公开(公告)号：US20190190860A1

公开(公告)日：2019-06-20

申请号：US15846835

申请日：2017-12-19

Applicant: Nice Ltd.

Inventor： Yaron COHEN ,  Tal KASHI ,  Dror EYAL

IPC: H04L12/58 ,  H04M3/51

CPC classification number: H04L51/04 ,  G06Q30/016 ,  H04L51/16 ,  H04M3/5175 ,  H04M3/5191

Abstract: A computerized-method for identification of a particular agent within a contact center that participates in an on-line chat session with a customer is provided. An on-line chat system can receive a request from the customer to initiate the on-line chat session. An invisible identifier can be inserted into a message for the online-chat session that uniquely identifies a particular agent handling the chat.