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    System and method for monitoring agents' performance in a call center
    1.
    发明申请
    System and method for monitoring agents' performance in a call center 审中-公开
    用于监控代理在呼叫中心中的性能的系统和方法

    公开(公告)号：US20080199000A1

    公开(公告)日：2008-08-21

    申请号：US11708766

    申请日：2007-02-21

    申请人： Yu Su ,  Yanyu Wu ,  Xiaojun Mo ,  Tao Sang ,  Hang Li

    发明人： Yu Su ,  Yanyu Wu ,  Xiaojun Mo ,  Tao Sang ,  Hang Li

    IPC分类号： H04M3/00

    CPC分类号： H04M3/5175 ,  H04Q3/0087 ,  H04Q3/64 ,  H04Q2213/13072 ,  H04Q2213/13349

    摘要： The present invention discloses a system and method for monitoring customer service agents' performance according to the interaction with one or more customers in a call center. The system comprises a call control server, a management console, and an agent console. The management console sends the call control server a first request, carrying a predetermined tag, to initiate a monitoring session, thereby triggering the call control server to send the agent console a second request, carrying the predetermined tag, to establish the monitoring session with the management console without notifying the agent, wherein during the monitoring session the agent console forwards a copy of data streams, related to the activities of the agent and one or more customer, to the management console.

    摘要翻译： 本发明公开了一种根据与呼叫中心中的一个或多个客户的交互来监视客户服务代理的性能的系统和方法。 该系统包括呼叫控制服务器，管理控制台和代理控制台。 管理控制台向呼叫控制服务器发送携带预定标签的第一请求，以启动监视会话，从而触发呼叫控制服务器向代理控制台发送载有预定标签的第二个请求，以建立与 管理控制台，而不通知代理，其中在监视会话期间，代理控制台将与代理和一个或多个客户的活动相关的数据流的副本转发到管理控制台。

    Video communication method, video communication system and integrated media resource server
    2.
    发明授权
    Video communication method, video communication system and integrated media resource server 有权
    视频通信方式，视频通信系统和综合媒体资源服务器

    公开(公告)号：US08339437B2

    公开(公告)日：2012-12-25

    申请号：US11837005

    申请日：2007-08-10

    申请人： Lin Lin ,  Xiaojun Mo ,  Yanyu Wu ,  Yu Su

    发明人： Lin Lin ,  Xiaojun Mo ,  Yanyu Wu ,  Yu Su

    IPC分类号： H04N7/14 ,  H04M1/00

    CPC分类号： H04N7/15 ,  H04N7/17336 ,  H04N21/2385 ,  H04N21/2393 ,  H04N21/41407 ,  H04N21/4788 ,  H04N21/6131

    摘要： The present invention discloses a video communication method and system, wherein, during an audio conversation between a calling party and a called party, an IMRS (Integrated Media Resource Server) plays a video to the calling party or the called party; or when a calling party initiates a video phone call request to a called party which does not support video phone call, an audio channel is established between the calling party and the called party and a video channel is established between the calling party and an IMRS, and when an audio conversation is established between the calling party and the called party, the IMRS plays video to the calling party; or when an audio conversation and a video conversation are established between a calling party and a called party, one party replaces its video with that played to the other party by the IMRS, therefore capabilities of developing new communication services are improved.

    摘要翻译： 本发明公开了一种视频通信方法和系统，其中，在主叫方和被叫方之间的音频对话期间，IMRS（集成媒体资源服务器）向主叫方或被叫方播放视频; 或者当主叫方向不支持视频电话呼叫的被叫方发起视频电话呼叫请求时，在呼叫方和被叫方之间建立音频信道，并且在呼叫方与IMRS之间建立视频信道， 并且当主叫方和被叫方之间建立音频对话时，IMRS向主叫方播放视频; 或者当在主叫方和被叫方之间建立音频对话和视频对话时，一方通过IMRS替换其播放的对方的视频，从而提高开发新的通信服务的能力。

    Video Communication Method, Video Communication System And Integrated Media Resource Server
    3.
    发明申请
    Video Communication Method, Video Communication System And Integrated Media Resource Server 有权
    视频通信方式，视频通信系统和集成媒体资源服务器

