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公开(公告)号：US20210256417A1
公开(公告)日：2021-08-19
申请号：US16791316
申请日：2020-02-14
Applicant: Nice Ltd.
Inventor： Hila KNELLER , Lior BEN ELIEZER , Yuval SHACHAF , Gennadi LEMBERSKY , Natan KATZ
Abstract: A system and method for creating input data to be used to train a conversational bot may include receiving a set of conversations, each conversation including sentences, classifying each sentence into a dialog act taken from a number of dialog acts, for each set of sentences classified into a dialog act, clustering the set of sentences into clusters based on the content (e.g. text) of the sentences, each cluster having a cluster name or label, and generating a language model based on the cluster labels. Slots may be identified in the sentences based in part on the dialog act classifications. A bot may be trained using data such as the slots, language model, and clusters.
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公开(公告)号：US20220283922A1
公开(公告)日：2022-09-08
申请号：US17189847
申请日：2021-03-02
Applicant: Nice Ltd.
Inventor： Yuval SHACHAF , Yaron Moshe BIALY , Eran ROSEBERG , Hila KNELLER
Abstract: A system and method for segmenting or dividing a series of computer-based actions, for example into sentences, may provide a sequence of subsets of the series of actions to a neural network using a sliding window, and divide or segment the series actions into segments at points where the loss of the neural network is above a threshold. The dividing may include, for each of a sequence of computer-based actions within a sliding window determining if the sequence when provided to the neural network corresponds to a loss above or equal to a threshold, and if so, determining that an action in the sequence of actions within the sliding window should not be part of a segment or sentence being created.
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公开(公告)号：US20200082822A1
公开(公告)日：2020-03-12
申请号：US16564841
申请日：2019-09-09
Applicant: NICE LTD.
Inventor： Hila KNELLER , Gennadi LEMBERSKY
Abstract: Systems and methods of mapping a customer journey in an interactive voice response (IVR) system to a contact reason from a contact reasons list: receive an IVR log comprising a plurality of customer journey entries, wherein each customer journey entry comprises a sequence of one or more menu identifiers; generate an embedding vector for each menu identifier; filter one or more menu identifiers from a menu identifier list, wherein the menu identifier list comprises all menu identifiers contained in the IVR log; cluster one or more remaining menu identifiers from the menu identifier list into one or more clusters, based on the embedding vector of each menu identifier; map each cluster to a contact reason; and create a rule that categorizes a newly received IVR sequence based on a cooccurrence of at least one menu identifier in the newly received IVR sequence and in a given cluster.
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公开(公告)号：US20180246872A1
公开(公告)日：2018-08-30
申请号：US15444443
申请日：2017-02-28
Applicant: NICE LTD.
Inventor： Inna ACHLOW , Naomi ZEICHNER , Hila KNELLER
CPC classification number: G06F17/271 , G06F17/2775
Abstract: A method, system, and non-transitory processor-readable storage medium for automatic key phrase rule generation for automatic key phrase extraction including: receiving a corpus sample including a plurality of documents containing text, receiving a plurality of identified key phrases which relate to a topic of the text of at least one corresponding document; assigning a part-of-speech to each word in the corpus sample; generating a part-of-speech pattern from each identified key phrase; and generating key phrase rules.
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