CONTEXT BASED CALL STATUS TRACKING FOR RELEVANT DISPATCH CALL PARTICIPANTS

    公开(公告)号:US20230334858A1

    公开(公告)日:2023-10-19

    申请号:US18040786

    申请日:2020-09-07

    Abstract: Systems and methods for indicating call status for relevant dispatch call participants. One example method includes receiving a voice communication associated with a talkgroup having a plurality of participants, determining context information for the participants from the voice communication, and selecting a relevant participant based on the context information. The method includes receiving a plurality of video streams, at least one of which includes an image of one of the participants. The method includes, for each of the video streams, when the video stream includes an image of the relevant participant, augmenting the video stream to include a highlighted image of the relevant participant, and assigning a priority based on the highlighted image and the context information. The method includes selecting a video stream including the highlighted image of the relevant participant based on the priorities assigned to the video streams and presenting the video stream on a display.

    DEVICE, SYSTEM AND METHOD FOR SELECTING CALLS FOR FORWARDING TO A COMMUNICATION DEVICE

    公开(公告)号:US20220337702A1

    公开(公告)日:2022-10-20

    申请号:US17634705

    申请日:2019-08-16

    Abstract: A device, system and method for selecting calls for forwarding to a communication device is provided. An automated call-answering device answers a plurality of calls associated with an incident. The device assigns, to the plurality of calls, questions associated with the incident, each of the questions assigned to at least two of the plurality of calls. The device asks the questions on the plurality of calls, as assigned. The device receives answers to the questions. The device selects a call to be forwarded to a communication device operated by a human user, the call selected from a group of the plurality of calls where one or more consistent answers were received in response to a given question, the call further selected based on voice attributes of callers in the group of the plurality of calls. The device forwards, to the communication device, the call as selected.

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