公开(公告)号：US20150142605A1

公开(公告)日：2015-05-21

申请号：US14369977

申请日：2012-12-28

Applicant: PHONETICA LAB S.R.L.

Inventor： Giuseppe Durante ,  Marco Durante ,  Raoul Trevisi

IPC: G06Q30/06 ,  H04N7/18 ,  G06Q20/18 ,  H04N7/14

CPC classification number: G06Q30/0623 ,  G06Q20/18 ,  G06Q30/0601 ,  G07C9/00103 ,  G07C9/00166 ,  G07F7/1008 ,  H04N7/141 ,  H04N7/18 ,  H04N21/25866 ,  H04N21/47815

Abstract: A system for remotizing a user service is provided. The system includes elements of audiovisual communication between a station of a user and a video assistance station belonging to an operator that is selected automatically—at the time of the service request by the user—from a plurality of operators. The elements are adapted to enable the acquisition of personal information of the user by the selected operator. A scanning device acquires an identification document of the user. A control system is configured to enable the user to use the service following the activation performed by the operator.

Abstract translation: 提供了一种用于远程用户服务的系统。 该系统包括用户站和属于操作员的视频通信的元件，所述视频辅助站在用户从服务请求时自动地从多个操作者自动选择。 这些元件适于使得所选择的操作者能够获取用户的个人信息。 扫描装置获取用户的识别文档。 控制系统被配置为使得用户能够在操作者执行激活之后使用该服务。

公开(公告)号：US20170178440A1

公开(公告)日：2017-06-22

申请号：US15381851

申请日：2016-12-16

Applicant: PHONETICA LAB S.R.L.

Inventor： Marco Durante ,  Giuseppe Durante ,  Raoul Trevisi

IPC: G07F11/54

CPC classification number: G07F11/54 ,  G06Q10/08 ,  G06Q30/0645 ,  G07F11/62 ,  G07F17/0042

Abstract: The present invention relates to a system for managing the pick-up and delivery of at least one handy object, for example a key of a vehicle, comprising: a storage provided with a plurality of cells and a panel frontally positioned with respect to the storage and provided with a door of access to at least one cell of the storage. The storage can be moved with respect to the panel in order to provide a first cell of the storage at said access door. The system also comprises means for recognizing the key and/or reading information on said key or on a key holder. The recognition means operate within said first cell and are arranged in proximity to the access door. The system also comprises a device for authenticating a user and a control unit connected to the storage, to the door, to the recognition means and to the authentication device. The control unit is configured for allowing the authentication of a user and, in case of positive outcome of the authentication, allowing the access to said first cell in order to pick up or deliver a key of a vehicle.

公开(公告)号：US09516265B2

公开(公告)日：2016-12-06

申请号：US14584856

申请日：2014-12-29

Applicant: PHONETICA LAB S.R.L.

Inventor： Marco Durante ,  Giuseppe Durante ,  Raoul Trevisi

IPC: H04N7/14 ,  H04M3/51 ,  H04M3/22 ,  H04M3/523 ,  H04M7/00

CPC classification number: H04N7/141 ,  H04M3/2218 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5231 ,  H04M7/006 ,  H04M2201/50

Abstract: A communication system particularly for managing voice, video and data services between the station of an operator and the station of a user, the system including at least one device controlled by the operator to receive telephone calls forwarded by a call routing center and at least one unit that is controlled by the user and provided with elements for entering and displaying information and generating telephone calls. The device further includes elements for disabling the audio component of a telephone call generated by the at least one unit and elements for establishing with the unit a video call associated with the telephone call.

Abstract translation: 一种通信系统，特别是用于管理运营商的站点和用户站之间的语音，视频和数据业务，所述系统包括由操作者控制的至少一个设备，以接收由呼叫路由中心转发的电话呼叫和至少一个 单元由用户控制并且提供用于输入和显示信息和产生电话呼叫的元件。 该设备还包括用于禁用由至少一个单元生成的电话呼叫的音频分量的元件以及用于与该单元建立与该电话呼叫相关联的视频呼叫的元件。