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    CONTEXT AWARE SOLUTION ASSEMBLY IN CONTACT CENTER APPLICATIONS
    1.
    发明申请
    CONTEXT AWARE SOLUTION ASSEMBLY IN CONTACT CENTER APPLICATIONS 审中-公开
    背景知识解决方案组装在联络中心应用

    公开(公告)号：US20100042560A1

    公开(公告)日：2010-02-18

    申请号：US12190157

    申请日：2008-08-12

    申请人： Maja Vukovic ,  Gopal Pingali ,  Mark E. Podlaseck

    发明人： Maja Vukovic ,  Gopal Pingali ,  Mark E. Podlaseck

    IPC分类号： G06F15/18

    CPC分类号： G06N5/022

    摘要： An apparatus and a method is provided for receiving help requests to solve a problem on a computer, generating a core problem description and retrieving at least one of contextual or environmental parameters associated with the computer. The method also includes assembling a formalized problem description. The method further includes obtaining previously stored formalized solution steps associated with the problem from a database and building a customized solution including context aware solution records that are tagged with at least one of contextual or environmental dependencies. The method also includes transmitting the customized solution to the computer for execution and monitoring the execution of the customized solution.

    摘要翻译： 提供了一种装置和方法，用于接收帮助请求以解决计算机上的问题，生成核心问题描述和检索与计算机相关联的上下文或环境参数中的至少一个。 该方法还包括组合形式化的问题描述。 该方法还包括从数据库获得与问题相关联的先前存储的形式化解决方案步骤，并且构建包括利用上下文或环境依赖性中的至少一个标记的上下文感知解决方案记录的定制解决方案。 该方法还包括将定制解决方案传输到计算机以执行和监视定制解决方案的执行。

    Customization and reuse of logged agent activity during remote take over help session
    2.
    发明授权
    Customization and reuse of logged agent activity during remote take over help session 失效
    在远程接管帮助会话期间定制和重用已记录的代理活动

    公开(公告)号：US08055944B2

    公开(公告)日：2011-11-08

    申请号：US12190257

    申请日：2008-08-12

    申请人： Sinem Guven ,  Gopal Pingali ,  Claudio S. Pinhanez ,  Mark E. Podlaseck

    发明人： Sinem Guven ,  Gopal Pingali ,  Claudio S. Pinhanez ,  Mark E. Podlaseck

    IPC分类号： G06F11/00

    CPC分类号： G06F11/0793 ,  G06F11/0748

    摘要： An apparatus and a method is provided for verifying the setup of a current computer in need of repair, parsing and updating a previously created activity log file to provide usable steps that refer to the appropriate configuration settings for the computer being repaired. The method includes obtaining an indication of a problem on a remote computer, reviewing stored log files to determine if an old log file associated with the problem exists and if the old log file does not exist, creating a new log file to store steps associated with repair operations. The method also includes if the old log file exists, retrieving the old log file and obtaining the remote computer configurations, parsing the old log file to identify references to configuration settings and comparing the configuration settings in the old log file with the remote computer configuration. The method further includes updating at least one configuration setting of the old log file to reflect the remote computer configuration, if the at least one configuration setting in the old log file is different from the remote computer configuration and executing steps in the old log file to solve the problem on the remote computer.

    摘要翻译： 提供了一种装置和方法，用于验证需要修复，解析和更新先前创建的活动日志文件的当前计算机的设置，以提供参考正在修复的计算机的适当配置设置的可用步骤。 该方法包括获得远程计算机上的问题的指示，查看存储的日志文件以确定是否存在与该问题相关联的旧日志文件，并且如果旧的日志文件不存在，则创建新的日志文件来存储与 维修作业。 该方法还包括如果旧日志文件存在，检索旧日志文件和获取远程计算机配置，解析旧日志文件以识别对配置设置的引用，并将旧日志文件中的配置设置与远程计算机配置进行比较。 该方法还包括：如果旧日志文件中的至少一个配置设置与远程计算机配置不同，并且执行旧日志文件中的步骤，则更新旧日志文件的至少一个配置设置以反映远程计算机配置 解决远程计算机上的问题。

