公开(公告)号：US20070003050A1

公开(公告)日：2007-01-04

申请号：US11153670

申请日：2005-06-15

申请人： Maria Ebling ,  William Jerome ,  Barry Leiba ,  Edith Stern

发明人： Maria Ebling ,  William Jerome ,  Barry Leiba ,  Edith Stern

IPC分类号： H04M3/00 ,  H04M11/00

CPC分类号： H04M3/5191 ,  H04M3/523 ,  H04M7/006 ,  H04M2203/552

摘要： Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.

摘要翻译： 提供方法和系统用于将呼入的客户服务请求直接路由到呼叫中心内的最适合的目的地，而不需要客户知道特定电话号码或分机呼叫，而不要求客户从一系列菜单中进行选择。 接收位置或入站呼叫中心接受来自客户的语音呼叫。 传入语音呼叫包括相关联的数据流。 该数据流由入站呼叫中心处理，用于将呼叫路由到适当的目的地或客户服务代表，例如特定人员，部门，子公司，在设施内工作或在设施外工作的个人 ，分包商及其组合。 通过包括附加数据，例如， 数据除路由数据外，还有语音数据。

公开(公告)号：US20060153357A1

公开(公告)日：2006-07-13

申请号：US11031927

申请日：2005-01-08

申请人： Arup Acharya ,  Maria Ebling ,  Zon-Yin Shae ,  Edith Stern ,  Dinesh Verma

发明人： Arup Acharya ,  Maria Ebling ,  Zon-Yin Shae ,  Edith Stern ,  Dinesh Verma

IPC分类号： H04M3/00

CPC分类号： H04M3/58 ,  H04M3/5191 ,  H04M7/006

摘要： The present invention is directed to a method for propagating contextual data in an audio communication by storing the contextual data obtained from a calling party in an extensible mark-up language formatted text document. A telephone call between a first party and a second party is converted to a session initiation protocol based voice over internet protocol communication, and the stored text document is attached to session initiation protocol messages that control the voice over internet protocol communication. The document is attached to the signaling messages by embedding the text document in a session description payload associated with the session initiation protocol message. The attached document is propagated with the audio communication, including when the signaling messages are used to transfer the audio communication from the second party to a third party or to add one or more addition parties to the audio communication.

公开(公告)号：US20050187368A1

公开(公告)日：2005-08-25

申请号：US10782236

申请日：2004-02-19

申请人： Maria Ebling ,  Edith Stern ,  Pnina Vortman

发明人： Maria Ebling ,  Edith Stern ,  Pnina Vortman

IPC分类号： C08G18/00 ,  G06F21/00 ,  G06Q10/00 ,  H04H20/00 ,  H04H1/00

CPC分类号： G06Q40/12 ,  G06F16/2365 ,  G06F21/552 ,  G06F21/64 ,  G06Q40/10 ,  Y10S707/99948

摘要： Data validation techniques are provided. For example, such techniques complement user entries associated with events of interest through context. In one aspect of the invention, a technique for processing one or more user entries associated with one or more events of interest includes the following steps/operations. Context associated with the one or more events of interest is obtained. At least a portion of the obtained context is associated with one or more user entries representing events of interest. At least a portion of the one or more user entries is evaluated, responsive to at least a portion of the context. An indication of the one or more events of interest is provided, responsive to the evaluation.

摘要翻译： 提供数据验证技术。 例如，这样的技术通过上下文补充与感兴趣的事件相关联的用户条目。 在本发明的一个方面，一种用于处理与一个或多个感兴趣事件相关联的一个或多个用户条目的技术包括以下步骤/操作。 获得与一个或多个感兴趣事件相关联的上下文。 获得的上下文的至少一部分与表示感兴趣的事件的一个或多个用户条目相关联。 响应于上下文的至少一部分来评估一个或多个用户条目的至少一部分。 提供响应于评估的一个或多个感兴趣的事件的指示。

公开(公告)号：US20050251427A1

公开(公告)日：2005-11-10

申请号：US10841783

申请日：2004-05-07

申请人： Chitra Dorai ,  William Jerome ,  Edith Stern ,  Fred Winegust

发明人： Chitra Dorai ,  William Jerome ,  Edith Stern ,  Fred Winegust

IPC分类号： G06Q10/00 ,  G06F17/60

CPC分类号： G06Q10/10 ,  G06Q40/08

摘要： A method of providing rapid business support of insured property using image analysis can include the step of receiving at least one digital image of damaged property. Damage can be automatically accessed for insurance purposes based upon the received images. An incident response can be automatically determined based at least in part upon the damage assessment. Incident responses can include, but are not limited to, tendering a claim payoff offer, referring a claim to a human agent, providing repair instructions, and/or arranging for a physical damage assessment of the damaged property.

