mo ,  Xiangwen Zhu ,  Hao Gong

发明人： Hui Yu ,  Xiaojun Mo ,  Xiangwen Zhu ,  Hao Gong

IPC分类号： H04N7/14

CPC分类号： H04N7/15 ,  H04L12/1822

摘要： A method, device, and system for implementing a video conference are disclosed. The method for implementing a video conference includes: creating a video image with ImageId information; defining an image data source and an image data output for the created video image; and acquiring and sending image data according to the image data source and the image data output of the video image with the ImageId information. A video conference model established by using the method is an image-based video conference model, i.e., an abstract image layer is proposed between the user layer and the video conference layer. Through the technical solutions, phenomena such as that a plurality of playback commands exists for a plurality of users, that one record is maintained for each user who watches the video image, and that time synchronization is considered when a same video image is played back for a plurality of users may be avoided. Thus, operations of the video conference are simplified, and the extensibility of the video conference is increased.

摘要翻译： 公开了一种用于实现视频会议的方法，设备和系统。 实现视频会议的方法包括：利用ImageId信息创建视频图像; 定义图像数据源和为所创建的视频图像输出的图像数据; 并根据ImageId信息，根据图像数据源和视频图像的图像数据输出获取和发送图像数据。 通过使用该方法建立的视频会议模型是基于图像的视频会议模型，即在用户层和视频会议层之间提出抽象图像层。 通过技术方案，存在多个用户存在多个播放命令的现象，为观看视频图像的每个用户维护一个记录，并且当播放相同的视频图像时考虑时间同步，以便 可以避免多个用户。 因此，视频会议的操作被简化，并且视频会议的可扩展性增加。

公开(公告)号：US20080192914A1

公开(公告)日：2008-08-14

申请号：US11957065

申请日：2007-12-14

申请人： Lin Lin ,  Jingli Shao ,  Xiaojun Mo

发明人： Lin Lin ,  Jingli Shao ,  Xiaojun Mo

IPC分类号： H04M3/42

CPC分类号： H04Q3/0025

摘要： The present invention provides a method for transporting a Destination User Part Unavailable (DUPU) message, including: carrying along with a DUPU message the originating point code corresponding to the originating signalling point which has triggered the DUPU message by a first signalling point in which a user part is unavailable and returning the DUPU message to a second signalling point; and forwarding, by the second signalling point upon receiving the DUPU message, the received DUPU message according to the originating point code which is contained in the message. The present invention also provides a system and a signalling point for transporting a DUPU message. According to the present invention, correct transmission of the DUPU message is be attained with the workload in forwarding messages lightened and network consumption reduced.

摘要翻译： 本发明提供了一种用于传送目的用户部分不可用（DUPU）消息的方法，包括：与DUPU消息一起携带与通过第一信令点触发DUPU消息的始发信令点相对应的发起点码，其中， 用户部分不可用并将DUPU消息返回到第二信令点; 并且在接收到所述DUPU消息时由所述第二信令点转发根据所述消息中包含的始发点代码的接收到的DUPU消息。 本发明还提供了用于传送DUPU消息的系统和信令点。 根据本发明，通过减少转发消息中的工作量并减少网络消耗，可以实现DUPU消息的正确传输。

公开(公告)号：US20080039150A1

公开(公告)日：2008-02-14

申请号：US11837005

申请日：2007-08-10

申请人： Lin Lin ,  Xiaojun Mo ,  Yanyu Wu ,  Yu Su

发明人： Lin Lin ,  Xiaojun Mo ,  Yanyu Wu ,  Yu Su

IPC分类号： H04B1/38

CPC分类号： H04N7/15 ,  H04N7/17336 ,  H04N21/2385 ,  H04N21/2393 ,  H04N21/41407 ,  H04N21/4788 ,  H04N21/6131

摘要： The present invention discloses a video communication method and system, wherein, during an audio conversation between a calling party and a called party, an IMRS (Integrated Media Resource Server) plays a video to the calling party or the called party; or when a calling party initiates a video phone call request to a called party which does not support video phone call, an audio channel is established between the calling party and the called party and a video channel is established between the calling party and an IMRS, and when an audio conversation is established between the calling party and the called party, the IMRS plays video to the calling party; or when an audio conversation and a video conversation are established between a calling party and a called party, one party replaces its video with that played to the other party by the IMRS, therefore capabilities of developing new communication services are improved.

