公开(公告)号：US09167243B2

公开(公告)日：2015-10-20

申请号：US13572423

申请日：2012-08-10

Applicant: Pamela Margit Tritt

Inventor： Pamela Margit Tritt

IPC: H04M1/64 ,  H04N17/00 ,  H04M11/08

CPC classification number: H04N17/004 ,  H04M11/08

Abstract: Described herein are techniques for allowing a customer support agent to remotely analyze a television receiver. A television receiver is communicatively coupled to a customer support center through a communication network. A customer support agent remotely accesses the television receiver and the television receiver transmits video content to the customer support center through the communication network. The video output is outputted to the customer support agent at the customer support center for analysis of the television receiver.

Abstract translation: 这里描述的是允许客户支持代理远程分析电视接收机的技术。 电视接收机通过通信网络通信地耦合到客户支持中心。 客户支持代理远程访问电视接收机，电视接收机通过通信网络向客户支持中心发送视频内容。 视频输出输出到客户支持中心的客户支持代理，以便分析电视接收机。

公开(公告)号：US20120311630A1

公开(公告)日：2012-12-06

申请号：US13572423

申请日：2012-08-10

Applicant: Pamela Margit Tritt

Inventor： Pamela Margit Tritt

IPC: H04N17/00 ,  H04N21/431 ,  H04N21/472

CPC classification number: H04N17/004 ,  H04M11/08

Abstract: Described herein are techniques for allowing a customer support agent to remotely analyze a television receiver. A television receiver is communicatively coupled to a customer support center through a communication network. A customer support agent remotely accesses the television receiver and the television receiver transmits video content to the customer support center through the communication network. The video output is outputted to the customer support agent at the customer support center for analysis of the television receiver.

Abstract translation: 这里描述的是允许客户支持代理远程分析电视接收机的技术。 电视接收机通过通信网络通信地耦合到客户支持中心。 客户支持代理远程访问电视接收机，电视接收机通过通信网络向客户支持中心发送视频内容。 视频输出输出到客户支持中心的客户支持代理，以便分析电视接收机。

公开(公告)号：US08245261B2

公开(公告)日：2012-08-14

申请号：US12612441

申请日：2009-11-04

Applicant: Pamela Margit Tritt

Inventor： Pamela Margit Tritt

IPC: H04N7/173 ,  H04M1/64 ,  H04N7/16

CPC classification number: H04N17/004 ,  H04M11/08

Abstract: Described herein are techniques for allowing a customer support agent to remotely analyze a television receiver. A television receiver is communicatively coupled to a customer support center through a communication network. A customer support agent remotely accesses the television receiver and the television receiver transmits video content to the customer support center through the communication network. The video output is outputted to the customer support agent at the customer support center for analysis of the television receiver.

Abstract translation: 这里描述的是允许客户支持代理远程分析电视接收机的技术。 电视接收机通过通信网络通信地耦合到客户支持中心。 客户支持代理远程访问电视接收机，电视接收机通过通信网络向客户支持中心发送视频内容。 视频输出输出到客户支持中心的客户支持代理，以便分析电视接收机。

公开(公告)号：US20110103562A1

公开(公告)日：2011-05-05

申请号：US12612441

申请日：2009-11-04

Applicant: Pamela Margit Tritt

Inventor： Pamela Margit Tritt

IPC: H04M11/00 ,  H04N5/445

CPC classification number: H04N17/004 ,  H04M11/08

Abstract: Described herein are techniques for allowing a customer support agent to remotely analyze a television receiver. A television receiver is communicatively coupled to a customer support center through a communication network. A customer support agent remotely accesses the television receiver and the television receiver transmits video content to the customer support center through the communication network. The video output is outputted to the customer support agent at the customer support center for analysis of the television receiver.

Abstract translation: 这里描述的是允许客户支持代理远程分析电视接收机的技术。 电视接收机通过通信网络通信地耦合到客户支持中心。 客户支持代理远程访问电视接收机，电视接收机通过通信网络向客户支持中心发送视频内容。 视频输出输出到客户支持中心的客户支持代理，以便分析电视接收机。