摘要翻译： 使用图像分析提供对保险财产的快速业务支持的方法可以包括接收损坏财产的至少一个数字图像的步骤。 基于接收到的图像，可以自动进行损伤以进行保险。 事件响应可以至少部分地基于损害评估来自动确定。 事件响应可以包括但不限于招标索赔收益报价，向人类代理人提出索赔，提供修理指示和/或安排损坏财产的物理损害评估。

公开(公告)号：US20120150430A1

公开(公告)日：2012-06-14

申请号：US12967519

申请日：2010-12-14

申请人： Paul B. French ,  Eric Thiebaut-George ,  Niall Lucey ,  Edith Stern ,  Michael Truss

发明人： Paul B. French ,  Eric Thiebaut-George ,  Niall Lucey ,  Edith Stern ,  Michael Truss

IPC分类号： G01C21/00

CPC分类号： G01C21/3415 ,  G01C21/3453

摘要： An enhanced navigation system allowing navigation route and destination planning according to user-specified criteria for the emotion state of persons along the route, at the destination, or both. The enhancement is accomplished by receiving a set of human emotion metrics corresponding to one or more parts of a navigation plan; determining if the human emotion metrics meet one or more user-specified criteria; responsive to not meeting the criteria, determining an alternate navigation plan until the user-specified criteria are met; and responsive to the criteria being met, presenting the navigation plan to the user for laying into a navigation system, and optionally during execution of the navigation plan updating the received human emotion metrics; repeating the determination against the user-specified criteria; and repeating the steps of determining an alternate navigation plan and presentation to a user responsive to the updated human emotion metrics not meeting the user-specified criteria.

摘要翻译： 一种增强的导航系统，其允许根据用户指定的标准对沿着路线，目的地或两者的情绪状态进行导航和目的地规划。 该增强通过接收与导航计划的一个或多个部分相对应的一组人类情绪度量来实现; 确定人类情绪度量是否符合一个或多个用户指定的标准; 响应于不符合标准，确定备用导航计划，直到满足用户指定的标准; 并且响应于满足的标准，将导航计划呈现给用户以放置到导航系统中，并且可选地在导航计划的执行期间更新所接收的人的情绪度量; 重复针对用户指定标准的确定; 以及重复以下步骤：响应于不符合用户指定标准的更新的人类情绪度量，确定替代导航计划和呈现给用户。

公开(公告)号：US20070168537A1

公开(公告)日：2007-07-19

申请号：US11333921

申请日：2006-01-18

申请人： Archan Misra ,  Edith Stern

发明人： Archan Misra ,  Edith Stern

IPC分类号： G06F15/16

CPC分类号： H04L29/06027 ,  H04L65/1069

摘要： Methods and systems are provided for associating contextual data with communication sessions, in particular in technical help desk scenarios. A context logger service running on a central server or on an individual computing device is used to create a log of application specific, often ephemeral, contextual data for a plurality of applications running one or more systems that are in communication with the context logger service across one or more networks. When a communication session between an initiating entity and a receiving entity to request assistance regarding a subject application running on one of the systems is initiated, and if the communication session is deemed to be a candidate for the automatic association of such context data, at least a portion of the application specific contextual data contained in the log is associated with the communication session and delivered to the receiving entity. The receiving entity uses the associated application specific contextual data to provide the requested assistance, or otherwise improve the operations at the receiving entity.

摘要翻译： 提供了方法和系统，用于将上下文数据与通信会话相关联，特别是在技术帮助台方案中。 在中央服务器或单个计算设备上运行的上下文记录器服务用于为运行与上下文记录器服务通信的一个或多个系统的多个应用程序创建应用程序特定的，通常为短暂的上下文数据的日志，跨越 一个或多个网络。 当启动实体和接收实体之间的通信会话被启动以请求关于在其中一个系统上运行的主题应用的协助时，并且如果通信会话被认为是这种上下文数据的自动关联的候选者，至少 日志中包含的应用程序特定上下文数据的一部分与通信会话相关联并传送到接收实体。 接收实体使用相关联的应用特定上下文数据来提供所请求的协助，或以其它方式改善接收实体的操作。

