公开(公告)号：US08015501B2

公开(公告)日：2011-09-06

申请号：US10884004

申请日：2004-07-02

申请人： Peter Conrad ,  Theo Held ,  Michael Kuehn ,  Janaki P. Kumar ,  Dietrich Mayer-Ullmann ,  Deborah Rodgers

发明人： Peter Conrad ,  Theo Held ,  Michael Kuehn ,  Janaki P. Kumar ,  Dietrich Mayer-Ullmann ,  Deborah Rodgers

IPC分类号： G06F3/048

CPC分类号： G06F3/0481

摘要： One implementation provides a method for accessing a window previously viewed by a user in a graphical user interface (GUI) during an interaction with an individual. The method includes displaying to the user a first window in the GUI. The first window contains a collapsible/expandable menu. The menu contains an entry that refers to a window previously viewed by the user. Upon selection of the entry in the menu, the method further includes displaying to the user the corresponding window previously viewed by the user in the GUI. The corresponding window has a data-entry field that contains a latest version of information that is related to the interaction with the individual that was previously entered or modified by the user.

摘要翻译： 一个实现提供了一种在与个人交互期间访问用户在图形用户界面（GUI）中先前观看的窗口的方法。 该方法包括向用户显示GUI中的第一窗口。 第一个窗口包含可折叠/可扩展菜单。 菜单包含一个引用用户以前查看的窗口的条目。 在选择菜单中的条目时，该方法还包括向用户显示GUI中先前由用户查看的相应窗口。 相应的窗口具有数据输入字段，其中包含与先前由用户输入或修改的与个人的交互相关的最新版本的信息。

公开(公告)号：US07688966B2

公开(公告)日：2010-03-30

申请号：US10886162

申请日：2004-07-07

申请人： Janaki P. Kumar ,  Lewis W. B. Charnock ,  Vidya Chadaga ,  Johnnie Wilkenschildt ,  Joaquin Garcia Fink ,  Susanne Zeller ,  Vivek Bhanuprakash ,  Vyacheslav Gomov ,  Deborah Rodgers

发明人： Janaki P. Kumar ,  Lewis W. B. Charnock ,  Vidya Chadaga ,  Johnnie Wilkenschildt ,  Joaquin Garcia Fink ,  Susanne Zeller ,  Vivek Bhanuprakash ,  Vyacheslav Gomov ,  Deborah Rodgers

IPC分类号： H04M3/428

CPC分类号： H04M3/5183 ,  H04M2201/42

摘要： An improved user interface improves call center agent responsiveness by persistently (i.e., without interruption) displaying key information at fixed locations in an integrated user interface. The integrated user interface may be partitioned into physical areas on the agent's display screen. While some areas of the agent's display screen may rapidly change, at least one area in a reserved location may persistently display a collection of interaction-specific information that the call center agent can view at all times during a call/chat/email session. The user interface persistently displays each piece of key information at a reserved and unchanging physical location on the agent's screen.

摘要翻译： 改进的用户界面通过在集成用户界面中的固定位置处持续地（即，不中断）显示密钥信息来改善呼叫中心代理的响应性。 集成的用户界面可以被划分到代理的显示屏幕上的物理区域中。 虽然代理的显示屏幕的某些区域可能快速变化，但保留位置中的至少一个区域可以持续地显示呼叫中心代理可以在呼叫/聊天/电子邮件会话期间一直看到的交互特定信息的集合。 用户界面在代理屏幕上的保留和不变的物理位置上持续显示每条密钥信息。

公开(公告)号：US09710785B2

公开(公告)日：2017-07-18

申请号：US13273973

申请日：2011-10-14

申请人： Garrett F. Miller ,  Janaki P. Kumar ,  Jeremiah E. Stone ,  Michael A. Arent ,  Alys M. Longworth ,  Aaron Marcus ,  Jennifer A. Dumpert ,  Laurie Wigham ,  Rebecca L. Thomas

发明人： Garrett F. Miller ,  Janaki P. Kumar ,  Jeremiah E. Stone ,  Michael A. Arent ,  Alys M. Longworth ,  Aaron Marcus ,  Jennifer A. Dumpert ,  Laurie Wigham ,  Rebecca L. Thomas