    CUSTOMIZATION AND REUSE OF LOGGED AGENT ACTIVITY DURING REMOTE TAKE OVER HELP SESSION
    3.
    发明申请
    CUSTOMIZATION AND REUSE OF LOGGED AGENT ACTIVITY DURING REMOTE TAKE OVER HELP SESSION 失效
    在帮助过程中远程登录的代理活动的自定义和重新使用

    公开(公告)号：US20100042867A1

    公开(公告)日：2010-02-18

    申请号：US12190257

    申请日：2008-08-12

    申请人： Sinem Guven ,  Gopal Pingali ,  Claudio S. Pinhanez ,  Mark E. Podlaseck

    发明人： Sinem Guven ,  Gopal Pingali ,  Claudio S. Pinhanez ,  Mark E. Podlaseck

    IPC分类号： G06F11/07

    CPC分类号： G06F11/0793 ,  G06F11/0748

    摘要： An apparatus and a method is provided for verifying the setup of a current computer in need of repair, parsing and updating a previously created activity log file to provide usable steps that refer to the appropriate configuration settings for the computer being repaired. The method includes obtaining an indication of a problem on a remote computer, reviewing stored log files to determine if an old log file associated with the problem exists and if the old log file does not exist, creating a new log file to store steps associated with repair operations. The method also includes if the old log file exists, retrieving the old log file and obtaining the remote computer configurations, parsing the old log file to identify references to configuration settings and comparing the configuration settings in the old log file with the remote computer configuration. The method further includes updating at least one configuration setting of the old log file to reflect the remote computer configuration, if the at least one configuration setting in the old log file is different from the remote computer configuration and executing steps in the old log file to solve the problem on the remote computer.

    摘要翻译： 提供了一种装置和方法，用于验证需要修复，解析和更新先前创建的活动日志文件的当前计算机的设置，以提供参考正在修复的计算机的适当配置设置的可用步骤。 该方法包括获得远程计算机上的问题的指示，查看存储的日志文件以确定是否存在与该问题相关联的旧日志文件，并且如果旧的日志文件不存在，则创建新的日志文件来存储与 维修作业。 该方法还包括如果旧日志文件存在，检索旧日志文件和获取远程计算机配置，解析旧日志文件以识别对配置设置的引用，并将旧日志文件中的配置设置与远程计算机配置进行比较。 该方法还包括：如果旧日志文件中的至少一个配置设置与远程计算机配置不同，并且执行旧日志文件中的步骤，则更新旧日志文件的至少一个配置设置以反映远程计算机配置 解决远程计算机上的问题。

    User input apparatus, system, method and computer program for use with a screen having a translucent surface
    5.
    发明申请
    User input apparatus, system, method and computer program for use with a screen having a translucent surface 审中-公开
    用于与具有半透明表面的屏幕一起使用的用户输入设备，系统，方法和计算机程序

    公开(公告)号：US20060044282A1

    公开(公告)日：2006-03-02

    申请号：US10981151

    申请日：2004-11-03

    申请人： Claudio Pinhanez ,  Gopal Pingali ,  Frederik Kjeldsen ,  Anthony Levas ,  Mark Podlaseck

    发明人： Claudio Pinhanez ,  Gopal Pingali ,  Frederik Kjeldsen ,  Anthony Levas ,  Mark Podlaseck

    IPC分类号： G09G5/00

    CPC分类号： G06F3/0425

    摘要： A user interface input apparatus and method allows the detection of when and where a user touches a surface of a translucent screen by the processing of imagery generated by a camera that views an opposite surface of the screen. An input device and system includes a translucent screen; an image capture device located for imaging a first side of the screen opposite a second side where user interaction occurs; and an image processor coupled to the output of the image capture device to determine at least one of where and when a person touches an area on the second side of the screen by a change in intensity of light emanating from the touched area relative to a surrounding area.