公开(公告)号：US20070069900A1

公开(公告)日：2007-03-29

申请号：US11507325

申请日：2006-08-21

申请人： Edith Stern ,  Barry Willner

发明人： Edith Stern ,  Barry Willner

IPC分类号： G08B23/00

CPC分类号： G08B21/0415 ,  G08B21/0476

摘要： Disclosed is a system and method for monitoring one or more humans while maintaining the privacy of those individuals. The system includes one or more activity pickups that create one or more respective information outputs. A computer system monitors one or more of the information outputs and processes the information outputs to determine when one or more types of inactivity of the human in an area exceeds one or more thresholds of inactivity. Alarms and/or indications activate when one or more of the thresholds of inactivity is exceeded. Various types of thresholds of inactivity are disclosed.

摘要翻译： 公开了一种用于监视一个或多个人的系统和方法，同时保持这些个人的隐私。 该系统包括产生一个或多个相应信息输出的一个或多个活动拾取器。 计算机系统监视一个或多个信息输出并处理信息输出以确定一个或多个类型的人在区域中的一种或几种不活动性是否超过一个或多个非活动阈值。 当超过不活动阈值的一个或多个时，报警和/或指示激活。 公开了各种类型的不活动阈值。

公开(公告)号：US07095328B1

公开(公告)日：2006-08-22

申请号：US09810015

申请日：2001-03-16

申请人： Edith Stern ,  Barry E. Willner

发明人： Edith Stern ,  Barry E. Willner

IPC分类号： G08B23/00

CPC分类号： G08B21/0415 ,  G08B21/0476

摘要： Disclosed is a system and method for monitoring one or more humans while maintaining the privacy of those individuals. The system includes one or more activity pickups that create one or more respective information outputs. A computer system monitors one or more of the information outputs and processes the information outputs to determine when one or more types of inactivity of the human in an area exceeds one or more thresholds of inactivity. Alarms and/or indications activate when one or more of the thresholds of inactivity is exceeded. Various types of thresholds of inactivity are disclosed.

摘要翻译： 公开了一种用于监视一个或多个人的系统和方法，同时保持这些个人的隐私。 该系统包括产生一个或多个相应信息输出的一个或多个活动拾取器。 计算机系统监视一个或多个信息输出并处理信息输出以确定一个或多个类型的人在区域中的一种或几种不活动性是否超过一个或多个非活动阈值。 当超过不活动阈值的一个或多个时，报警和/或指示激活。 公开了各种类型的不活动阈值。

公开(公告)号：US20060154675A1

公开(公告)日：2006-07-13

申请号：US11326535

申请日：2006-01-05

申请人： Robert Chapman ,  Edith Stern ,  Barry Willner

发明人： Robert Chapman ,  Edith Stern ,  Barry Willner

IPC分类号： H04Q7/20

CPC分类号： H04W84/14 ,  H04M1/68 ,  H04M1/723 ,  H04M1/72505

摘要： A wireless device connects to one or more network node devices that are in turn connected to one or more wirelines. The wireless device has one or more wireless signal generators supporting one or more of the wireless connections and one or more memories to store an identifier. One or more negotiators negotiate with the network node device in order to establish a connection to one or more wirelines connected to the network node and a requesting process requests bridging to a call in progress.

公开(公告)号：US20080025480A1

公开(公告)日：2008-01-31

申请号：US11868487

申请日：2007-10-06

申请人： Renee Kovales ,  Edith Stern ,  Barry Willner

发明人： Renee Kovales ,  Edith Stern ,  Barry Willner

IPC分类号： H04M11/00

CPC分类号： H04M3/487 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/4872 ,  H04M3/4878 ,  H04M3/533 ,  H04M3/53366 ,  H04M3/53383 ,  H04M3/56 ,  H04M3/568 ,  H04M11/08 ,  H04M2203/352

摘要： Methods, systems, computer program products, and methods of doing business by selectably mixing one or more sound files with a telephone caller's voice message, either as background for that message or embedded within the message. Or, the mixing may occur within a telephone conversation between parties. The disclosed techniques enable alleviating some of the problems that result from distance communication (as contrasted to face-to-face communication). In particular, context information (such as emotional context) can be provided through appropriate use of background sound and/or embedded audio files. The disclosed techniques may also make communication through voice mail exchange more enjoyable and/or increase its productivity.