公开(公告)号：US09009301B2

公开(公告)日：2015-04-14

申请号：US13347860

申请日：2012-01-11

申请人： Mark A. Brodie ,  Genady Grabarnik ,  Sheng Ma ,  Natalia V. Odintsova ,  Irina Rish

发明人： Mark A. Brodie ,  Genady Grabarnik ,  Sheng Ma ,  Natalia V. Odintsova ,  Irina Rish

IPC分类号： G06F15/177 ,  H04L12/26

CPC分类号： H04L43/10 ,  H04L43/12

摘要： Improved problem diagnosis techniques for use in accordance with computing systems, e.g., distributed computing systems, are disclosed. In one aspect of the invention, a technique for diagnosing a problem associated with a computing system comprises the following steps/operations. One or more probes are executed in accordance with at least a portion of a previously selected probe schedule. When a result of one or more of the probes of the previously selected probe schedule indicates, at least, a potential problem associated with the computing system, one or more probes which optimize at least one criterion are selected in real-time. The one or more selected probes are executed so as to diagnose the potential problem.

摘要翻译： 公开了根据计算系统（例如分布式计算系统）使用的改进的问题诊断技术。 在本发明的一个方面，用于诊断与计算系统相关联的问题的技术包括以下步骤/操作。 根据先前选择的探针调度的至少一部分来执行一个或多个探针。 当先前选择的探针计划的一个或多个探针的结果至少指示与计算系统相关联的潜在问题时，实时选择优化至少一个标准的一个或多个探针。 执行一个或多个选择的探针以便诊断潜在的问题。

公开(公告)号：US08171130B2

公开(公告)日：2012-05-01

申请号：US12115167

申请日：2008-05-05

申请人： Mark A. Brodie ,  Genady Grabarnik ,  Sheng Ma ,  Natalia V. Odintsova ,  Irina Rish

发明人： Mark A. Brodie ,  Genady Grabarnik ,  Sheng Ma ,  Natalia V. Odintsova ,  Irina Rish

IPC分类号： G06F15/16 ,  G06F15/173 ,  G06F15/177

CPC分类号： H04L43/10 ,  H04L43/12

摘要： Improved problem diagnosis techniques for use in accordance with computing systems, e.g., distributed computing systems, are disclosed. In one aspect of the invention, a technique for diagnosing a problem associated with a computing system comprises the following steps/operations. One or more probes are executed in accordance with at least a portion of a previously selected probe schedule. When a result of one or more of the probes of the previously selected probe schedule indicates, at least, a potential problem associated with the computing system, one or more probes which optimize at least one criterion are selected in real-time. The one or more selected probes are executed so as to diagnose the potential problem.

摘要翻译： 公开了根据计算系统（例如分布式计算系统）使用的改进的问题诊断技术。 在本发明的一个方面，用于诊断与计算系统相关联的问题的技术包括以下步骤/操作。 根据先前选择的探针调度的至少一部分来执行一个或多个探针。 当先前选择的探针计划的一个或多个探针的结果至少指示与计算系统相关联的潜在问题时，实时选择优化至少一个标准的一个或多个探针。 执行一个或多个选择的探针以便诊断潜在的问题。

公开(公告)号：US07389347B2

公开(公告)日：2008-06-17

申请号：US10826575

申请日：2004-04-16

申请人： Mark A. Brodie ,  Genady Grabarnik ,  Sheng Ma ,  Natalia V. Odintsova ,  Irina Rish

发明人： Mark A. Brodie ,  Genady Grabarnik ,  Sheng Ma ,  Natalia V. Odintsova ,  Irina Rish

IPC分类号： G06F15/16 ,  G06F15/173 ,  G06F15/177

CPC分类号： H04L43/10 ,  H04L43/12

摘要： Improved problem diagnosis techniques for use in accordance with computing systems, e.g., distributed computing systems, are disclosed. In one aspect of the invention, a technique for diagnosing a problem associated with a computing system comprises the following steps/operations. One or more probes are executed in accordance with at least a portion of a previously selected probe schedule. When a result of one or more of the probes of the previously selected probe schedule indicates, at least, a potential problem associated with the computing system, one or more probes which optimize at least one criterion are selected in real-time. The one or more selected probes are executed so as to diagnose the potential problem.

摘要翻译： 公开了根据计算系统（例如分布式计算系统）使用的改进的问题诊断技术。 在本发明的一个方面，用于诊断与计算系统相关联的问题的技术包括以下步骤/操作。 根据先前选择的探针调度的至少一部分来执行一个或多个探针。 当先前选择的探针计划的一个或多个探针的结果至少指示与计算系统相关联的潜在问题时，实时选择优化至少一个标准的一个或多个探针。 执行一个或多个选择的探针以便诊断潜在的问题。

公开(公告)号：US20120116721A1

公开(公告)日：2012-05-10

申请号：US13347860

申请日：2012-01-11

申请人： Mark A. Brodie ,  Genady Grabarnik ,  Sheng Ma ,  Natalia V. Odintsova ,  Irina Rish

发明人： Mark A. Brodie ,  Genady Grabarnik ,  Sheng Ma ,  Natalia V. Odintsova ,  Irina Rish

IPC分类号： G06F19/00

CPC分类号： H04L43/10 ,  H04L43/12

摘要： Improved problem diagnosis techniques for use in accordance with computing systems, e.g., distributed computing systems, are disclosed. In one aspect of the invention, a technique for diagnosing a problem associated with a computing system comprises the following steps/operations. One or more probes are executed in accordance with at least a portion of a previously selected probe schedule. When a result of one or more of the probes of the previously selected probe schedule indicates, at least, a potential problem associated with the computing system, one or more probes which optimize at least one criterion are selected in real-time. The one or more selected probes are executed so as to diagnose the potential problem.

