公开(公告)号：US20240143306A1

公开(公告)日：2024-05-02

申请号：US18051040

申请日：2022-10-31

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： JONATHAN CHAN ,  LOGESVARY POO GOPALASAMY ,  BENG KWANG TAN ,  SHINN WOEI OOI ,  REXY PRAKASH CHACKO ,  Anoop Sehgal PARAS RAM ,  Uvarajan Moorthy ,  Yei Lan Lee ,  NOR SABRINA Abu ZAKI

IPC: G06F8/65 ,  H04L67/00

CPC classification number: G06F8/65 ,  H04L67/34

Abstract: A method and apparatus for incentivizing a user to update a device is provided herein. During operation, an update manager will determine a past history of performance problems specific to the device that needs updating. The device manager will also determine problems fixed with the update. A personalized message that mentions the past history of performance problems that are fixed with the update will be provided to the user along with a request to update the device.

公开(公告)号：US20240378104A1

公开(公告)日：2024-11-14

申请号：US18314952

申请日：2023-05-10

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： REXY PRAKASH CHACKO ,  MURALI KUYIMBIL ,  AINA AZIZ ,  HONG WEI LIM

IPC: G06F11/07 ,  G06F11/30 ,  G06F11/32 ,  G06V20/40 ,  G06V20/52

Abstract: A method, system and computer program product for diagnosing a malfunctioning or misused electronic device is disclosed. The method includes performing analytics on at least one of video and audio to automatically detect at least one anomaly exhibited by the electronic device or exhibited in relation to user interaction with the electronic device, the at least one anomaly being distinguishable from other non-present anomalies detectable by a computer system that carries out the performing of the analytics.