Method and apparatus for controlling access and presence information using ear biometrics
    2.
    发明申请
    Method and apparatus for controlling access and presence information using ear biometrics 审中-公开
    用于使用耳朵生物识别来控制访问和存在信息的方法和装置

    公开(公告)号:US20090061819A1

    公开(公告)日:2009-03-05

    申请号:US11899326

    申请日:2007-09-05

    IPC分类号: H04L9/00 H04M1/66

    CPC分类号: G07C9/00158

    摘要: A method and apparatus control the operations of an audio device by obtaining by the audio device biometric information about an ear of a user; identifying the user by processing the biometric information; and controlling the operation of the audio device in response to the identification of the user. Also, a method and apparatus control the operations of an external database by receiving biometric information about the ear of a user from an audio device; identifying the user by processing the biometric information; and transmitting a control message to another system. Further, a method and apparatus control the operations of a telecommunication system by receiving biometric information about an ear of a user from a telecommunication set; identifying the user by processing the biometric information; and controlling the operation of the telecommunication system in response to the identification of the user.

    摘要翻译: 一种方法和装置,通过由音频装置获取关于用户耳朵的生物特征信息来控制音频装置的操作; 通过处理生物特征信息来识别用户; 以及响应于用户的识别来控制音频设备的操作。 此外,方法和装置通过从音频设备接收关于用户的耳朵的生物信息来控制外部数据库的操作; 通过处理生物特征信息来识别用户; 并向另一个系统发送控制消息。 此外,方法和装置通过从电信集合接收关于用户的耳朵的生物特征信息来控制电信系统的操作; 通过处理生物特征信息来识别用户; 以及响应于用户的识别来控制电信系统的操作。

    Method and apparatus for call control using motion and position information
    5.
    发明申请
    Method and apparatus for call control using motion and position information 有权
    使用运动和位置信息进行呼叫控制的方法和装置

    公开(公告)号:US20090060170A1

    公开(公告)日:2009-03-05

    申请号:US11899338

    申请日:2007-09-05

    IPC分类号: H04M9/00

    摘要: A method and apparatus perform call control by obtaining initial biometric information of ears of a user of a handheld audio device; detecting a change in the biometric information of the ears of the user; determining a position and motion of the handheld audio device by analyzing the detected change in biometric information; and performing call control based on the determined position and motion. Further, the method and apparatus perform a first call control operation in response to the determined motion and position if the handheld audio device is communicating with a first endpoint and a second call control operation if communicating with a second endpoint. In addition, the method and apparatus change an internal call control operation of a handheld audio device by determining motion and a position of the handheld audio device. Also, the method and apparatus control internal operations of an endpoint by determining motion and position of the handheld audio device without terminating communication with the handheld audio device wherein the endpoint is one of a voice messaging system, conferencing system, or telephone operator.

    摘要翻译: 方法和装置通过获得手持音频设备的用户的耳朵的初始生物信息来执行呼叫控制; 检测用户的耳朵的生物特征信息的变化; 通过分析检测到的生物特征信息的变化来确定手持音频设备的位置和运动; 并基于所确定的位置和运动来执行呼叫控制。 此外,如果手持音频设备正在与第一端点进行通信,则方法和装置响应于所确定的运动和位置执行第一呼叫控制操作,如果与第二端点通信,则执行第二呼叫控制操作。 此外,该方法和装置通过确定手持音频设备的运动和位置来改变手持音频设备的内部呼叫控制操作。 此外,该方法和装置通过确定手持音频设备的运动和位置来控制端点的内部操作,而不终止与手持音频设备的通信,其中端点是语音消息系统,会议系统或电话操作者之一。

    METHOD AND APPARATUS FOR AUTOMATIC COMMUNICATIONS SYSTEM INTELLIGIBILITY TESTING AND OPTIMIZATION
    8.
    发明申请
    METHOD AND APPARATUS FOR AUTOMATIC COMMUNICATIONS SYSTEM INTELLIGIBILITY TESTING AND OPTIMIZATION 有权
    自动通信系统智能测试与优化的方法与装置

