公开(公告)号：US09515979B2

公开(公告)日：2016-12-06

申请号：US14329715

申请日：2014-07-11

Applicant: Open Text S.A.

Inventor： Brian Reistad ,  William D. Snapper ,  Andrew C. Payne ,  James Campbell

IPC: G06F15/16 ,  H04L12/58 ,  G06Q30/02

CPC classification number: H04L51/32 ,  G06F3/04847 ,  G06Q10/06316 ,  G06Q30/02 ,  G06Q30/0201 ,  G06Q30/0235 ,  G06Q30/0239 ,  G06Q30/0241 ,  G06Q30/0255 ,  G06Q30/0271 ,  H04L51/04 ,  H04L51/22

Abstract: Systems and methods for personalizing dialogs are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.

Abstract translation: 公开了个性化对话的系统和方法。 对话系统可以提供用户界面以允许第一用户指定第二用户参与自动化对话，特定响应选项以及用于响应的最大时间段。 对话系统可以向具有特定响应选项的第二用户发送消息。 对话系统可以基于事件的发生或与第二用户结合发生的事件的组合来分支对话。 在第一分支中，所述对话系统被配置为使用第二通信信道向所述第二用户发送第二通信，所述第二通信包含所述特定响应选项。 在第二分支中，对话系统被进一步配置为执行与对话相关联的第三指令。

公开(公告)号：US20140325388A1

公开(公告)日：2014-10-30

申请号：US14329715

申请日：2014-07-11

Applicant: Open Text S.A.

Inventor： Brian Reistad ,  William D. Snapper ,  Andrew C. Payne ,  James Campbell

IPC: H04L12/58 ,  G06Q30/02

CPC classification number: H04L51/32 ,  G06F3/04847 ,  G06Q10/06316 ,  G06Q30/02 ,  G06Q30/0201 ,  G06Q30/0235 ,  G06Q30/0239 ,  G06Q30/0241 ,  G06Q30/0255 ,  G06Q30/0271 ,  H04L51/04 ,  H04L51/22

Abstract: Systems and methods for personalizing dialogues are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.

Abstract translation: 公开了个性化对话的系统和方法。 对话系统可以提供用户界面以允许第一用户指定第二用户参与自动化对话，特定响应选项以及用于响应的最大时间段。 对话系统可以向具有特定响应选项的第二用户发送消息。 对话系统可以基于事件的发生或与第二用户结合发生的事件的组合来分支对话。 在第一分支中，所述对话系统被配置为使用第二通信信道向所述第二用户发送第二通信，所述第二通信包含所述特定响应选项。 在第二分支中，对话系统被进一步配置为执行与对话相关联的第三指令。