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    Scheduling delivery of products via the Internet
    4.
    发明申请
    Scheduling delivery of products via the Internet 审中-公开
    通过互联网安排产品交付

    公开(公告)号：US20070016463A1

    公开(公告)日：2007-01-18

    申请号：US11524810

    申请日：2006-09-20

    申请人： Louis Borders ,  Sunil Bhargava ,  Joyo Wijaya ,  Sandeep Nijhawan

    发明人： Louis Borders ,  Sunil Bhargava ,  Joyo Wijaya ,  Sandeep Nijhawan

    IPC分类号： G05B19/418

    CPC分类号： G06Q10/08 ,  G06Q10/06314 ,  G06Q10/06315 ,  G06Q10/06316 ,  G06Q30/02 ,  G06Q30/0204 ,  G06Q30/06

    摘要： Methods and apparatus for scheduling delivery of an order via a wide area network. A computer system associates a customer point value with each customer according to a customer point system. The customer point values is determined with reference to customer order data. The computer system then divides the customers into customer groups, each of which has a range of customer point values. The system determines an actual capacity allocation distribution among the customer groups based on the customer order data. The system adjusts the range of customer point values for customer groups to cause the actual capacity allocation distribution to converge to a target capacity allocation distribution.

    摘要翻译： 用于通过广域网调度订单的方法和装置。 计算机系统根据客户点系统将客户点值与每个客户相关联。 客户点值是参照客户订单数据确定的。 然后，计算机系统将客户分成客户群，每个客户群具有一系列客户点值。 系统根据客户订单数据确定客户组之间的实际容量分配分配。 系统调整客户群的客户点值的范围，使实际的容量分配分配收敛到目标容量分配分配。

    Techniques for processing customer service transactions at customer site using mobile computing device
    5.
    发明申请
    Techniques for processing customer service transactions at customer site using mobile computing device 有权
    使用移动计算设备在客户站点处理客户服务事务的技术

    公开(公告)号：US20060085250A1

    公开(公告)日：2006-04-20

    申请号：US11244627

    申请日：2005-10-05

    申请人： Christopher Kantarjiev ,  Shankar Unni ,  Louis Borders

    发明人： Christopher Kantarjiev ,  Shankar Unni ,  Louis Borders

    IPC分类号： G06F11/34 ,  H04M3/51

    CPC分类号： G06Q10/08 ,  G06Q10/087 ,  G06Q20/203 ,  G06Q30/016 ,  G06Q30/0633 ,  G06Q40/12

    摘要： Techniques are described for facilitating delivery and adjustments of customer orders at a customer delivery site. A delivery courier is assigned a mobile field computing device for facilitating delivery and order adjustments of customer orders associated with that courier's delivery route. The mobile field computing device includes memory for storing customer order history data and delivery route data downloaded from a server system. The delivery route data stored in the mobile field computing device may be used by the delivery courier to facilitate delivery of the customer orders. Further, the delivery courier may use the mobile field computing device to process a variety of different order adjustment transactions at a customer delivery site.

    摘要翻译： 描述了用于促进在客户交付站点处的客户订单的交付和调整的技术。 派送快递员被分配一个移动现场计算设备，用于促进与该快递运送路线相关联的客户订单的交付和订单调整。 移动场计算设备包括用于存储从服务器系统下载的客户订单历史数据和传送路径数据的存储器。 存储在移动现场计算设备中的传送路线数据可以由传送快递使用以便于客户订单的传送。 此外，交货快递可以使用移动场计算设备来处理客户交付站点处的各种不同的订单调整交易。