公开(公告)号：US08639579B2

公开(公告)日：2014-01-28

申请号：US10771178

申请日：2004-02-02

申请人： Mark Kalevik ,  Tom Coogan ,  Denis Jackson ,  Glenn Leland ,  Steve Murphy ,  Kathy Wiljanen ,  Mark Rector

发明人： Mark Kalevik ,  Tom Coogan ,  Denis Jackson ,  Glenn Leland ,  Steve Murphy ,  Kathy Wiljanen ,  Mark Rector

IPC分类号： G06Q20/00

CPC分类号： G06Q50/30 ,  G06F19/00 ,  G06Q10/08 ,  G06Q10/10 ,  G06Q50/22 ,  G16H10/60 ,  H04M3/5133 ,  H04M11/04

摘要： A call center for handling requests for medical transportation utilizes a system that assists a call center agent by automatically determining, or prompting the agent to ask for, all information needed to assess the level of service required and the effects of any applicable contractual provisions. The system captures information relating to the patient and the requested transportation, and applies service level rules representing the applicable regulatory requirements for medical transportation at the location of the patient to determine the required level of service based on the patient's condition and needs. The system further applies business rules representing the contractual provisions that are applicable to the requested transportation to determine responsibility for the cost of transportation, the authority of the requester to change the level of service or other aspects of the transportation, and the responsibility for the cost of transportation in the event that an aspect of the transportation has been changed.

摘要翻译： 用于处理医疗运输请求的呼叫中心利用一种系统来协助呼叫中心代理人自动确定或提示代理人要求所有需要评估所需服务水平的信息以及任何适用的合同条款的影响。 该系统捕获与患者和所要求的运输有关的信息，并且在患者的位置处应用代表医疗运输的适用的监管要求的服务水平规则，以根据患者的状况和需要来确定所需的服务水平。 该系统进一步应用代表适用于所要求运输的合同条款的业务规则，以确定交通成本的责任，请求者改变服务水平或交通运输的其他方面的责任，以及成本责任 在运输方面发生变化的情况下。

公开(公告)号：US20050038696A1

公开(公告)日：2005-02-17

申请号：US10771178

申请日：2004-02-02

申请人： Mark Kalevik ,  Tom Coogan ,  Denis Jackson ,  Glenn Leland ,  Steve Murphy ,  Mark Rector ,  Kathy Wiljanen

发明人： Mark Kalevik ,  Tom Coogan ,  Denis Jackson ,  Glenn Leland ,  Steve Murphy ,  Mark Rector ,  Kathy Wiljanen

IPC分类号： G06Q10/00 ,  G06F17/60

CPC分类号： G06Q50/30 ,  G06F19/00 ,  G06Q10/08 ,  G06Q10/10 ,  G06Q50/22 ,  G16H10/60 ,  H04M3/5133 ,  H04M11/04

摘要： A call center for handling requests for medical transportation utilizes a system that assists a call center agent by automatically determining, or prompting the agent to ask for, all information needed to assess the level of service required and the effects of any applicable contractual provisions. The system captures information relating to the patient and the requested transportation, and applies service level rules representing the applicable regulatory requirements for medical transportation at the location of the patient to determine the required level of service based on the patient's condition and needs. The system further applies business rules representing the contractual provisions that are applicable to the requested transportation to determine responsibility for the cost of transportation, the authority of the requester to change the level of service or other aspects of the transportation, and the responsibility for the cost of transportation in the event that an aspect of the transportation has been changed.

摘要翻译： 用于处理医疗运输请求的呼叫中心利用一种系统来协助呼叫中心代理人自动确定或提示代理人要求所有需要评估所需服务水平的信息以及任何适用的合同条款的影响。 该系统捕获与患者和所要求的运输有关的信息，并且在患者的位置处应用代表医疗运输的适用的监管要求的服务水平规则，以根据患者的状况和需要来确定所需的服务水平。 该系统进一步应用代表适用于所要求运输的合同条款的业务规则，以确定交通成本的责任，请求者改变服务水平或交通运输的其他方面的责任，以及成本责任 在运输方面发生变化的情况下。