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公开(公告)号：US20250053905A1
公开(公告)日：2025-02-13
申请号：US18232397
申请日：2023-08-10
Applicant: NICE LTD.
Inventor： Eran ROSEBERG , Oz GRANIT , Yuval SHACHAF
IPC: G06Q10/0631 , G06F9/451 , G06F40/30
Abstract: A computer-implemented method for unsupervised task segmentation. The computer-implemented method includes receiving a stream of data of desktop-actions. Each desktop-action relates to UI data-handling operations of applications, and labeled with an action-related integer id, operating an unsupervised task segmentation module on the stream of data of desktop-actions to identify sequences of desktop-actions. The unsupervised task segmentation module includes creating an integer sequence from the action related integer id, such that desktop-actions are consecutively concatenated, creating word embeddings of the UI data-handling operations of applications for each desktop-action based on the integer id thereof, to yield a vector of embeddings, and implementing unsupervised topic-segmentation NLP module on the created vector of embeddings to determine cutting-points in the integer sequence to yield segments such that semantic-similarity-level of embeddings in each yielded segment is maximized, and a number of non-complete business processes is reduced. Each cutting-point indicates an end of a segment.
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公开(公告)号：US20230177533A1
公开(公告)日：2023-06-08
申请号：US17984665
申请日：2022-11-10
Applicant: Nice Ltd.
Inventor： Yuval SHACHAF , Gennadi Lembersky , Roy Klein
IPC: G06Q30/0201 , G06Q30/016 , H04M3/51 , G06Q10/0635 , G06Q10/0637 , H04M3/523
CPC classification number: G06Q30/0201 , G06Q30/016 , H04M3/5166 , H04M3/5183 , G06Q10/0635 , G06Q10/0637 , H04M3/523 , H04M2203/551
Abstract: A method and system for analyzing interactions (for example between a person and an organization) may include for a number of series of interactions (which may be termed journeys), each interaction represented by a channel and a reason, iterating over the series of interactions by selecting initial information including an interaction subset including one or more interactions, and if there is a set of interaction series among the series of interactions meeting certain conditions, adding an interaction to the interaction subset and determining in a recursive fashion if for the interaction subset, there is a subset among the set of interaction series meeting the conditions which also meet the conditions. Conditions may include a threshold average rating for the set of interaction series, and a threshold number of interaction series in which the interaction subset is found.
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公开(公告)号：US20200065831A1
公开(公告)日：2020-02-27
申请号：US16106075
申请日：2018-08-21
Applicant: Nice Ltd.
Inventor： Yuval SHACHAF , Gennadi LEMBERSKY , Roy KLEIN
Abstract: A method and system for analyzing interactions (for example between a person and an organization) may include for a number of series of interactions (which may be termed journeys), each interaction represented by a channel and a reason, iterating over the series of interactions by selecting initial information including an interaction subset including one or more interactions, and if there is a set of interaction series among the series of interactions meeting certain conditions, adding an interaction to the interaction subset and determining in a recursive fashion if for the interaction subset, there is a subset among the set of interaction series meeting the conditions which also meet the conditions. Conditions may include a threshold average rating for the set of interaction series, and a threshold number of interaction series in which the interaction subset is found.
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4.发明公开公开(公告)号：US20240143828A1
公开(公告)日：2024-05-02
申请号：US17974554
申请日：2022-10-27
Applicant: NICE LTD.
Inventor： Yuval SHACHAF , Yaron Bialy , Eran Roseberg
IPC: G06F21/62
CPC classification number: G06F21/6245
Abstract: A computerized-method for sensitive data redaction from screenshots, is provided herein. The computerized-method includes retrieving records of a sequence of screenshots from a database. Then, grouping the sequence-of-screenshots by one feature of one or more features to yield one or more groups. Each group includes screenshots having one common feature. Then, calculating a score for each pixel across all similar screenshots in each group. For each group of screenshots, blackening pixels in all screenshots having a score above a preconfigured threshold to yield data redacted screenshots. The score of each pixel above the preconfigured threshold indicates a high variance between screenshots in the group and a presence of sensitive data therein and then storing the data-redacted screenshots in a screenshots-database.
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5.发明公开公开(公告)号：US20230368104A1
公开(公告)日：2023-11-16
申请号：US17742944
申请日：2022-05-12
Applicant: NICE LTD.
