公开(公告)号：US20070003050A1

公开(公告)日：2007-01-04

申请号：US11153670

申请日：2005-06-15

申请人： Maria Ebling ,  William Jerome ,  Barry Leiba ,  Edith Stern

发明人： Maria Ebling ,  William Jerome ,  Barry Leiba ,  Edith Stern

IPC分类号： H04M3/00 ,  H04M11/00

CPC分类号： H04M3/5191 ,  H04M3/523 ,  H04M7/006 ,  H04M2203/552

摘要： Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.

摘要翻译： 提供方法和系统用于将呼入的客户服务请求直接路由到呼叫中心内的最适合的目的地，而不需要客户知道特定电话号码或分机呼叫，而不要求客户从一系列菜单中进行选择。 接收位置或入站呼叫中心接受来自客户的语音呼叫。 传入语音呼叫包括相关联的数据流。 该数据流由入站呼叫中心处理，用于将呼叫路由到适当的目的地或客户服务代表，例如特定人员，部门，子公司，在设施内工作或在设施外工作的个人 ，分包商及其组合。 通过包括附加数据，例如， 数据除路由数据外，还有语音数据。

公开(公告)号：US20050240551A1

公开(公告)日：2005-10-27

申请号：US10830794

申请日：2004-04-23

申请人： Marion Blount ,  Paul Castro ,  Norman Cohen ,  John Davis ,  Maria Ebling ,  Barry Leiba ,  Archan Misra ,  Apratim Purakayastha ,  Wolfgang Segmuller

发明人： Marion Blount ,  Paul Castro ,  Norman Cohen ,  John Davis ,  Maria Ebling ,  Barry Leiba ,  Archan Misra ,  Apratim Purakayastha ,  Wolfgang Segmuller

IPC分类号： G06F7/00 ,  G06F17/30

CPC分类号： H04L67/16 ,  Y10S707/99932 ,  Y10S707/99942

摘要： Improved discovery techniques are provided. For example, in one aspect of the invention, a technique for making providers of a particular kind of data available to an application program includes the following steps/operations. The technique discovers whether one or more data providers are capable of providing the particular kind of data, wherein a discovered data provider is either a connected data provider or a virtual data provider. When a data provider capable of providing the particular kind of data is discovered and the discovered data provider is a virtual data provider, the technique instantiates the virtual data provider. When a data provider capable of providing the particular kind of data is discovered, the technique makes a data-provider handle for the discovered data provider available to the application program, with a common interface.

摘要翻译： 提供了改进的发现技术。 例如，在本发明的一个方面，用于使应用程序可用的特定类型的数据的提供者的技术包括以下步骤/操作。 该技术发现一个或多个数据提供者是否能够提供特定类型的数据，其中所发现的数据提供者是连接的数据提供者或虚拟数据提供者。 当发现能够提供特定类型的数据的数据提供者并且所发现的数据提供者是虚拟数据提供者时，该技术实例化虚拟数据提供者。 当发现能够提供特定类型的数据的数据提供者时，该技术利用通用接口为应用程序提供可用于发现的数据提供者的数据提供者处理。

公开(公告)号：US20060153357A1

公开(公告)日：2006-07-13

申请号：US11031927

申请日：2005-01-08

申请人： Arup Acharya ,  Maria Ebling ,  Zon-Yin Shae ,  Edith Stern ,  Dinesh Verma

发明人： Arup Acharya ,  Maria Ebling ,  Zon-Yin Shae ,  Edith Stern ,  Dinesh Verma

IPC分类号： H04M3/00

CPC分类号： H04M3/58 ,  H04M3/5191 ,  H04M7/006

摘要： The present invention is directed to a method for propagating contextual data in an audio communication by storing the contextual data obtained from a calling party in an extensible mark-up language formatted text document. A telephone call between a first party and a second party is converted to a session initiation protocol based voice over internet protocol communication, and the stored text document is attached to session initiation protocol messages that control the voice over internet protocol communication. The document is attached to the signaling messages by embedding the text document in a session description payload associated with the session initiation protocol message. The attached document is propagated with the audio communication, including when the signaling messages are used to transfer the audio communication from the second party to a third party or to add one or more addition parties to the audio communication.

