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公开(公告)号：US11164119B2
公开(公告)日：2021-11-02
申请号：US15393022
申请日：2016-12-28
发明人： Nathan Babcock , Randy L. Ekl
IPC分类号： G06Q10/06 , G06F3/0484 , H04L29/08
摘要： Systems and methods are described for automatically assigning roles for an incident to user profiles using machine learning techniques to optimize the overall suitability of the automatic role assignments and to adapt to manual role reassignments. One or more roles of a plurality of roles for an incident are automatically assigned to each user profile of a plurality of user profiles by the computer-based system applying a combinatorial optimization routine. An indication is displayed on a screen of a determined relative suitability of a first user profile for each role of the plurality of roles. The computer-based system is configured to receive a manual reassignment selection of a different role of the plurality of roles to be assigned to the first user profile and the combinatorial optimization routine is updated based on the manual reassignment selection.
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公开(公告)号：US20180181901A1
公开(公告)日：2018-06-28
申请号：US15393022
申请日：2016-12-28
发明人： Nathan Babcock , Randy L. Ekl
IPC分类号： G06Q10/06 , G06F3/0484 , H04L29/08
CPC分类号： G06Q10/063112 , G06F3/0484 , H04L67/306
摘要： Systems and methods are described for automatically assigning roles for an incident to user profiles using machine learning techniques to optimize the overall suitability of the automatic role assignments and to adapt to manual role reassignments. One or more roles of a plurality of roles for an incident are automatically assigned to each user profile of a plurality of user profiles by the computer-based system applying a combinatorial optimization routine. An indication is displayed on a screen of a determined relative suitability of a first user profile for each role of the plurality of roles. The computer-based system is configured to receive a manual reassignment selection of a different role of the plurality of roles to be assigned to the first user profile and the combinatorial optimization routine is updated based on the manual reassignment selection.
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