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    Intelligent telephone call routing
    1.
    发明授权
    Intelligent telephone call routing 有权

    公开(公告)号：US09774724B2

    公开(公告)日：2017-09-26

    申请号：US14710410

    申请日：2015-05-12

    申请人： Fortinet, Inc.

    发明人： Sekhar Sumanth Gorajala Chandra

    IPC分类号： H04M3/22 ,  H04M3/42 ,  H04M3/54

    CPC分类号： H04M3/2218 ,  H04M3/42195 ,  H04M3/546 ,  H04M2203/551

    摘要： Systems and methods for intelligently routing an incoming telephone call to an internal extension based on the calling history are provided. According to one embodiment, a session log, containing information regarding sessions between internal extension numbers and external telephone numbers, is maintained by a call monitor of a telephone system. The internal extension numbers are associated with telephone extensions within the telephone system and the external telephone numbers are associated with telephones outside of the telephone system. An incoming telephone call is received by the call monitor from a telephone outside the telephone system that is associated with an external telephone number. It is determined by the call monitor whether the incoming call represents a call-back to an internal extension number based on the session log. When the incoming call is determined to represent a call-back, then causing a switch to route the incoming call to the internal extension number.

    Intelligent telephone call routing
    2.
    发明授权
    Intelligent telephone call routing 有权

    公开(公告)号：US09756176B2

    公开(公告)日：2017-09-05

    申请号：US14644013

    申请日：2015-03-10

    申请人： Fortinet, Inc.

    发明人： Sekhar Sumanth Gorajala Chandra

    IPC分类号： H04M3/22 ,  H04M3/42 ,  H04M3/54

    CPC分类号： H04M3/2218 ,  H04M3/42195 ,  H04M3/546 ,  H04M2203/551

    摘要： Systems and methods for intelligently routing an incoming telephone call to an internal extension based on the calling history are provided. According to one embodiment, a session log is maintained by a call monitor of a telephone system. The session log contains multiple call session records relating to telephone calls between internal extension numbers and external telephone numbers. An incoming telephone call from a telephone external to the telephone system is received by the call monitor. The session log is searched by the call monitor for a call session record corresponding to the external telephone number. When a result of the searching meets one or more predetermined or configurable conditions, then a switch of the telephone system is caused by the call monitor to route the incoming telephone call to one of the internal extension numbers.

    INTELLIGENT TELEPHONE CALL ROUTING
    4.
    发明申请
    INTELLIGENT TELEPHONE CALL ROUTING 审中-公开
    智能电话呼叫路由

    公开(公告)号：US20160269549A1

    公开(公告)日：2016-09-15

    申请号：US14710410

    申请日：2015-05-12

    申请人： Fortinet, Inc.

    发明人： Sekhar Sumanth Gorajala Chandra

    IPC分类号： H04M3/22 ,  H04M3/42 ,  H04M3/54

    CPC分类号： H04M3/2218 ,  H04M3/42195 ,  H04M3/546 ,  H04M2203/551

    摘要： Systems and methods for intelligently routing an incoming telephone call to an internal extension based on the calling history are provided. According to one embodiment, a session log, containing information regarding sessions between internal extension numbers and external telephone numbers, is maintained by a call monitor of a telephone system. The internal extension numbers are associated with telephone extensions within the telephone system and the external telephone numbers are associated with telephones outside of the telephone system. An incoming telephone call is received by the call monitor from a telephone outside the telephone system that is associated with an external telephone number. It is determined by the call monitor whether the incoming call represents a call-back to an internal extension number based on the session log. When the incoming call is determined to represent a call-back, then causing a switch to route the incoming call to the internal extension number.

    摘要翻译： 提供了基于呼叫历史智能地将入局电话呼叫路由到内部分机的系统和方法。 根据一个实施例，包含关于内部分机号码和外部电话号码之间的会话的信息的会话日志由电话系统的呼叫监视器维护。 内部分机号码与电话系统中的电话分机相关联，外部电话号码与电话系统外部的电话相关联。 呼叫监视器从与外部电话号码相关联的电话系统外部的电话接收来话电话。 由呼叫监控确定来电是否基于会话日志表示回呼到内部分机号码。 当来电确定为表示回叫时，则使交换机将来电呼叫路由到内部分机号码。

