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公开(公告)号：US20070003050A1
公开(公告)日：2007-01-04
申请号：US11153670
申请日：2005-06-15
申请人： Maria Ebling , William Jerome , Barry Leiba , Edith Stern
发明人： Maria Ebling , William Jerome , Barry Leiba , Edith Stern
CPC分类号： H04M3/5191 , H04M3/523 , H04M7/006 , H04M2203/552
摘要： Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.
摘要翻译： 提供方法和系统用于将呼入的客户服务请求直接路由到呼叫中心内的最适合的目的地，而不需要客户知道特定电话号码或分机呼叫，而不要求客户从一系列菜单中进行选择。 接收位置或入站呼叫中心接受来自客户的语音呼叫。 传入语音呼叫包括相关联的数据流。 该数据流由入站呼叫中心处理，用于将呼叫路由到适当的目的地或客户服务代表，例如特定人员，部门，子公司，在设施内工作或在设施外工作的个人 ，分包商及其组合。 通过包括附加数据，例如， 数据除路由数据外，还有语音数据。
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公开(公告)号：US20050251427A1
公开(公告)日：2005-11-10
申请号：US10841783
申请日：2004-05-07
申请人： Chitra Dorai , William Jerome , Edith Stern , Fred Winegust
发明人： Chitra Dorai , William Jerome , Edith Stern , Fred Winegust
摘要： A method of providing rapid business support of insured property using image analysis can include the step of receiving at least one digital image of damaged property. Damage can be automatically accessed for insurance purposes based upon the received images. An incident response can be automatically determined based at least in part upon the damage assessment. Incident responses can include, but are not limited to, tendering a claim payoff offer, referring a claim to a human agent, providing repair instructions, and/or arranging for a physical damage assessment of the damaged property.
摘要翻译： 使用图像分析提供对保险财产的快速业务支持的方法可以包括接收损坏财产的至少一个数字图像的步骤。 基于接收到的图像，可以自动进行损伤以进行保险。 事件响应可以至少部分地基于损害评估来自动确定。 事件响应可以包括但不限于招标索赔收益报价，向人类代理人提出索赔，提供修理指示和/或安排损坏财产的物理损害评估。
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