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公开(公告)号：US20160048791A1
公开(公告)日：2016-02-18
申请号：US14458937
申请日：2014-08-13
Applicant: Microsoft Technology Licensing, LLC
Inventor： Palak Kadakia , Karan Srivastava , Kunal Garg , Nirav Shah , Shashi Ranjan
IPC: G06Q10/06
CPC classification number: G06Q10/06316 , G06Q10/0633 , G06Q10/067 , G06Q10/103
Abstract: Configuration information, indicating how a computing system process is configured, is analyzed to obtain calculated metrics and recommendations for improving the process. The calculated metrics and recommendations are surfaced on a user interface display, along with user input mechanisms that can be actuated to take action in order to implement one or more of the recommendations. If a user input mechanism is actuated, the corresponding action is performed to modify the process to implement the recommendation, and the process display is updated to show the modification.
Abstract translation: 分析指示计算系统进程如何配置的配置信息，以获得计算的指标和改进流程的建议。 计算的指标和建议在用户界面显示屏上显示，以及用户输入机制，可以启动以采取行动，以实施一个或多个建议。 如果用户输入机制被启动，则执行相应的动作来修改该过程以实现该推荐，并更新过程显示以显示修改。
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公开(公告)号：US10579423B2
公开(公告)日：2020-03-03
申请号：US15943206
申请日：2018-04-02
Applicant: Microsoft Technology Licensing, LLC
Inventor： Jinchao Li , Yu Wang , Karan Srivastava , Jianfeng Gao , Prabhdeep Singh , Haiyuan Cao , Xinying Song , Hui Su , Jaideep Sarkar
Abstract: Generally discussed herein are devices, systems, and methods for scheduling tasks to be completed by resources. A method can include identifying features of the task, the features including a time-dependent feature and a time-independent feature, the time-dependent feature indicating a time the task is more likely to be successfully completed by the resource, converting the features to feature values based on a predefined mapping of features to feature values in a first memory device, determining, by a gradient boost tree model and based on a first current time and the feature values, a likelihood the resource will successfully complete the task, and scheduling the task to be performed by the resource based on the determined likelihood.
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公开(公告)号：US11734066B2
公开(公告)日：2023-08-22
申请号：US16737474
申请日：2020-01-08
Applicant: Microsoft Technology Licensing, LLC
Inventor： Jinchao Li , Yu Wang , Karan Srivastava , Jianfeng Gao , Prabhdeep Singh , Haiyuan Cao , Xinying Song , Hui Su , Jaideep Sarkar
CPC classification number: G06F9/4887 , G06F9/4881 , G06F9/5005 , G06F18/21 , G06N20/00
Abstract: Generally discussed herein are devices, systems, and methods for scheduling tasks to be completed by resources. A method can include identifying features of the task, the features including a time-dependent feature and a time-independent feature, the time-dependent feature indicating a time the task is more likely to be successfully completed by the resource, converting the features to feature values based on a predefined mapping of features to feature values in a first memory device, determining, by a gradient boost tree model and based on a first current time and the feature values, a likelihood the resource will successfully complete the task, and scheduling the task to be performed by the resource based on the determined likelihood.
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Patent Agency Ranking
公开(公告)号：US20190340030A1
公开(公告)日：2019-11-07
申请号：US15972968
申请日：2018-05-07
Applicant: Microsoft Technology Licensing, LLC
Inventor： Xinying Song , Jaideep Sarkar , Karan Srivastava , Jianfeng Gao , Prabhdeep Singh , Hui Su , Jinchao Li , Andreea Bianca Spataru
Abstract: Generally discussed herein are devices, systems, and methods for task routing. A method can include receiving, from a resource, a request for a task, in response to receiving the request, determining whether to retrieve a new task of new tasks stored in a first queue or a backlog task of backlog tasks stored in a second queue based on a combined amount of backlog tasks and new tasks relative to a capacity of the resource or the resources, retrieving the new task or the backlog task from the determined first queue or second queue, respectively, based on the determination, and providing the retrieved task to the resource.
