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1.发明授权公开(公告)号：US08005700B2
公开(公告)日：2011-08-23
申请号：US10630392
申请日：2003-07-30
IPC分类号： G06Q99/00
CPC分类号： G06Q10/10 , G06F19/00 , G06Q10/063 , G06Q10/0635 , G06Q30/016 , G06Q40/08 , G06Q50/22 , G06Q50/24
摘要： A customer relationship management (CRM) system and method accessible via a network. The system comprises: a user interface that provides distributed access for customers and support providers to case information within the CRM system; a case management system for managing customer cases, wherein the case management system includes a system for assigning cases to different tiers within a support provider hierarchy; and a compliance tracking system that determines customer compliance and provides a compliance indicator on customer case management pages.
摘要翻译： 通过网络访问的客户关系管理（CRM）系统和方法。 该系统包括：为客户和支持提供者提供在CRM系统中的案例信息的分布式访问的用户界面; 用于管理客户案例的案件管理系统，其中所述案件管理系统包括用于将案例分配给支持提供者层级内的不同层级的系统; 以及合规跟踪系统，确定客户合规性，并在客户案例管理页面上提供合规性指标。
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2.发明授权Automatic measurement of audio presence and level by direct processing of an MPEG data stream 有权通过直接处理MPEG数据流自动测量音频存在和级别公开(公告)号：US08848928B1
公开(公告)日：2014-09-30
申请号：US13053019
申请日：2011-03-21
CPC分类号： G10L25/69 , G10L19/0204 , H03G3/3089
摘要： Automatic measurements are made of audio presence and level in an audio signal by direct processing of an MPEG data stream representing the audio signal, without reconstructing the audio signal. Sub-band data is extracted from the data stream, and the extracted sub-band data is dequantized and denormalized. An audio level for the dequantized and denormalized sub-band data is measured without reconstructing the audio signal. Channel characteristics are used in measuring the audio level of the sub-band data, wherein the channel characteristics are used to weight the measured levels. The measured levels are compared against at least one threshold to determine whether an alarm should be triggered.
摘要翻译： 通过直接处理表示音频信号的MPEG数据流，而不重建音频信号，自动测量音频信号中的音频存在和电平。 从数据流中提取子带数据，并且提取的子带数据被去量化和非规格化。 测量去量化和非归一化子带数据的音频电平，而不重建音频信号。 信道特性用于测量子带数据的音频电平，其中信道特性用于对所测量的电平进行加权。 将测量的水平与至少一个阈值进行比较，以确定是否应触发报警。
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3.发明申请SERVICE ACTIVATION OF SET-TOP BOX FUNCTIONALITY USING BROADCAST CONDITIONAL ACCESS SYSTEM 有权使用广播条件访问系统服务启动集顶盒功能公开(公告)号：US20090172722A1
公开(公告)日：2009-07-02
申请号：US12403057
申请日：2009-03-12
申请人： Raynold M. Kahn , Gregory J. Gagnon , Thomas H. James , Stephen P. Dulac , Jeffrey D. Carpenter , Robert G. Arsenault , Aspandyar M. Jijina
发明人： Raynold M. Kahn , Gregory J. Gagnon , Thomas H. James , Stephen P. Dulac , Jeffrey D. Carpenter , Robert G. Arsenault , Aspandyar M. Jijina
IPC分类号： H04N7/167
CPC分类号： H04N7/163 , H04N7/1675 , H04N21/23895 , H04N21/4181 , H04N21/4353 , H04N21/43853 , H04N21/4432 , H04N21/4623 , H04N21/6547
摘要： A method, apparatus, and article of manufacture provide the ability to activate functionality in a set-top box 500. A feature authorization message is received in a set-top box 500. The feature authorization message comprises one or more rules to be evaluated (wherein each of the rules comprises one or more tests for a status of one or more conditional access module 502 attributes), one or more event requirements for rule evaluation, and one or more features that are dependent by the rule evaluation result (wherein each of the one or more features represents a set of one or more abilities of hardware and/or software of the set-top box 500). When one or more of the event requirements have been met, the one or more rules are evaluated to obtain a result. The ability to use the one or more features are then set based on the result.
摘要翻译： 方法，装置和制品提供了激活机顶盒500中的功能的能力。在机顶盒500中接收到特征授权消息。特征授权消息包括要评估的一个或多个规则（ 其中每个规则包括对于一个或多个条件访问模块502属性的状态的一个或多个测试），用于规则评估的一个或多个事件要求以及依赖于规则评估结果的一个或多个特征（其中每个 一个或多个特征表示机顶盒500的硬件和/或软件的一个或多个能力的集合）。 当满足一个或多个事件要求时，评估一个或多个规则以获得结果。 然后根据结果设置使用一个或多个特征的能力。
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4.发明授权Automatic measurement of audio presence and level by direct processing of an MPEG data stream 有权通过直接处理MPEG数据流自动测量音频存在和级别公开(公告)号：US07912226B1
公开(公告)日：2011-03-22
申请号：US10660952
申请日：2003-09-12
CPC分类号： G10L25/69 , G10L19/0204 , H03G3/3089
摘要： Automatic measurements are made of audio presence and level in an audio signal by direct processing of an MPEG data stream representing the audio signal, without reconstructing the audio signal. Sub-band data is extracted from the data stream, and the extracted sub-band data is dequantized and denormalized. An audio level for the dequantized and denormalized sub-band data is measured without reconstructing the audio signal. Channel characteristics are used in measuring the audio level of the sub-band data, wherein the channel characteristics are used to weight the measured levels. The measured levels are compared against at least one threshold to determine whether an alarm should be triggered.
