公开(公告)号：US10021249B2

公开(公告)日：2018-07-10

申请号：US15472127

申请日：2017-03-28

申请人： NewVoiceMedia, Ltd.

发明人： Christian McArdle ,  Tom Fairweather ,  Jonathan Alexander Wade ,  James Swinhoe

IPC分类号： H04M3/00 ,  H04M5/00 ,  H04M3/523

CPC分类号： H04M3/5235 ,  G06Q10/10 ,  G06Q30/01 ,  G06Q30/016 ,  H04L45/44 ,  H04M3/5183 ,  H04M3/5232 ,  H04M3/5238 ,  H04M2203/558

摘要： A system for day-level SLA-based routing, comprising a statistics server configured to collect, store, and provide service level agreement data; and a routing server configured to receive at least a customer interaction via a network, and configured to compare an interaction against service level agreement data provided by the statistics server, and configured to produce an interaction priority based at least in part on the comparison, and configured to route the interaction based at least in part on the interaction priority.

公开(公告)号：US20170302796A1

公开(公告)日：2017-10-19

申请号：US15472127

申请日：2017-03-28

申请人： NewVoiceMedia, Ltd.

发明人： Christian McArdle ,  Tom Fairweather ,  Jonathan Alexander Wade ,  James Swinhoe

IPC分类号： H04M3/523

CPC分类号： H04M3/5235 ,  G06Q30/01 ,  H04L45/44 ,  H04M3/5183 ,  H04M3/5232 ,  H04M3/5238 ,  H04M2203/558

摘要： A system for day-level SLA-based routing, comprising a statistics server configured to collect, store, and provide service level agreement data; and a routing server configured to receive at least a customer interaction via a network, and configured to compare an interaction against service level agreement data provided by the statistics server, and configured to produce an interaction priority based at least in part on the comparison, and configured to route the interaction based at least in part on the interaction priority.

公开(公告)号：US09609135B2

公开(公告)日：2017-03-28

申请号：US15099583

申请日：2016-04-14

申请人： NewVoiceMedia, Ltd.

发明人： Christian McArdle ,  Tom Fairweather ,  Jonathan Alexander Wade ,  James Swinhoe

IPC分类号： H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  G06Q30/00 ,  H04M3/51 ,  H04L12/721

CPC分类号： H04M3/5235 ,  G06Q30/01 ,  H04L45/44 ,  H04M3/5183 ,  H04M3/5232 ,  H04M3/5238 ,  H04M2203/558

摘要： A system for day-level SLA-based routing, comprising a statistics server configured to collect, store, and provide service level agreement data; and a routing server configured to receive at least a customer interaction via a network, and configured to compare an interaction against service level agreement data provided by the statistics server, and configured to produce an interaction priority based at least in part on the comparison, and configured to route the interaction based at least in part on the interaction priority.

公开(公告)号：US20160219151A1

公开(公告)日：2016-07-28

申请号：US15099583

申请日：2016-04-14

申请人： NewVoiceMedia, Ltd.

发明人： Christian McArdle ,  Tom Fairweather ,  Jonathan Alexander Wade ,  James Swinhoe

IPC分类号： H04M3/523

CPC分类号： H04M3/5235 ,  G06Q30/01 ,  H04L45/44 ,  H04M3/5183 ,  H04M3/5232 ,  H04M3/5238 ,  H04M2203/558

摘要： A system for day-level SLA-based routing, comprising a statistics server configured to collect, store, and provide service level agreement data; and a routing server configured to receive at least a customer interaction via a network, and configured to compare an interaction against service level agreement data provided by the statistics server, and configured to produce an interaction priority based at least in part on the comparison, and configured to route the interaction based at least in part on the interaction priority.

摘要翻译： 一种用于日间SLA路由的系统，包括被配置为收集，存储和提供服务级别协议数据的统计服务器; 以及路由服务器，被配置为经由网络接收至少客户交互，并且被配置为将所述交互与由所述统计服务器提供的服务级别协议数据进行比较，并且被配置为至少部分地基于所述比较来产生交互优先级;以及 被配置为至少部分地基于交互优先级来路由交互。