公开(公告)号：US20050187368A1

公开(公告)日：2005-08-25

申请号：US10782236

申请日：2004-02-19

申请人： Maria Ebling ,  Edith Stern ,  Pnina Vortman

发明人： Maria Ebling ,  Edith Stern ,  Pnina Vortman

IPC分类号： C08G18/00 ,  G06F21/00 ,  G06Q10/00 ,  H04H20/00 ,  H04H1/00

CPC分类号： G06Q40/12 ,  G06F16/2365 ,  G06F21/552 ,  G06F21/64 ,  G06Q40/10 ,  Y10S707/99948

摘要： Data validation techniques are provided. For example, such techniques complement user entries associated with events of interest through context. In one aspect of the invention, a technique for processing one or more user entries associated with one or more events of interest includes the following steps/operations. Context associated with the one or more events of interest is obtained. At least a portion of the obtained context is associated with one or more user entries representing events of interest. At least a portion of the one or more user entries is evaluated, responsive to at least a portion of the context. An indication of the one or more events of interest is provided, responsive to the evaluation.

摘要翻译： 提供数据验证技术。 例如，这样的技术通过上下文补充与感兴趣的事件相关联的用户条目。 在本发明的一个方面，一种用于处理与一个或多个感兴趣事件相关联的一个或多个用户条目的技术包括以下步骤/操作。 获得与一个或多个感兴趣事件相关联的上下文。 获得的上下文的至少一部分与表示感兴趣的事件的一个或多个用户条目相关联。 响应于上下文的至少一部分来评估一个或多个用户条目的至少一部分。 提供响应于评估的一个或多个感兴趣的事件的指示。

公开(公告)号：US20060168107A1

公开(公告)日：2006-07-27

申请号：US10801896

申请日：2004-03-16

申请人： Rajesh Balan ,  Paul Castro ,  Maria Ebling ,  Archan Misra

发明人： Rajesh Balan ,  Paul Castro ,  Maria Ebling ,  Archan Misra

IPC分类号： G06F15/16

CPC分类号： G06F9/505 ,  G06F9/5083

摘要： A method, system, and computer program for executing a network-based distributed application. An infrastructure is described that includes application containers configured to execute an application instance of the distributed application and measure quality of service metrics for the application instance. Workload management elements form a decentralized workload management layer. The workload management layer is configured to assign a workload to application containers based on the quality of service metrics received by the application containers.

摘要翻译： 一种用于执行基于网络的分布式应用程序的方法，系统和计算机程序。 描述了一种基础设施，其中包括配置为执行分布式应用程序的应用程序实例并测量应用程序实例的服务质量度量的应用程序容器。 工作负载管理元素构成一个分散的工作负载管理层。 工作负载管理层被配置为基于由应用程序容器接收的服务质量度量将工作负载分配给应用程序容器。

公开(公告)号：US20050267770A1

公开(公告)日：2005-12-01

申请号：US10854669

申请日：2004-05-26

申请人： Guruduth Banavar ,  John Davis ,  Maria Ebling ,  Daby Sow

发明人： Guruduth Banavar ,  John Davis ,  Maria Ebling ,  Daby Sow

IPC分类号： G06Q10/00 ,  G06F17/60

CPC分类号： G06Q10/109 ,  G06Q40/00

摘要： Task management techniques based on user context are provided. More particularly, techniques are presented for calculating task attribute values based on user context data. Once task attributes of a user have been determined, the tasks can be prioritized and a suggestion can be made to the user to perform the tasks in the given order. In a first aspect of the invention, a computer-based technique for scheduling at least one task associated with at least one user includes obtaining context associated with the at least one user, and automatically determining a schedule for the at least one user to perform the at least one task based on at least a portion of the obtained context and based on one or more task attributes associated with the at least one task.

摘要翻译： 提供了基于用户上下文的任务管理技术。 更具体地，提出了基于用户上下文数据来计算任务属性值的技术。 一旦确定了用户的任务属性，就可以对任务进行优先排序，并且可以向用户提出以给定顺序执行任务的建议。 在本发明的第一方面中，一种用于调度与至少一个用户相关联的至少一个任务的基于计算机的技术包括获得与所述至少一个用户相关联的上下文，以及自动确定所述至少一个用户执行所述至少一个用户的日程表 至少一个任务基于所获得的上下文的至少一部分，并且基于与所述至少一个任务相关联的一个或多个任务属性。

公开(公告)号：US20060205402A1

公开(公告)日：2006-09-14

申请号：US11078112

申请日：2005-03-11

申请人： Guruduth Banavar ,  Maria Ebling

发明人： Guruduth Banavar ,  Maria Ebling

IPC分类号： H04Q7/20

CPC分类号： H04W76/19 ,  G01C21/34 ,  H04W16/00 ,  H04W24/04

摘要： A system and method for restoring communications through breaks in wireless coverage includes identifying a coverage gap in a wireless coverage area and notifying system users of the existence of the coverage gap. Connection information is distributed to other base stations to automatically reconnect parties upon exiting the coverage gap.