IPC分类号： G06F15/16 ,  G06Q10/10

CPC分类号： G06Q10/10

摘要： A system and method for developing trust in an organization supported tracking system by ensuring that resources in a resource library are collected from trusted sources, and encouraging and tracking participation in organization supported activities designed to achieve a long term goal of the organization. Resources may be submitted by organization members and ranked according to multiple factors including the trustworthiness of the source, the relevance of the resource to the long term goal, or the response of the organization members to the resource. Participation may be encouraged through friendly competition, awards granted for participation, and publication of member accomplishments. Tracking may be facilitated by allowing members to create initiatives and actions related to the long term goal which members may follow and join and then tracking and verifying member participation in those initiatives and actions.

公开(公告)号：US07483869B2

公开(公告)日：2009-01-27

申请号：US10824106

申请日：2004-04-14

申请人： Janaki P. Kumar

发明人： Janaki P. Kumar

IPC分类号： G06F17/00 ,  G06N5/02

CPC分类号： G06F17/30637

摘要： One embodiment provides a computer-implemented method for creating a reusable template for use in a text-processing system. In this embodiment, the method includes using a graphical user interface (GUI) to display a representation of a condition of a user-defined rule that may be used to process textual information. The condition includes an attribute name, an operator, and an attribute value. Upon receipt of input from a user via the GUI, the method further includes creating a template that has a condition based upon the condition of the user-defined rule. The condition of the rule template includes the attribute name and the operator from the corresponding condition of the user-defined rule. The condition of the rule template also includes an attribute-value placeholder that is associated with the attribute value from the corresponding condition of the user-defined rule.

摘要翻译： 一个实施例提供了一种用于创建用于文本处理系统中的可重用模板的计算机实现的方法。 在该实施例中，该方法包括使用图形用户界面（GUI）来显示可用于处理文本信息的用户定义规则的条件的表示。 条件包括属性名称，操作符和属性值。 通过GUI从用户接收到输入时，该方法还包括创建具有基于用户定义规则的条件的条件的模板。 规则模板的条件包括用户定义规则的相应条件的属性名称和运算符。 规则模板的条件还包括与用户定义规则的相应条件与属性值相关联的属性值占位符。

公开(公告)号：US07788336B2

公开(公告)日：2010-08-31

申请号：US10880512

申请日：2004-07-01

申请人： Peter S. Ebert ,  Michael Heinrich ,  Ian J. Kimbell ,  Janaki P. Kumar ,  Steven Mann ,  Frederic E. Samson ,  Bernhard Schweizer ,  Zia Yusuf

发明人： Peter S. Ebert ,  Michael Heinrich ,  Ian J. Kimbell ,  Janaki P. Kumar ,  Steven Mann ,  Frederic E. Samson ,  Bernhard Schweizer ,  Zia Yusuf

IPC分类号： G06F15/16

CPC分类号： G06Q30/02

摘要： A feedback system for visual content is described that allows individual users to obtain feedback regarding selected visual content. A user of the system uploads any desired visual content, and associates the content with a feedback campaign having user-defined characteristics. The user also may associate feedback elements with the visual content, such as comments regarding the visual content or the type of feedback that is desired. The feedback system provides the visual content and feedback elements to selected other users, perhaps by sending a link to the other users via email. In this way, the receiving users may provide feedback regarding the visual content. In particular, the receiving users may generate a virtual note to be placed on a selected portion of the visual content, so as to provide comment specific to the selected portion. As a result, individual users are enabled to create and manage multiple feedback campaigns.

摘要翻译： 描述了用于视觉内容的反馈系统，其允许个别用户获得关于所选视觉内容的反馈。 系统的用户上传任何所需的视觉内容，并且将内容与具有用户定义特征的反馈活动相关联。 用户还可以将反馈元素与视觉内容相关联，例如关于视觉内容的意见或期望的反馈的类型。 反馈系统向选定的其他用户提供可视内容和反馈元素，可能通过电子邮件发送链接给其他用户。 以这种方式，接收用户可以提供关于视觉内容的反馈。 特别地，接收用户可以生成要放置在可视内容的所选部分上的虚拟音符，以便提供特定于所选部分的注释。 因此，个人用户可以创建和管理多个反馈广告系列。