    公开(公告)号:US20140046656A1

    公开(公告)日:2014-02-13

    申请号:US13569946

    申请日:2012-08-08

    IPC分类号: G10L21/02

    摘要: Systems and methods for automatic user specific, condition specific communication system intelligibility testing and optimization are provided. The intelligibility of speech for a particular user is determined using a test of intelligibility administered by an interactive voice response (IVR) application running on a communication server. The intelligibility test can be run for a particular user under different conditions. For each user and/or set of conditions, a set of speech signal adjustment parameters can be determined. A set of speech signal adjustment parameters that will enhance the intelligibility of a speech signal for a user are applied when that user is involved in a communication session. The particular set of speech signal adjustment parameters selected can depend on the communication equipment and/or environment associated with the communication session.

    摘要翻译: 提供了自动用户特定的,条件特定的通信系统清晰度测试和优化的系统和方法。 使用在通信服务器上运行的交互式语音响应(IVR)应用管理的可懂度的测试来确定特定用户的语音的可懂度。 可以在不同条件下为特定用户运行清晰度测试。 对于每个用户和/或一组条件,可以确定一组语音信号调整参数。 当用户参与通信会话时,将应用一组语音信号调整参数,其将增强用户的语音信号的可懂度。 所选择的特定语音信号调整参数集可以取决于与通信会话相关联的通信设备和/或环境。

    Meeting notification and merging agents
    9.
    发明授权
    Meeting notification and merging agents 有权
    会议通知和合并代理

    公开(公告)号:US08600794B2

    公开(公告)日:2013-12-03

    申请号:US11396175

    申请日:2006-06-16

    IPC分类号: G06Q10/00

    CPC分类号: G06Q10/109 G06Q10/1095

    摘要: The present invention is directed generally to an information manager that identifies currently scheduled meetings satisfying selected search parameters, discloses, when permitted, details of the identified meetings to requestors, and merges requested and existing meetings when appropriate.

    摘要翻译: 本发明一般涉及一种信息管理器,该信息管理器识别满足所选择的搜索参数的当前安排的会议,当允许时,向所述请求者公开所识别的会议的细节,并且在适当时合并所请求的和现有的会议。

    Customer loyalty, product demonstration, and store/contact center/internet coupling system and method
    10.
    发明授权
    Customer loyalty, product demonstration, and store/contact center/internet coupling system and method 有权
    客户忠诚度,产品演示和商店/联络中心/互联网耦合系统和方法

    公开(公告)号:US08589245B2

    公开(公告)日:2013-11-19

    申请号:US13345918

    申请日:2012-01-09

    IPC分类号: G06Q30/00

    摘要: A system for storing information about searches and inquiries by a customer is provided. The system includes a customer service server that receives information from two or more sources, such as from a retail location sales agent, a website, a call center agent, etc. The information is associated and correlated to interrelate inquiries from the different sources. Further, when the user enters a retail location, a node or server at the retail location can push test application to a user's mobile device based on the past inquiries. These test applications are provided only when the customer is present in the retail location. As such, hacking the application is prevented. Further, with the customer using the application in the retail location, a sales agent is present to assist the customer.

    摘要翻译: 提供了用于存储关于顾客的查询和查询的信息的系统。 该系统包括从两个或更多来源(例如从零售地点销售代理,网站,呼叫中心代理等)接收信息的客户服务服务器。该信息被相关联并且被相关联以来自不同来源的查询。 此外,当用户进入零售位置时,零售点处的节点或服务器可以基于过去的查询将测试应用推送到用户的移动设备。 这些测试应用仅在客户存在于零售地点时提供。 因此,防止了应用程序的黑客攻击。 此外,客户在零售地点使用该应用程序,出售销售代理人以协助客户。