公开(公告)号：US11533709B2

公开(公告)日：2022-12-20

申请号：US17205488

申请日：2021-03-18

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Adam McClelland ,  Isabel Firpo ,  Ron Wilson ,  Meurig Sage

IPC: H04W68/02 ,  H04W4/90

Abstract: A device, system and method for transmitting notifications based on indications of effectiveness for previous notifications is provided. A public-safety answering point (PSAP) device transmits, to first communication devices, a first notification of a given type, associated with a first public-safety incident. The PSAP device, subsequent to transmitting the first notification, tracks indications of effectiveness of the first notification determined from one or more of: PSAP call traffic; locations and/or responses of the first communication devices and/or PSAP-related data retrieved from one or more servers external or internal to a PSAP system. The PSAP device transmits, to second communication devices, a second notification of the given type, the second notification associated with a second public-safety incident; one or more of the second notification and transmitting of the second notification being modified, relative to the first notification, based on the one or more indications of effectiveness.

公开(公告)号：US10608929B2

公开(公告)日：2020-03-31

申请号：US15993749

申请日：2018-05-31

Applicant: MOTOROLA SOLUTIONS, INC

Inventor： Benjamin Zaslow ,  Isabel Firpo ,  Eric Johnson

IPC: H04L12/725 ,  H04W40/32 ,  H04W4/021 ,  H04W4/90 ,  G10L15/08

Abstract: A method of routing communications from a mobile device to a target device. A non-whispered speech target device routing list and a whispered speech target device routing list are stored at a memory that is accessible by the mobile device. The mobile device identifies speech characteristics associated with a speech input and further determines whether the speech input corresponds to a whispered speech based on the speech characteristics. When it is determined that the speech input corresponds to a whispered speech, the mobile device routes communications corresponding to the speech input to each target device included in the whispered speech target device routing list. When it is determined that the speech input does not correspond to a whispered speech, the mobile device either routes or refrains from routing communications corresponding to the speech input to each target device included in the non-whispered speech target device routing list.

公开(公告)号：US10708429B2

公开(公告)日：2020-07-07

申请号：US16054250

申请日：2018-08-03

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Isabel Firpo ,  Doris E. Ford ,  Parveen Gupta ,  Jill M. Hillman ,  Vinayak Reddy ,  Marcus P. Snyder

IPC: H04M3/523 ,  H04M3/22 ,  H04M3/436 ,  H04M3/51

Abstract: Methods and systems for improving a call queue at a dispatch center. One system includes an electronic computing device communicatively coupled to a first call workstation and a second call workstation. The electronic computing device includes an electronic processor configured to receive a first call, direct the first call to the first call workstation, analyze the first call for a key incident factor, calculate a first estimated call length based on the key incident factor, and determine, based on the first estimated call length, whether to assign a queued call, received at the electronic computing device after the first call, to the first call workstation or to the second call workstation.

公开(公告)号：US11973646B2

公开(公告)日：2024-04-30

申请号：US17457039

申请日：2021-12-01

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Isabel Firpo ,  Jonathan Whitall ,  Phyllis C Austin ,  Amruthavarshini Hiriyur Krishnamurthy ,  Kylene Tanner

IPC: H04L41/0859 ,  G06F11/30 ,  H04L9/40 ,  H04L41/06 ,  H04L41/0866 ,  H04L67/30 ,  H04L67/50 ,  H04L67/60

CPC classification number: H04L41/0859 ,  G06F11/3065 ,  H04L41/06 ,  H04L41/0866 ,  H04L63/20 ,  H04L67/30 ,  H04L67/535 ,  H04L67/60

Abstract: Techniques for adapting workflows based on commonality with others are provided. It is detected that a workflow server connected to a network is being configured via a user interface to create a workflow. The workflow includes detecting a trigger via a sensor in the network and causing an action to execute at a device in the network in response to the trigger. The workflow being created is compared to a previously created workflow to generate a score that indicates a degree of similarity between the workflow being created and the previously created workflow. Upon verifying that the score satisfies a predefined condition, at least one feature of the previously created workflow that is not currently included in the workflow being created is selected. The user interface is signaled to display an indication to propose that the feature be included in the workflow being created.