摘要翻译： 本发明公开了一种视频通信方法和系统，其中，在主叫方和被叫方之间的音频对话期间，IMRS（集成媒体资源服务器）向主叫方或被叫方播放视频; 或者当主叫方向不支持视频电话呼叫的被叫方发起视频电话呼叫请求时，在呼叫方和被叫方之间建立音频信道，并且在呼叫方与IMRS之间建立视频信道， 并且当主叫方和被叫方之间建立音频对话时，IMRS向主叫方播放视频; 或者当在主叫方和被叫方之间建立音频对话和视频对话时，一方通过IMRS替换其播放的对方的视频，从而提高开发新的通信服务的能力。

公开(公告)号：US20060153355A1

公开(公告)日：2006-07-13

申请号：US11274939

申请日：2005-11-15

申请人： Bin Wang ,  Yihua Cheng ,  Xiaoqing Hu ,  Xiaojun Mo ,  Jihong Dong ,  Qian Yu ,  Xuanming Lu ,  Xiaodong Zhao ,  Yongfeng Cai ,  Junrong Xu ,  Guodao Yang ,  Youjun Chen ,  Zujian Li ,  Guofan Tong ,  Shichang Xiao ,  Yi Zhang ,  Jiaqing Liu ,  Yonghong Wu ,  Shiqian Li

发明人： Bin Wang ,  Yihua Cheng ,  Xiaoqing Hu ,  Xiaojun Mo ,  Jihong Dong ,  Qian Yu ,  Xuanming Lu ,  Xiaodong Zhao ,  Yongfeng Cai ,  Junrong Xu ,  Guodao Yang ,  Youjun Chen ,  Zujian Li ,  Guofan Tong ,  Shichang Xiao ,  Yi Zhang ,  Jiaqing Liu ,  Yonghong Wu ,  Shiqian Li

IPC分类号： H04M3/42

CPC分类号： H04M3/42068 ,  H04M3/42017 ,  H04M3/4211 ,  H04M3/487 ,  H04M2203/2072

摘要： Disclosed are systems and methods for providing ring back tones in a communication network. At first, a ring back tone device for storing and playing the ring back tone customized by a subscriber is established in the communication network. Whether a subscriber is a ring back tone service register subscriber is judged with a certain triggering mode, such as intelligent network triggering, signaling interception triggering, call forwarding triggering or switching device triggering. If it is judged the subscriber is a ring back tone service registered subscriber, a connection between the originating switching device and the terminating switching device and a connection between a switching device and the ring back tone device are established. When the called terminal is idle, the ring back tone device provides a piece of customized ring back tone to the calling subscriber for replacing traditional ring back tone.

摘要翻译： 公开了用于在通信网络中提供回铃音的系统和方法。 首先，在通信网络中建立用于存储和播放由订户定制的回铃音的回铃音设备。 通过智能网络触发，信令拦截触发，呼叫转移触发或切换设备触发等某种触发模式来判断用户是否是回铃音服务注册用户。 如果判断用户是回铃音业务注册用户，则建立起始交换设备与终端交换设备之间的连接以及交换设备与回铃音设备之间的连接。 当被叫终端空闲时，回铃音设备向主叫用户提供一段定制的回铃音，以取代传统的回铃音。

公开(公告)号：US08339437B2

公开(公告)日：2012-12-25

申请号：US11837005

申请日：2007-08-10

申请人： Lin Lin ,  Xiaojun Mo ,  Yanyu Wu ,  Yu Su

发明人： Lin Lin ,  Xiaojun Mo ,  Yanyu Wu ,  Yu Su

IPC分类号： H04N7/14 ,  H04M1/00

CPC分类号： H04N7/15 ,  H04N7/17336 ,  H04N21/2385 ,  H04N21/2393 ,  H04N21/41407 ,  H04N21/4788 ,  H04N21/6131

摘要： The present invention discloses a video communication method and system, wherein, during an audio conversation between a calling party and a called party, an IMRS (Integrated Media Resource Server) plays a video to the calling party or the called party; or when a calling party initiates a video phone call request to a called party which does not support video phone call, an audio channel is established between the calling party and the called party and a video channel is established between the calling party and an IMRS, and when an audio conversation is established between the calling party and the called party, the IMRS plays video to the calling party; or when an audio conversation and a video conversation are established between a calling party and a called party, one party replaces its video with that played to the other party by the IMRS, therefore capabilities of developing new communication services are improved.

摘要翻译： 本发明公开了一种视频通信方法和系统，其中，在主叫方和被叫方之间的音频对话期间，IMRS（集成媒体资源服务器）向主叫方或被叫方播放视频; 或者当主叫方向不支持视频电话呼叫的被叫方发起视频电话呼叫请求时，在呼叫方和被叫方之间建立音频信道，并且在呼叫方与IMRS之间建立视频信道， 并且当主叫方和被叫方之间建立音频对话时，IMRS向主叫方播放视频; 或者当在主叫方和被叫方之间建立音频对话和视频对话时，一方通过IMRS替换其播放的对方的视频，从而提高开发新的通信服务的能力。