公开(公告)号：US20020076024A1

公开(公告)日：2002-06-20

申请号：US09739706

申请日：2000-12-20

Applicant: NORTEL NETWORKS LIMITED

Inventor： Paul M. Brennan

IPC: H04M003/42

CPC classification number: H04M3/2281 ,  H04M3/36 ,  H04M3/436 ,  H04M3/533 ,  H04M3/5335 ,  H04M2203/2066 ,  H04M2203/4509

Abstract: Methods, devices and software for assessing urgency of incoming communications are disclosed. Using these, the likely urgency of an incoming communication from an originator to a recipient may be assessed using a maintained log of past incoming communications for the recipient. Upon receipt of the incoming communication the log is examined to assess the urgency, taking into account the pattern of prior communications from the originator.

Abstract translation: 公开了用于评估进入通信紧急性的方法，设备和软件。 使用这些，可以使用发送者到接收者的传入通信的紧急性来使用接收者的过去传入通信的维护日志进行评估。 在收到传入的通信后，检查日志以评估紧急性，同时考虑到发起者之前的通信模式。

公开(公告)号：US20040202305A1

公开(公告)日：2004-10-14

申请号：US09735791

申请日：2000-12-14

Applicant: NORTEL NETWORKS LIMITED

Inventor： Paul M. Brennan

IPC: H04M003/42 ,  H04M007/00

CPC classification number: H04M3/54 ,  H04M3/546

Abstract: A telephone system supervises the redirection of an incoming telephone call to a subscriber who is not located at their expected location. Thus, when a calling party attempts to contact a subscriber who is not at their expected location, the system initially leaves the call unanswered (i.e., ringing) while initiating one or more outgoing calls to call forwarding numbers for the subscriber. If no outgoing telephone call is answered, the system directs the incoming telephone call to the subscriber's voice mail, or to another pre-determined location (e.g., an attendant). On the other hand, if the outgoing telephone call is answered, the system answers the incoming telephone call and bridges the incoming call to the answered outgoing call.

Abstract translation: 电话系统监督来电不重定向到未预期位置的用户。 因此，当主叫方尝试联系不在其预期位置的用户时，系统在发起用户的呼叫转移号码的一个或多个呼出呼叫时，最初使呼叫未被应答（即，振铃）。 如果没有拨出电话呼叫，则系统将来电电话指引到用户的语音邮件，或者指向另一预定位置（例如，话务员）。 另一方面，如果拨出电话被应答，则系统应答来电，并将来电桥接到应答的去电。

公开(公告)号：US20020071546A1

公开(公告)日：2002-06-13

申请号：US09733061

申请日：2000-12-11

Applicant: NORTEL NETWORKS LIMITED

Inventor： Paul M. Brennan

IPC: H04M011/00 ,  G06F015/16 ,  H04M001/00 ,  H04M003/00

CPC classification number: H04L51/14 ,  H04L51/26 ,  H04M3/42059 ,  H04M3/436 ,  H04M2242/22

Abstract: Methods, devices and software for processing incoming communications are disclosed. Incoming messages and calls may be prioritized in accordance with the rank of the message or call originator within the organization. This may be effected by querying an org chart for the organization upon receipt of an incoming communication, in order to assess the rank of the originator. The org chart may be stored in a directory server, and queried by a computing device receiving the message or processing the call. The methods lend themselves to processing received electronic mail messages, telephone calls and the like. In an example embodiment, calls from originators meeting defined criteria may initiate distinctive ringing at the recipient's phone or may signal another device.

Abstract translation: 公开了用于处理进入通信的方法，设备和软件。 可以根据组织内的消息或呼叫发起者的等级来优先考虑传入的消息和呼叫。 这可以通过在收到传入通信后查询组织机构图来实现，以便评估发起者的等级。 组织图可以存储在目录服务器中，并由接收消息的计算设备或处理呼叫进行查询。 这些方法适用于处理接收到的电子邮件消息，电话呼叫等。 在示例实施例中，来自发起者的来自符合定义的标准的呼叫可以在接收者的电话处启动特殊振铃，或者可以发信号通知另一设备。