公开(公告)号：US20240311165A1

公开(公告)日：2024-09-19

申请号：US18427751

申请日：2024-01-30

Applicant: Netflix Inc.

Inventor： Cheng Ju

IPC: G06F9/451 ,  H04N21/472

CPC classification number: G06F9/453 ,  H04N21/472

Abstract: A computer-implemented method for predicting a user's help intent in relation to a digital streaming system and dynamically customizing a help display based on the predicted help intent. For example, embodiments discussed herein train a help intent machine learning model to generate help intent predictions based on various types of inputs. The embodiments discussed herein further leverage the generated help intent predictions to dynamically update a help display such that when a user lands on that display, predicted solutions that are customized to the user's most likely problem are immediately presented. Various other methods, systems, and computer-readable media are also disclosed.