公开(公告)号：US20220337702A1

公开(公告)日：2022-10-20

申请号：US17634705

申请日：2019-08-16

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Mateusz SMETEK ,  Elwira NOWISZEWSKA ,  Jakub HALUN ,  Grzegorz KAPLITA ,  Pawel JURZAK ,  Michal JANDA ,  Wojciech KUCHARSKI ,  Wojciech CZYRNEK

IPC: H04M3/51 ,  H04M3/436

Abstract: A device, system and method for selecting calls for forwarding to a communication device is provided. An automated call-answering device answers a plurality of calls associated with an incident. The device assigns, to the plurality of calls, questions associated with the incident, each of the questions assigned to at least two of the plurality of calls. The device asks the questions on the plurality of calls, as assigned. The device receives answers to the questions. The device selects a call to be forwarded to a communication device operated by a human user, the call selected from a group of the plurality of calls where one or more consistent answers were received in response to a given question, the call further selected based on voice attributes of callers in the group of the plurality of calls. The device forwards, to the communication device, the call as selected.

公开(公告)号：US20210084474A1

公开(公告)日：2021-03-18

申请号：US16954480

申请日：2017-12-27

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Grzegorz KAPLITA ,  Wojciech KUCHARSKI ,  Pawel JURZAK

IPC: H04W4/90 ,  G06Q50/26 ,  H04L29/06 ,  H04W4/06 ,  H04W4/18 ,  H04W56/00

Abstract: Methods and systems for generating time-synchronized audio messages of different content in a talkgroup. One system includes an electronic computing device that includes an electronic processor configured to generate first public safety incident information as a function of context information of a first member of a talkgroup, and second public safety incident information as a function of context information of a second member of the talkgroup. The second public safety incident information is different than the first public safety incident information. The electronic processor is further configured to generate a first audio message including the first public safety incident information sized according to a time window and a second audio message including the second public safety incident information sized according to the time window such that a playback time of the first audio message is approximately the same as a playback time of the second audio message.