摘要翻译： 通过直接处理表示音频信号的MPEG数据流，而不重建音频信号，自动测量音频信号中的音频存在和电平。 从数据流中提取子带数据，并且提取的子带数据被去量化和非规格化。 测量去量化和非归一化子带数据的音频电平，而不重建音频信号。 信道特性用于测量子带数据的音频电平，其中信道特性用于对所测量的电平进行加权。 将测量的水平与至少一个阈值进行比较，以确定是否应触发报警。
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5.发明授权Service activation of set-top box functionality using broadcast conditional access system 有权使用广播条件访问系统对机顶盒功能进行服务激活公开(公告)号：US08079043B2
公开(公告)日：2011-12-13
申请号：US12403057
申请日：2009-03-12
申请人： Raynold M. Kahn , Gregory J. Gagnon , Thomas H. James , Stephen P. Dulac , Jeffrey D. Carpenter , Robert G. Arsenault , Aspandyar M. Jijina
发明人： Raynold M. Kahn , Gregory J. Gagnon , Thomas H. James , Stephen P. Dulac , Jeffrey D. Carpenter , Robert G. Arsenault , Aspandyar M. Jijina
CPC分类号： H04N7/163 , H04N7/1675 , H04N21/23895 , H04N21/4181 , H04N21/4353 , H04N21/43853 , H04N21/4432 , H04N21/4623 , H04N21/6547
摘要： A method, apparatus, and article of manufacture provide the ability to activate functionality in a set-top box 500. A feature authorization message is received in a set-top box 500. The feature authorization message comprises one or more rules to be evaluated (wherein each of the rules comprises one or more tests for a status of one or more conditional access module 502 attributes), one or more event requirements for rule evaluation, and one or more features that are dependent by the rule evaluation result (wherein each of the one or more features represents a set of one or more abilities of hardware and/or software of the set-top box 500). When one or more of the event requirements have been met, the one or more rules are evaluated to obtain a result. The ability to use the one or more features are then set based on the result.
摘要翻译： 方法，装置和制品提供了激活机顶盒500中的功能的能力。在机顶盒500中接收到特征授权消息。特征授权消息包括要评估的一个或多个规则（ 其中每个规则包括对于一个或多个条件访问模块502属性的状态的一个或多个测试），用于规则评估的一个或多个事件要求以及依赖于规则评估结果的一个或多个特征（其中每个 一个或多个特征表示机顶盒500的硬件和/或软件的一个或多个能力的集合）。 当满足一个或多个事件要求时，评估一个或多个规则以获得结果。 然后根据结果设置使用一个或多个特征的能力。
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6.发明授权Service activation of set-top box functionality using broadcast conditional access system 有权使用广播条件访问系统对机顶盒功能进行服务激活公开(公告)号：US07543317B2
公开(公告)日：2009-06-02
申请号：US10920498
申请日：2004-08-17
申请人： Raynold M. Kahn , Gregory J. Gagnon , Thomas H. James , Stephen P. Dulac , Jeffrey D. Carpenter , Robert G. Arsenault , Aspandyar M. Jijina
发明人： Raynold M. Kahn , Gregory J. Gagnon , Thomas H. James , Stephen P. Dulac , Jeffrey D. Carpenter , Robert G. Arsenault , Aspandyar M. Jijina
CPC分类号： H04N7/163 , H04N7/1675 , H04N21/23895 , H04N21/4181 , H04N21/4353 , H04N21/43853 , H04N21/4432 , H04N21/4623 , H04N21/6547
摘要： A method, apparatus, and article of manufacture provide the ability to activate functionality in a set-top box. A feature authorization message is received in a set-top box. The feature authorization message comprises one or more rules to be evaluated (wherein each of the rules comprises one or more tests for a status of one or more conditional access module attributes), one or more event requirements for rule evaluation, and one or more features that are dependent by the rule evaluation result (wherein each of the one or more features represents a set of one or more abilities of hardware and/or software of the set-top box). When one or more of the event requirements have been met, the one or more rules are evaluated to obtain a result. The ability to use the one or more features are then set based on the result.
摘要翻译： 方法，装置和制品提供了在机顶盒中激活功能的能力。 在机顶盒中接收到功能授权消息。 特征授权消息包括要评估的一个或多个规则（其中每个规则包括关于一个或多个条件访问模块属性的状态的一个或多个测试），用于规则评估的一个或多个事件要求以及一个或多个特征 这取决于规则评估结果（其中一个或多个特征中的每一个表示机顶盒的硬件和/或软件的一个或多个能力的集合）。 当满足一个或多个事件要求时，评估一个或多个规则以获得结果。 然后根据结果设置使用一个或多个特征的能力。
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