PREDICTING CHURN RISK ACROSS CUSTOMER SEGMENTS
    1.
    发明申请
    PREDICTING CHURN RISK ACROSS CUSTOMER SEGMENTS 审中-公开
    预测客户部门将面临风险

    公开(公告)号:US20170061343A1

    公开(公告)日:2017-03-02

    申请号:US14841531

    申请日:2015-08-31

    IPC分类号: G06Q10/06 G06Q30/02

    摘要: The disclosed embodiments provide a system for processing data. During operation, the system inputs a set of features for a customer of a product into a first statistical model, wherein the set of features comprises a company segment of the customer. Next, the system uses the first statistical model to predict a churn risk of the customer. When the churn risk exceeds a first threshold for the company segment, the system outputs a notification of a high churn risk level for the customer.

    摘要翻译: 所公开的实施例提供了一种用于处理数据的系统。 在操作期间,系统将产品的客户的一组特征输入到第一统计模型中,其中该组特征包括客户的公司分段。 接下来,系统使用第一个统计模型来预测客户的流失风险。 当流失风险超过公司分部的第一个阈值时,系统会为客户输出高流失风险级别的通知。