公开(公告)号：US20190325288A1

公开(公告)日：2019-10-24

申请号：US15960695

申请日：2018-04-24

Applicant: MOTOROLA SOLUTIONS, INC

Inventor： WALAMITIEN H. OYENAN ,  ZHENG FANG ,  MARIYA BONDAREVA

IPC: G06N3/00 ,  H04M3/51 ,  G06N5/04 ,  G06N7/00 ,  G06N99/00

Abstract: An example method and apparatus for processing accidental emergency calls is provided herein. The example method includes monitoring an emergency call with an active learning artificial intelligence (AI) bot implemented by a processor. The example method further includes determining, by the AI bot, that the emergency call was disconnected prior to a call taker resolving the emergency call. The example method additionally includes providing, by the AI bot, a score indicative of the likelihood that the emergency call was an accidental call, wherein the call may be based on real-time and historical data. The example method also includes recommending, by the AI bot, a response to the emergency call based upon the score.

公开(公告)号：US20180012323A1

公开(公告)日：2018-01-11

申请号：US15203998

申请日：2016-07-07

Applicant: MOTOROLA SOLUTIONS, INC

Inventor： WALAMITIEN H. OYENAN ,  ZHENG FANG ,  HUITIAN JIAO ,  WEI LIN

IPC: G06Q50/26 ,  G01C21/36 ,  G01C21/26

CPC classification number: G06Q50/265 ,  G01C21/26 ,  G01C21/3697

Abstract: A process for improving dispatch of different types of law enforcement patrols (LEPs) for achieving a desired deterrent effect includes first receiving patrol route information indicating patrol routes taken by first LEPs, and then determining, as a function of a type of each of the first LEPs, a threshold level of deterrence reached for each of the patrol routes taken. Subsequently, a threshold level of deterrence desired (TLoDD) for each of the plurality of patrol routes is determined as a function of historical and/or real-time crime information. A first patrol route having a threshold level of deterrence reached (TLoDR) that is less than a TOoDD is identified and, as a function of the difference, a particular type of second LEP having a sufficient deterrent effect factor to compensate for the difference is identified. An available responding second LEP of the particular type is then identified for dispatch.