    Method and system for communication forwarding
    5.
    发明授权
    Method and system for communication forwarding 有权
    通信转发方法与系统

    公开(公告)号：US09413843B2

    公开(公告)日：2016-08-09

    申请号：US14457766

    申请日：2014-08-12

    申请人： SWISSCOM AG

    发明人： Thomas Staudte ,  Erich Gebhardt ,  Frank Fitzlaff ,  Oscar Genovese

    IPC分类号： H04M3/54 ,  H04L29/08 ,  H04M3/42

    CPC分类号： H04L67/30 ,  H04L67/32 ,  H04M3/42153 ,  H04M3/54 ,  H04M3/546 ,  H04M2203/554

    摘要： Methods and systems are provided for enabling handling of communication requests. Handling-profile information, which may be used in handling of communication requests directed to a user, may be received in a computerized central unit. The computerized central unit may then transfer handling information that is based on the handling-profile information, to a network server in a network with which the user is associated, for enabling the network server to handle (e.g., forward) communication requests associated with the user based on the handling information. The handling-profile information may comprise destination addresses for use in handling communication requests associated with the user; categorizations of callers into caller groups; and/or handling-schemes for specifying how to handle communication requests from particular callers. The handling-schemes may specify for different communication technologies, whether a received communication request through each communication technology is forwarded to a destination address using a particular communication technology.

    摘要翻译： 提供了方法和系统以使得能够处理通信请求。 可以在计算机化的中央单元中接收可用于处理针对用户的通信请求的处理简档信息。 计算机化的中央单元然后可将基于处理简档信息的处理信息传送到与用户相关联的网络中的网络服务器，以使网络服务器能够处理（例如，转发）与 用户基于处理信息。 处理简档信息可以包括用于处理与用户相关联的通信请求的目的地地址; 呼叫者分组到呼叫者组; 和/或用于指定如何处理来自特定呼叫者的通信请求的处理方案。 处理方案可以针对不同的通信技术规定，通过每个通信技术的接收的通信请求是否使用特定的通信技术被转发到目的地地址。

    Managing held telephone calls at the call-forwarding system
    6.
    发明授权
    Managing held telephone calls at the call-forwarding system 有权
    在呼叫转移系统中管理电话

    公开(公告)号：US09160861B2

    公开(公告)日：2015-10-13

    申请号：US11201556

    申请日：2005-08-11

    申请人： Sandra R. Abramson ,  Stephen M. Milton

    发明人： Sandra R. Abramson ,  Stephen M. Milton

    IPC分类号： H04M7/00 ,  H04M3/54 ,  H04M3/428 ,  H04M3/51 ,  H04M3/42 ,  H04M3/56

    CPC分类号： H04M3/546 ,  H04M3/42229 ,  H04M3/42314 ,  H04M3/4234 ,  H04M3/428 ,  H04M3/4288 ,  H04M3/5125 ,  H04M3/56 ,  H04M7/006 ,  H04M2207/08 ,  H04M2207/18

    摘要： A method and an apparatus are disclosed that manage the held calls for an off-premises terminal at the system that extends calls to the terminal, such as a private branch exchange or other type of data-processing system, instead of at the system that is receiving the extended calls, such as a mobile switching center at which a cell phone is registered. The disclosed technique is based on the observation that the extending system knows of an incoming call to an off-premises terminal before the receiving system. As a result, the extending system can advantageously select the calls that it holds versus the calls that it sends to the receiving system. The extending system can control the routing costs and provide a consistent look-and-feel of call control to the off-premises terminal user.

    摘要翻译： 公开了一种方法和装置，其管理在系统处的外部终端的持续呼叫，该系统将诸如专用小交换机或其他类型的数据处理系统的终端的呼叫扩展到系统，而不是在系统 接收扩展呼叫，例如手机登记的移动交换中心。 所公开的技术基于在接收系统之前扩展系统知道到外部终端的呼入的观察。 结果，扩展系统可以有利地选择它所持有的呼叫与其发送到接收系统的呼叫。 扩展系统可以控制路由成本，并为外部终端用户提供一致的呼叫控制外观。

    BRIDGE LINE APPEARANCE FOR LOCATION-AWARE MOBILE DEVICES
    7.
    发明申请
    BRIDGE LINE APPEARANCE FOR LOCATION-AWARE MOBILE DEVICES 有权
    用于位置识别移动设备的桥线外观

    公开(公告)号：US20150087319A1

    公开(公告)日：2015-03-26

    申请号：US14557025

    申请日：2014-12-01

    申请人： RingCentral, Inc.

