公开(公告)号：US20200065831A1

公开(公告)日：2020-02-27

申请号：US16106075

申请日：2018-08-21

Applicant: Nice Ltd.

Inventor： Yuval SHACHAF ,  Gennadi LEMBERSKY ,  Roy KLEIN

IPC: G06Q30/02 ,  G06Q30/00

Abstract: A method and system for analyzing interactions (for example between a person and an organization) may include for a number of series of interactions (which may be termed journeys), each interaction represented by a channel and a reason, iterating over the series of interactions by selecting initial information including an interaction subset including one or more interactions, and if there is a set of interaction series among the series of interactions meeting certain conditions, adding an interaction to the interaction subset and determining in a recursive fashion if for the interaction subset, there is a subset among the set of interaction series meeting the conditions which also meet the conditions. Conditions may include a threshold average rating for the set of interaction series, and a threshold number of interaction series in which the interaction subset is found.

公开(公告)号：US20220092616A1

公开(公告)日：2022-03-24

申请号：US17541856

申请日：2021-12-03

Applicant: Nice Ltd.

Inventor： Yuval SHACHAF ,  Gennadi LEMBERSKY ,  Roy KLEIN

IPC: G06Q30/02 ,  G06Q30/00 ,  H04M3/51 ,  G06Q10/06 ,  H04M3/523

Abstract: A method and system for analyzing interactions (for example between a person and an organization) may include for a number of series of interactions (which may be termed journeys), each interaction represented by a channel and a reason, iterating over the series of interactions by selecting initial information including an interaction subset including one or more interactions, and if there is a set of interaction series among the series of interactions meeting certain conditions, adding an interaction to the interaction subset and determining in a recursive fashion if for the interaction subset, there is a subset among the set of interaction series meeting the conditions which also meet the conditions. Conditions may include a threshold average rating for the set of interaction series, and a threshold number of interaction series in which the interaction subset is found.