公开(公告)号：US20240086796A1

公开(公告)日：2024-03-14

申请号：US17942633

申请日：2022-09-12

Applicant: Nice Ltd.

Inventor： Ofir MECAYTEN ,  Yaron COHEN ,  Gil NAKASH

IPC: G06Q10/06

CPC classification number: G06Q10/063114 ,  G06Q10/06395 ,  G06Q10/06398

Abstract: A computerized system and method may determine the recording and/or storing and/or deleting of data items received from remotely connected computer systems, which may be for example interaction recordings associated with a plurality of agents as part of their activity within a given system or organization, using a supervised classification machine learning based approach. A computerized system comprising one or more processors, a communication interface to communicate via a communication network with remote computing devices, and a memory including a data store of a plurality of data items, may be used for extracting features from a plurality of data items; predicting evaluation likelihood values based on the features; deriving storing percentages for a plurality of remote computing devices; and, based on likelihood values and storing percentages, recording and/or storing and/or deleting a plurality of data items from a data store or database.