公开(公告)号：US11720375B2

公开(公告)日：2023-08-08

申请号：US16714874

申请日：2019-12-16

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Ahmad A Fariss ,  Shaik Shavali Shaik ,  Nurie Solemani ,  Yunchen Huang ,  Isabel Firpo ,  Deeptha Setlur ,  Min Ma

IPC: G06F3/048 ,  G06F9/451 ,  G06N20/00 ,  G06Q50/26

CPC classification number: G06F9/451 ,  G06N20/00 ,  G06Q50/265

Abstract: Techniques for generating a user interface (UI) for a public safety user are provided. An event trigger may be received at a computing device associated with a public safety user. The event trigger may be associated with a public safety event. Historical interaction with at least one UI object by the public safety user when handling previous event triggers of the same type as the received event trigger may be determined. The historical interaction may be retrieved from a historical UI interaction data store. UI objects that the public safety user may interact with to handle the received event trigger may be identified based on the determined historical interaction. A UI may be generated to handle the received event trigger, the UI to handle the received event trigger including the identified UI objects.

公开(公告)号：US11640759B1

公开(公告)日：2023-05-02

申请号：US17457041

申请日：2021-12-01

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Isabel Firpo ,  Jonathan Whitall ,  Phyllis C Austin ,  Amruthavarshini Hiriyur Krishnamurthy ,  Kylene Tanner

IPC: G08B26/00

Abstract: Techniques for adapting workflows based on time to respond are provided. An electronic indication that a trigger has been detected by a sensor is received. The workflow server is configured to execute an action in a workflow in response to the trigger. An alert is sent to a device associated with a user to request a response from the user. Reception of the response is the action in the workflow. The response from the user is received. It is detected that a current response time for the trigger exceeds a threshold response time. A pattern that indicates response times for triggers of the trigger type recurrently exceed the threshold response time is detected. A proposed modification to the workflow or to a standard operating procedure (SOP) of an entity is generated. An electronic message is sent to a system administrator that recommends implementing the proposed modification.

公开(公告)号：US11551324B2

公开(公告)日：2023-01-10

申请号：US16684635

申请日：2019-11-15

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Gelayol Moradzadeh ,  Isabel Firpo ,  Curtis Porter ,  Kylene Tanner

IPC: G06Q50/26 ,  G10L15/08 ,  G10L15/18 ,  G10L15/22 ,  G06N3/04 ,  G06N3/08

Abstract: A device, system and method for role based data collection and public-safety incident response is provided. A computing device receives a call to report a public-safety incident. The computing device determines a role of a caller on the call, the role of the caller being relative to the public-safety incident. The computing device retrieves, from one or more memories, data dependent on the role of the caller. The computing device controls a notification device to provide the data dependent on the role of the caller.

公开(公告)号：US20200045179A1

公开(公告)日：2020-02-06

申请号：US16054250

申请日：2018-08-03

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Isabel Firpo ,  Doris E. Ford ,  Parveen Gupta ,  Jill M. Hillman ,  Vinayak Reddy ,  Marcus P. Snyder

IPC: H04M3/523 ,  H04M3/436 ,  H04M3/22 ,  H04M3/51

Abstract: Methods and systems for improving a call queue at a dispatch center. One system includes an electronic computing device communicatively coupled to a first call workstation and a second call workstation. The electronic computing device includes an electronic processor configured to receive a first call, direct the first call to the first call workstation, analyze the first call for a key incident factor, calculate a first estimated call length based on the key incident factor, and determine, based on the first estimated call length, whether to assign a queued call, received at the electronic computing device after the first call, to the first call workstation or to the second call workstation.