摘要翻译： 公开了根据计算系统（例如分布式计算系统）使用的改进的问题诊断技术。 在本发明的一个方面，用于诊断与计算系统相关联的问题的技术包括以下步骤/操作。 根据先前选择的探针调度的至少一部分来执行一个或多个探针。 当先前选择的探针计划的一个或多个探针的结果至少指示与计算系统相关联的潜在问题时，实时选择优化至少一个标准的一个或多个探针。 执行一个或多个选择的探针以便诊断潜在的问题。

公开(公告)号：US20080209269A1

公开(公告)日：2008-08-28

申请号：US12115167

申请日：2008-05-05

申请人： Mark A. Brodie ,  Genady Grabarnik ,  Sheng Ma ,  Natalia V. Odintsova ,  Irina Rish

发明人： Mark A. Brodie ,  Genady Grabarnik ,  Sheng Ma ,  Natalia V. Odintsova ,  Irina Rish

IPC分类号： G06F11/30

CPC分类号： H04L43/10 ,  H04L43/12

摘要： Improved problem diagnosis techniques for use in accordance with computing systems, e.g., distributed computing systems, are disclosed. In one aspect of the invention, a technique for diagnosing a problem associated with a computing system comprises the following steps/operations. One or more probes are executed in accordance with at least a portion of a previously selected probe schedule. When a result of one or more of the probes of the previously selected probe schedule indicates, at least, a potential problem associated with the computing system, one or more probes which optimize at least one criterion are selected in real-time. The one or more selected probes are executed so as to diagnose the potential problem.

摘要翻译： 公开了根据计算系统（例如分布式计算系统）使用的改进的问题诊断技术。 在本发明的一个方面，用于诊断与计算系统相关联的问题的技术包括以下步骤/操作。 根据先前选择的探针调度的至少一部分来执行一个或多个探针。 当先前选择的探针计划的一个或多个探针的结果至少指示与计算系统相关联的潜在问题时，实时选择优化至少一个标准的一个或多个探针。 执行一个或多个选择的探针以便诊断潜在的问题。

公开(公告)号：US07167998B2

公开(公告)日：2007-01-23

申请号：US10676244

申请日：2003-09-30

申请人： Mark A. Brodie ,  Sheng Ma ,  Irina Rish

发明人： Mark A. Brodie ,  Sheng Ma ,  Irina Rish

IPC分类号： G06F11/00

CPC分类号： H04L43/12 ,  H04L43/0805

摘要： The deployment of probing technology for the purpose of problem determination in a server or network element is disclosed. One can actively select which probes to send in order to be able to diagnose problems which one is particularly interested in, allowing for greater flexibility and efficiency. The extra load imposed on a network by the use of probes is small, especially if the algorithms described in this disclosure are used.

摘要翻译： 公开了在服务器或网络元件中部署用于问题确定的探测技术。 人们可以主动选择要发送的探针，以便能够诊断一个特别感兴趣的问题，从而允许更大的灵活性和效率。 通过使用探针对网络施加的额外负载很小，特别是如果使用本公开中描述的算法。

公开(公告)号：US07739273B2

公开(公告)日：2010-06-15

申请号：US12120414

申请日：2008-05-14

申请人： Mark A. Brodie ,  Ryan K. Gunderson ,  Jonathan Lenchner ,  Gopal S. Pingali

发明人： Mark A. Brodie ,  Ryan K. Gunderson ,  Jonathan Lenchner ,  Gopal S. Pingali

IPC分类号： G06F7/00 ,  G06F17/30

CPC分类号： G06F17/3061 ,  G06F17/30908 ,  H04M3/4938 ,  H04M3/5191

摘要： Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as “active content,” by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.

摘要翻译： Xml页面从包含分步说明的知识库获取。 xml页面被呈现为“活动内容”，我们的意思是一系列提示问题和答案。 记录用户与活动内容的交互，以便将结果复制到用户的剪贴板以自动转移到问题管理/票务系统。 可以使用包含用户询问的嵌入式问题的活动内容来推断来自搜索查询的一些问题的答案，并且因此减轻用户对其的回答的需要。

公开(公告)号：US20080270444A1

公开(公告)日：2008-10-30

申请号：US11739176

申请日：2007-04-24

申请人： Mark A. Brodie ,  Jonathan Lenchner ,  Chang-Shing Perng

发明人： Mark A. Brodie ,  Jonathan Lenchner ,  Chang-Shing Perng

IPC分类号： G06F17/30

CPC分类号： G06F3/0482 ,  G06F2203/04803

摘要： A graphical user interface for allowing an end-user to navigate and edit a hierarchy of objects and relationships is disclosed. The user can add or remove patent and children data objects to or from the view by clicking on a given node, allowing the hierarchy to be examined to any desired level of detail. The user can drag-and-drop nodes from a palette to add new nodes to the database. Similarly, the user can add new relationships by drawings a link between two nodes in the view. The user can delete objects or relationships by clicking on them. The user can modify objects or relationships by clicking on them and changing their properties. The graphical user interface automatically scales and re-adjusts to accommodate the modified object relationships.

摘要翻译： 公开了用于允许最终用户导航和编辑对象和关系的层次结构的图形用户界面。 用户可以通过点击给定的节点来添加或删除专利和儿童数据对象，从而允许将层次结构检查到任何所需的细节级别。 用户可以从调色板中拖放节点以向数据库添加新节点。 类似地，用户可以通过绘图在视图中的两个节点之间的链接添加新关系。 用户可以通过点击它们来删除对象或关系。 用户可以通过点击它们和更改其属性来修改对象或关系。 图形用户界面自动缩放和重新调整以适应修改的对象关系。