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公开(公告)号：US11068304B2
公开(公告)日：2021-07-20
申请号：US16285170
申请日：2019-02-25
Applicant: Microsoft Technology Licensing, LLC
Inventor： Jinchao Li , Xinying Song , Ah Young Kim , Haiyuan Cao , Yu Wang , Hui Su , Shahina Ferdous , Jianfeng Gao , Karan Srivastava , Jaideep Sarkar
IPC: G06F9/48 , G06F9/46 , H04M3/52 , H04M3/51 , G06N20/00 , G06Q10/04 , G06Q10/06 , G06Q10/10 , G06F9/50 , G06K9/62 , H04M3/523 , G06N7/00 , G06N3/08 , G06N20/20
Abstract: Systems and methods are disclosed for intelligent scheduling of calls to sales leads, leveraging machine learning (ML) to optimize expected results. One exemplary method includes determining, using a connectivity prediction model, call connectivity rate predictions; determining timeslot resources; allocating, based at least on the call connectivity rate predictions and timeslot resources, leads to timeslots in a first time period; determining, within a timeslot and using a lead scoring model, lead prioritization among leads within the timeslot; configuring, based at least on the lead prioritization, the telephone unit with lead information for placing a phone call; and applying a contextual bandit (ML) process to update the connectivity prediction model, the lead scoring model, or both. During subsequent time periods, the updated connectivity prediction and lead scoring models are used, thereby improving expected results over time.
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公开(公告)号：US10579430B2
公开(公告)日：2020-03-03
申请号：US15972968
申请日：2018-05-07
Applicant: Microsoft Technology Licensing, LLC
Inventor： Xinying Song , Jaideep Sarkar , Karan Srivastava , Jianfeng Gao , Prabhdeep Singh , Hui Su , Jinchao Li , Andreea Bianca Spataru
Abstract: Generally discussed herein are devices, systems, and methods for task routing. A method can include receiving, from a resource, a request for a task, in response to receiving the request, determining whether to retrieve a new task of new tasks stored in a first queue or a backlog task of backlog tasks stored in a second queue based on a combined amount of backlog tasks and new tasks relative to a capacity of the resource or the resources, retrieving the new task or the backlog task from the determined first queue or second queue, respectively, based on the determination, and providing the retrieved task to the resource.
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公开(公告)号：US20190303197A1
公开(公告)日：2019-10-03
申请号：US15943206
申请日：2018-04-02
Applicant: Microsoft Technology Licensing, LLC
Inventor： Jinchao Li , Yu Wang , Karan Srivastava , Jianfeng Gao , Prabhdeep Singh , Haiyuan Cao , Xinying Song , Hui Su , Jaideep Sarkar
Abstract: Generally discussed herein are devices, systems, and methods for scheduling tasks to be completed by resources. A method can include identifying features of the task, the features including a time-dependent feature and a time-independent feature, the time-dependent feature indicating a time the task is more likely to be successfully completed by the resource, converting the features to feature values based on a predefined mapping of features to feature values in a first memory device, determining, by a gradient boost tree model and based on a first current time and the feature values, a likelihood the resource will successfully complete the task, and scheduling the task to be performed by the resource based on the determined likelihood.
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公开(公告)号：US20150248203A1
公开(公告)日：2015-09-03
申请号：US14314478
申请日：2014-06-25
Applicant: Microsoft Technology Licensing, LLC
Inventor： Karan Srivastava , Palak Kadakia , Nirav Shah , Shashi Ranjan
IPC: G06F3/0484 , G06F3/0482
CPC classification number: G06F3/0484 , G06F3/0482 , G06F9/541
Abstract: A user interface display allows a user to configure logic rules corresponding to records in a computer system. The display includes a user input mechanism that is actuated to insert branching or gating conditions in the logic rules. The configured logic rules are converted to a form that can be run on different clients.
Abstract translation: 用户界面显示允许用户配置与计算机系统中的记录相对应的逻辑规则。 该显示器包括一个用户输入机构，其被驱动以在逻辑规则中插入分支或选通条件。 配置的逻辑规则将转换为可以在不同客户端上运行的表单。
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