    发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

    IPC分类号： H04W40/20 ,  H04W64/00

    CPC分类号： H04W40/20 ,  H04M3/42314 ,  H04M3/42348 ,  H04M3/46 ,  H04M3/546 ,  H04M7/006 ,  H04M2203/1091 ,  H04M2203/2044 ,  H04W4/16 ,  H04W64/00

    摘要： A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.

    摘要翻译： vPBX服务器管理桥接线路外观（BLA）组中的呼叫。 BLA组可以包括位置感知移动设备的扩展。 vPBX服务器包含基于位置的转发规则，可以在管理来电时与BLA重定向规则一起应用。 单个扩展可以在多个移动设备上显示为用户界面元素（例如，图标或按钮）。 使用用户界面元素，主用户可以查看辅助用户的状态，包括辅助用户的位置信息。 vPBX服务器允许主用户根据转发规则和重定向规则将来电重定向到设备。

    Private branch exchange with self-referencing extensions
    8.
    发明授权
    Private branch exchange with self-referencing extensions 有权
    私人分支交换与自引用扩展

    公开(公告)号：US07920685B2

    公开(公告)日：2011-04-05

    申请号：US11563674

    申请日：2006-11-27

    申请人： Sandra R. Abramson ,  Stephen M. Milton

    发明人： Sandra R. Abramson ,  Stephen M. Milton

    IPC分类号： H04M3/42 ,  H04M1/57

    CPC分类号： H04M3/546 ,  H04M7/0012 ,  H04M2203/1091

    摘要： A telecommunications system is disclosed that enables a user to pair a desk set that is an extension of a private-branch exchange with a cell phone that is accessible via the Public Switched Telephone Network. One feature of the telecommunications system enables a call that is directed to the user's desk set to be automatically forwarded to the user's cell phone. This is advantageous to the user because it provides the illusion to the caller that the user is physically in his or her office when they are not necessarily there. A similar feature also provides the illusion when a third party initiates a call that connects the user's cell phone to a called party. Such a third party includes a computer telephony application in a telephone telemarketing center, which automatically places many outgoing telephone calls.

    摘要翻译： 公开了一种电信系统，其使得用户能够将作为专用交换机交换机的扩展的桌面集合与可经由公共交换电话网络访问的蜂窝电话进行配对。 电信系统的一个特征使得能够将指向用户桌面设置的呼叫自动转发到用户的手机。 这对用户是有利的，因为当用户不一定在那里时，向使用者物理地向他或她的办公室提供错觉。 当第三方启动将用户的手机连接到被叫方的呼叫时，类似的功能也提供了错觉。 这样的第三方包括电话电话营销中心中的计算机电话应用，其自动放置许多呼出电话。

    Low cost migration to a VoIP system
    9.
    发明授权
    Low cost migration to a VoIP system 失效
    低成本迁移到VoIP系统

    公开(公告)号：US07257214B2

    公开(公告)日：2007-08-14

    申请号：US10646373

    申请日：2003-08-22

    申请人： Anish Pulikottil Joseph

    发明人： Anish Pulikottil Joseph

    IPC分类号： H04M3/42 ,  H04M3/00

    CPC分类号： H04M3/546 ,  H04M3/53308 ,  H04M3/54 ,  H04M7/1205

    摘要： A call management method includes receiving an incoming call and transferring the call to an intended recipient device. If the recipient device does not answer the incoming call, the call is transferred to an intranet gateway. If the intended recipient is logged on to the intranet or is otherwise accessible on the network, the intranet gateway determines the network location of the intended recipient and transfers the call to the intended recipient. If the intended recipient is inaccessible, the incoming call is transferred to a call recordation system.

    摘要翻译： 呼叫管理方法包括接收来电并将呼叫转移到预期接收方设备。 如果收件人设备不接听来电，则呼叫将被转移到内部网关。 如果预期的接收者登录到内联网或者网络上可以访问，则内网网关将确定预期接收者的网络位置，并将该呼叫转移到预期接收者。 如果预期的接收者不可访问，则来电将被传送到呼叫记录系统。