    摘要翻译： 用户界面输入装置和方法允许通过处理由观看屏幕的相对表面的相机产生的图像来检测用户何时何地触摸半透明屏幕的表面。 输入装置和系统包括半透明屏幕; 图像捕获装置，其被定位成用于使屏幕的第一侧与用户交互发生的第二侧相对; 以及耦合到图像捕获装置的输出的图像处理器，以通过相对于周围的触摸区域发出的光的强度变化来确定人物在屏幕的第二面上的哪个和何时触摸区域中的至少一个 区。

    Method and system for a user-following interface
    6.
    发明申请
    Method and system for a user-following interface 有权
    用户跟踪界面的方法和系统

    公开(公告)号：US20070013716A1

    公开(公告)日：2007-01-18

    申请号：US11523484

    申请日：2006-09-19

    申请人： Frederik Kjeldsen ,  Anthony Levas ,  Gopal Pingali ,  Claudio Pinhanez

    发明人： Frederik Kjeldsen ,  Anthony Levas ,  Gopal Pingali ,  Claudio Pinhanez

    IPC分类号： G09G5/02

    CPC分类号： G03B21/28 ,  H04N5/74

    摘要： Techniques are disclosed for projecting an image onto a surface suitable for interaction with a user while avoiding user occlusion, and while correcting for distortion due to oblique projection. The displayed image moves to a suitable surface at a suitable size and orientation as a user moves around an environment, resulting in a user-following interface. Surfaces are selected in which the projected interface is not occluded by the user or other objects in the environment. Displayed images may be interactive, and moved into an interaction area on a suitable surface that is convenient for the user. The interaction area may or may not coincide with the display area. Adaptation of the projected interface is allowed so that the content of the display and the style of interaction widgets are modified based on distance from the user and orientation of the user with respect to a projected interface.

    摘要翻译： 公开了用于将图像投影到适合于与用户相互作用的表面上同时避免用户遮挡的同时，同时校正由于倾斜投影引起的失真的技术。 当用户围绕环境移动时，显示的图像以合适的尺寸和方向移动到合适的表面，导致用户跟随界面。 选择表面，其中投影界面不被环境中的用户或其他对象遮挡。 显示的图像可以是交互式的，并且移动到对于用户方便的合适表面上的交互区域中。 交互区域可以与显示区域重合也可以不一致。 允许对投影界面进行适应，使得根据与用户相对于投影界面的用户距离和方位来修改显示内容和交互小部件的风格。

    Remote set-up and calibration of an interactive system
    10.
    发明申请
    Remote set-up and calibration of an interactive system 有权
    远程设置和校准交互式系统

    公开(公告)号：US20060158452A1

    公开(公告)日：2006-07-20

    申请号：US11327597

    申请日：2006-01-06

    申请人： Sergio Borger ,  Frederik Kjeldsen ,  Gopal Pingali ,  Claudio Pinhanez

    发明人： Sergio Borger ,  Frederik Kjeldsen ,  Gopal Pingali ,  Claudio Pinhanez

    IPC分类号： G09G5/00

    CPC分类号： G06F3/011 ,  G06F3/0304 ,  G06T5/006 ,  G06T7/80

    摘要： Techniques for remotely calibrating an interactive system are provided. In one aspect, a three-dimensional model of the target environment is obtained, image and parameter data of the target environment are obtained, the image and parameter data are mapped onto the three-dimensional model, and calibration data of the target environment is developed based on the mapping. In another aspect, image and parameter data of the target environment is obtained, the image and parameter data is configured for transmission to a remote environment, calibration data is obtained from the remote environment, and display and sensor operation of the interactive system are updated based on the calibration data.

    摘要翻译： 提供了用于远程校准交互式系统的技术。 在一个方面，获得目标环境的三维模型，获得目标环境的图像和参数数据，将图像和参数数据映射到三维模型上，并且开发目标环境的校准数据 基于映射。 在另一方面，获得目标环境的图像和参数数据，将图像和参数数据配置为传输到远程环境，从远程环境获得校准数据，并且基于交互系统的显示和传感器操作被更新 校准数据。