    公开(公告)号：US20080039150A1

    公开(公告)日：2008-02-14

    申请号：US11837005

    申请日：2007-08-10

    申请人： Lin Lin ,  Xiaojun Mo ,  Yanyu Wu ,  Yu Su

    发明人： Lin Lin ,  Xiaojun Mo ,  Yanyu Wu ,  Yu Su

    IPC分类号： H04B1/38

    CPC分类号： H04N7/15 ,  H04N7/17336 ,  H04N21/2385 ,  H04N21/2393 ,  H04N21/41407 ,  H04N21/4788 ,  H04N21/6131

    摘要： The present invention discloses a video communication method and system, wherein, during an audio conversation between a calling party and a called party, an IMRS (Integrated Media Resource Server) plays a video to the calling party or the called party; or when a calling party initiates a video phone call request to a called party which does not support video phone call, an audio channel is established between the calling party and the called party and a video channel is established between the calling party and an IMRS, and when an audio conversation is established between the calling party and the called party, the IMRS plays video to the calling party; or when an audio conversation and a video conversation are established between a calling party and a called party, one party replaces its video with that played to the other party by the IMRS, therefore capabilities of developing new communication services are improved.

    摘要翻译： 本发明公开了一种视频通信方法和系统，其中，在主叫方和被叫方之间的音频对话期间，IMRS（集成媒体资源服务器）向主叫方或被叫方播放视频; 或者当主叫方向不支持视频电话呼叫的被叫方发起视频电话呼叫请求时，在呼叫方和被叫方之间建立音频信道，并且在呼叫方与IMRS之间建立视频信道， 并且当主叫方和被叫方之间建立音频对话时，IMRS向主叫方播放视频; 或者当在主叫方和被叫方之间建立音频对话和视频对话时，一方通过IMRS替换其播放的对方的视频，从而提高开发新的通信服务的能力。

    Media flow bridging device and media service system
    4.
    发明申请
    Media flow bridging device and media service system 审中-公开
    媒体流桥接设备和媒体服务系统

    公开(公告)号：US20070297429A1

    公开(公告)日：2007-12-27

    申请号：US11896568

    申请日：2007-09-04

    申请人： Yanyu Wu ,  Yu Su

    发明人： Yanyu Wu ,  Yu Su

    IPC分类号： H04L12/56 ,  H04J3/16

    CPC分类号： H04L65/605 ,  H04L65/608

    摘要： A media flow bridging device includes a control module for receiving control message, performing media negotiation and controlling service process; and an RTP module connected with the control module, for processing RTP protocols and transferring media flows. A system for media service includes: a control device for processing signaling and controlling service process; a media resource device connected with the control device, for providing media resource; and a media flow bridging device connected with the control device and the media resource device, wherein the media resource device transfers media flow to or from a device exterior to the system via the media flow bridging device. The invention can achieve functions such as operator quality control, automatic manual service switch, automatic service switch and etc. in a broadband network if media flows are exchanged between a user terminal and a resource device point-to-point through RTP directly in the broadband network.

    摘要翻译： 媒体流桥接装置包括：控制模块，用于接收控制消息，执行媒体协商和控制业务流程; 以及与控制模块连接的RTP模块，用于处理RTP协议和传送媒体流。 一种媒体业务系统，包括：处理信令和控制业务流程的控制装置; 与所述控制装置连接的媒体资源装置，用于提供媒体资源; 以及与所述控制设备和所述媒体资源设备连接的媒体流桥接设备，其中所述媒体资源设备经由所述媒体流桥接设备将介质流传输到所述系统外部的设备或从所述系统外部的设备传送。 如果媒体流在用户终端和资源设备之间通过RTP直接通过RTP在宽带中进行交换，本发明可以实现宽带网络中的操作者质量控制，自动手动服务切换，自动业务交换等功能 网络。

    Encoding and decoding apparatus and method
    6.
    发明申请
    Encoding and decoding apparatus and method 审中-公开

    公开(公告)号：US20050076286A1

    公开(公告)日：2005-04-07

    申请号：US10960045

    申请日：2004-10-08

    申请人： Yan-Xiu Zheng ,  Yu Su ,  Wei-Ting Wang

    发明人： Yan-Xiu Zheng ,  Yu Su ,  Wei-Ting Wang

    IPC分类号： G06F11/00 ,  H03M7/30 ,  H03M13/00 ,  H03M13/27 ,  H03M13/29

    CPC分类号： H03M13/2987 ,  H03M13/271 ,  H03M13/2771 ,  H04L1/0052 ,  H04L1/0066 ,  H04L1/0071

    摘要： An interleaver and method of interleaving operate on data represented in a sequence of symbols to produce an interleaved sequence of symbols. The interleaver performs intra-block and inter-block permutations on the sequence of symbols. An encoder and method of encoding operate on data represented in a source sequence of symbols. The source sequence of symbols is encoded into a first sequence of codewords and interleaved using intra-block and inter-block permutations to produce a sequence of interleaved symbols. The sequence of interleaved symbols is encoded into a second sequence of codewords. A decoder and method of decoding operate on data represented in a sequence of received symbols. The sequence of received symbols comprises a formatted copy of the source sequence of symbols and the first and the second sequence of codewords.

