摘要:
The present invention provides methods and a scan template including a media sheet having printed thereon a figure and a machine-readable identifier disposed on the media sheet specifying a size, shape, and location on the sheet of the figure.
摘要:
A document search system including an input device configured to derive an electronic source document from an original hardcopy document, a processor configured to generate an electronic search report based on search criteria defined in relation to the electronic source document, and an output device configured to automatically present the electronic search report.
摘要:
A method for printing images. A plurality of proof sheets having a thumbnail representation of at least some of the images, and at least one user-markable field indicative of at least one corresponding image when marked are printed. User-marked ones of the proof sheets are optically scanned to detect marked ones of the at least one user-markable field. The marked fields are processed to determine at least one selected image associated with each scanned proof sheet. At least one selected image is printed after the user-marked proof sheets have been scanned.
摘要:
A method of tracking calls received within a call center is disclosed. A call is received within a call center switch that is connected to a call center via a host interface link (HIL). The call center has an automatic call distributor (ACD) server and interactive voice response (IVR) server, which is functionally integrated with the ACD server. The call is routed to the IVR server of the call center and responses are solicited from the caller to determine a requested type of service and what skills are required for answering a call. A route request based on an HIL protocol is determined within the call center and includes a new extension number and HIL messages. The call is routed based on the route request back to the call center and to an agent via the ACD server and HIL link such that the call can be tracked while in the call center and in queue.
摘要:
Apparatus for manufacturing a bedding foundation having a base and a wire grid of support wires comprises at least one vertically moveable staple gun having a staple head and a wire positioner associated with the staple head, the wire positioner being configured to engage one of the support wires and to position the one support wire relative to the staple head such that upon activation, the staple gun staples the one support wire in the intended position to the base. Apparatus for manufacturing a bedding foundation having a base and a wire grid of support wires comprises at least one vertically moveable staple gun for stapling the wire grid to the base, a support for supporting the base, a horizontally moveable carriage having a first gripper for gripping the wire grid and a second gripper for gripping the base, the carriage for indexing the wire grid and base beneath said staple gun, and a controller for controlling gripping of the grippers, horizontal movement of the carriage, vertical movement of the staple gun, and stapling of the wire grid to the base by the staple gun.
摘要:
A digital camera allows the photographer to specify an aspect ratio at which a photograph will be used, typically an aspect ratio of a standard photographic print format. The aspect ratio may optionally be specified by indicating which standard format is to be used. The aspect ratio may optionally be specified by a numerical value. The camera may optionally alter its preview image to match the desired aspect ratio. The resulting photograph may optionally be cropped to the desired aspect ratio before being stored. The resulting photograph may optionally be stored in its uncropped size, and aspect ratio and cropping information stored with it as metadata.
摘要:
A call center system and method of routing calls to individual agents within a call center is disclosed. Skills data, including a listing of skills and proficiency levels for each skill, are input via an automatic call distributor (ACD) manager having graphical user interface (GUI), to establish skills that will be available within the call center. Agents are set up that are used within the call center by listing each agent within the ACD manager and selectively mapping skills to each individual agent via the ACD manager and corresponding to what types of skills the agent possesses. A call is received within the call center and a requested type of service is determined and also what skills are required for answering the call are determined. The call is routed to an agent that has the highest efficiency level for the skills required for answering the call based on the requested type of service.
摘要:
A method and system of configuring the scripting of a call center includes an interactive voice response (IVR) server and automatic call distributor (ACD) server and associated graphical user interface contained on a computer screen of an ACD manager that is loaded on a call center computer. A script editor window is displayed as a result of user input as part of a graphical user interface for the call center. The script editor window includes a script display area. Script icons are representative of ACD and IVR scripting actions and are dragged from an action toolbar into the script display area. The script icons are linked based on user input in the order which represents the IVR and ACD scripting within the call center.
摘要:
The present invention is an article of apparel that can relatively easily enclose the body of a dog to retain undesirable debris located on or about the body of the animal. Thereby, dander, mud, dirt, water and other materials commonly found on and around a dog's body may be retained within the article of apparel keeping a vehicle, house, and other similar locations visited by the dog relatively clean. The apparel is made of a lightweight, washable, durable material that is preferably breathable.