Inventor： Eran ROSEBERG , Yaron Moshe BIALY , Yuval SHACHAF
IPC: G06Q10/06
CPC classification number: G06Q10/0633 , G06Q10/06312 , G06Q10/0637
Abstract: A system and method may identify computer-based processes which may be candidates for automation. Embodiments may involve a semi-supervised approach for identifying processes as automation opportunities. Transition probabilities for pairs of routines within a candidate process may be calculated based on a set of instances of the process (e.g., in a dataset of computer actions) using a dynamic time-window optimization procedure, where transition times may be measured for a plurality of instances of a first and second routines of a given pair of routines, and where statistical distributions may be calculated and used for deriving one or more time windows, describing a predetermined percentile (e.g., the 70th percentile) of the measured transitions and used for estimating a transition probability for the pair of routines. In some embodiments, the input set of transitions and routines may be generated by a user or business analyst using a graphical user interface (GUI).
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Patent Agency Ranking
公开(公告)号：US20220283922A1
公开(公告)日：2022-09-08
申请号：US17189847
申请日：2021-03-02
Applicant: Nice Ltd.
Inventor： Yuval SHACHAF , Yaron Moshe BIALY , Eran ROSEBERG , Hila KNELLER
Abstract: A system and method for segmenting or dividing a series of computer-based actions, for example into sentences, may provide a sequence of subsets of the series of actions to a neural network using a sliding window, and divide or segment the series actions into segments at points where the loss of the neural network is above a threshold. The dividing may include, for each of a sequence of computer-based actions within a sliding window determining if the sequence when provided to the neural network corresponds to a loss above or equal to a threshold, and if so, determining that an action in the sequence of actions within the sliding window should not be part of a segment or sentence being created.
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公开(公告)号：US20230202033A1
公开(公告)日：2023-06-29
申请号：US17562312
申请日：2021-12-27
Applicant: NICE LTD
Inventor： Simone MIMUN , Adi LEVINSHTEIN , Yuval SHACHAF
Abstract: A system is provided for an automation tool system that is adapted to analyze data structures for robotic process automation (RPA) solutions. The system includes a processor and a computer readable medium operably coupled thereto, to perform operations which include receiving a data structure for an automated computing task for the RPA solutions of a computing system, wherein the data structure comprises one or more computing assets for one or more data processing workflows, parsing the data structure, accessing rule scoring parameters for determining a set of best practices identified for construction of the automated computing task for the RPA solutions of the computing system, scoring the automated computing task for the RPA solutions for the computing system based on the parsing and the rule scoring parameters, and outputting, based on scoring the automated computing task, a score of the automated computing task for the data structure.
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公开(公告)号：US20220237364A1
公开(公告)日：2022-07-28
申请号：US17160392
申请日：2021-01-28
Applicant: NICE LTD.
Inventor： Yuval SHACHAF , Yaron BIALY , Natan KATZ , Eran ROSEBERG
IPC: G06F40/117 , G06F40/177 , G06F16/35
Abstract: A computerized-method for automatically documenting automatically-discovered actions of a business-process for automation thereof is provided herein. The computerized-method includes operating a build-automation-document module. The build-automation-document module includes: (i) retrieving the set of automatically-discovered actions of the business process for automation thereof. Each action is of a related type and related to an application to complete the business process via the applications portal. (ii) for each action of the set of automatically-discovered actions, extracting an associated routine-name of a routine; (iii) grouping similar actions by related window in related application and type of action into clusters of actions; (iv) removing clusters of actions which are not necessary to an automated business process; (v) sorting the clusters of actions in an order for automatically performing the business process; and (vi) saving the sorted automatically-discovered actions into a file to be presented on a display unit that is associated to the computerized system.
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公开(公告)号：US20220092616A1
公开(公告)日：2022-03-24
申请号：US17541856
申请日：2021-12-03
Applicant: Nice Ltd.
Inventor： Yuval SHACHAF , Gennadi LEMBERSKY , Roy KLEIN
Abstract: A method and system for analyzing interactions (for example between a person and an organization) may include for a number of series of interactions (which may be termed journeys), each interaction represented by a channel and a reason, iterating over the series of interactions by selecting initial information including an interaction subset including one or more interactions, and if there is a set of interaction series among the series of interactions meeting certain conditions, adding an interaction to the interaction subset and determining in a recursive fashion if for the interaction subset, there is a subset among the set of interaction series meeting the conditions which also meet the conditions. Conditions may include a threshold average rating for the set of interaction series, and a threshold number of interaction series in which the interaction subset is found.
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公开(公告)号：US20210097634A1
公开(公告)日：2021-04-01
申请号：US16583303
申请日：2019-09-26
Applicant: NICE LTD.
Inventor： David Geffen , Yuval SHACHAF , Gennadi LEMBERSKY
Abstract: A system and method for selecting a training program from a plurality of training programs for a selected worker may include evaluating performance improvement of a plurality of workers who have taken training programs of the plurality of training programs, and associating a performance improvement grade to each of the workers for each of the training programs the worker has taken; selecting, in a worker database, workers that are similar to the selected worker; and selecting the training program for the selected worker based on the performance improvement grades associated with the similar workers for the plurality of training programs.
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