    High dynamic range radio architecture with enhanced image rejection
    8.
    发明授权
    High dynamic range radio architecture with enhanced image rejection 有权
    高动态范围无线电架构，具有增强的镜像抑制能力

    公开(公告)号：US08798216B2

    公开(公告)日：2014-08-05

    申请号：US12984921

    申请日：2011-01-05

    申请人： Raja Pullela ,  Yu Su ,  Wenjian Chen

    发明人： Raja Pullela ,  Yu Su ,  Wenjian Chen

    IPC分类号： H04B1/10

    CPC分类号： H04L25/08 ,  H03D7/165 ,  H04B1/30

    摘要： A circuit for down-converting an RF signal to a baseband signal includes a trans-admittance amplifier adapted to receive the RF signal and generate in response a pair of differential current signals. The circuit further includes a trans-impedance amplifier having at least four mixers and at least four linear amplifiers. The four mixers frequency down-convert the pair of differential current signals to generate four pairs of differential baseband current signals, wherein each pair of the differential baseband current signals has a different phase and is associated with each of the linear amplifiers. Additionally, the circuit includes a summing block that generates an in-phase signal using a first weighted sum of the four different baseband current signals and a quadrature signal using a second weighted sum of the four different baseband current signals. The circuit further includes an analog-to-digital converter for converting the in-phase and quadrature signals to respective digital representations.

    摘要翻译： 用于将RF信号下变频为基带信号的电路包括适合于接收RF信号并且响应于一对差分电流信号而产生的反导纳放大器。 电路还包括具有至少四个混频器和至少四个线性放大器的跨阻抗放大器。 四个混频器对一对差分电流信号进行下变频以产生四对差分基带电流信号，其中每对差分基带电流信号具有不同的相位并且与每个线性放大器相关联。 此外，该电路包括一个求和块，其使用四个不同基带电流信号的第一加权和产生同相信号，并使用四个不同基带电流信号的第二加权和产生正交信号。 电路还包括用于将同相和正交信号转换为相应数字表示的模数转换器。

    Encoding and decoding apparatus and method
    10.
    发明申请
    Encoding and decoding apparatus and method 审中-公开
    编码和解码装置和方法

    公开(公告)号：US20050071727A1

    公开(公告)日：2005-03-31

    申请号：US10960044

    申请日：2004-10-08

    申请人： Yan-Xiu Zheng ,  Yu Su ,  Wei-Ting Wang

    发明人： Yan-Xiu Zheng ,  Yu Su ,  Wei-Ting Wang

    IPC分类号： G06F11/00 ,  H03M7/30 ,  H03M13/00 ,  H03M13/27 ,  H03M13/29

    CPC分类号： H03M13/2987 ,  H03M13/271 ,  H03M13/2771 ,  H04L1/0052 ,  H04L1/0066 ,  H04L1/0071

    摘要： An interleaver and method of interleaving operate on data represented in a sequence of symbols to produce an interleaved sequence of symbols. The interleaver performs intra-block and inter-block permutations on the sequence of symbols. An encoder and method of encoding operate on data represented in a source sequence of symbols. The source sequence of symbols is encoded into a first sequence of codewords and interleaved using intra-block and inter-block permutations to produce a sequence of interleaved symbols. The sequence of interleaved symbols is encoded into a second sequence of codewords. A decoder and method of decoding operate on data represented in a sequence of received symbols. The sequence of received symbols comprises a formatted copy of the source sequence of symbols and the first and the second sequence of codewords.

    摘要翻译： 交织器和交织方法对符号序列中表示的数据进行操作，以产生符号的交错序列。 交织器对符号序列执行块内和块间排列。 编码器和编码方法对符号的源序列中表示的数据进行操作。 符号的源序列被编码为第一个码字序列，并使用块内和块间排列进行交织，以产生交织符号序列。 交织符号的序列被编码成第二个码字序列。 解码器和解码方法对接收符号序列中表示的数据进行操作。 接收符号的序列包括源序列符号的格式化副本以及第一和第二码字序列。