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1.发明授权Synchronizing problem resolution task status using awareness of current state and transaction history 有权使用当前状态和交易历史的意识来同步问题解决任务状态公开(公告)号：US09384080B2
公开(公告)日：2016-07-05
申请号：US12551737
申请日：2009-09-01
申请人： Radhika Bhatnagar , Barnaby L. Court , Michael P. Etgen , Anjan R. Kundavaram , Elizabeth A. Schreiber , David B. Styles
发明人： Radhika Bhatnagar , Barnaby L. Court , Michael P. Etgen , Anjan R. Kundavaram , Elizabeth A. Schreiber , David B. Styles
CPC分类号： G06F11/0793 , G06F11/0709
摘要： Systems, methods and articles of manufacture are disclosed for synchronizing a transaction profile with a resolution status of a problem experienced by an application. The problem may be detected for the application. A transaction profile may be retrieved for the detected problem. The transaction profile may include a sequence of transactions to be performed on the system to remedy the open problem. Transactions occurring on the system may be monitored, and an instance of the transaction profile may be updated accordingly to create a synchronized transaction profile.
摘要翻译： 公开了用于使交易简档与应用程序遇到的问题的分辨率状态同步的系统，方法和制品。 该应用程序可能会检测到问题。 可以为检测到的问题检索交易简档。 交易简档可以包括要在系统上执行的用于补救开放问题的事务序列。 可以监视在系统上发生的事务，并且可以相应地更新事务简档的实例以创建同步的事务简档。
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2.发明授权Interactive problem resolution presented within the context of major observable application behaviors 失效在主要可观察应用行为的上下文中呈现的交互式问题解决公开(公告)号：US07979747B2
公开(公告)日：2011-07-12
申请号：US12389670
申请日：2009-02-20
申请人： Radhika Bhatnagar , Barnaby L. Court , Michael P. Etgen , Anjan R. Kundavaram , Elizabeth A. Schreiber , David B. Styles
发明人： Radhika Bhatnagar , Barnaby L. Court , Michael P. Etgen , Anjan R. Kundavaram , Elizabeth A. Schreiber , David B. Styles
IPC分类号： G06F11/00
CPC分类号： G06F11/079 , G06F11/0706 , G06F11/0748 , G06F11/0793
摘要： A system, method, and article of manufacture are disclosed for monitoring and resolving problems detected in the application stack. The application stack may include multiple, interpedently application components which collectively provide a unified service. An interactive problem resolution program may monitor and assist users in troubleshooting an application stack installed on a separate computer system. Generally, when a problem in the application stack is detected, the IPR Program may alert users to the problem and provide information about the problem to guide users in taking steps to correct the problem.
摘要翻译： 公开了一种用于监视和解决在应用栈中检测到的问题的系统，方法和制品。 应用栈可以包括共同提供统一服务的多个中间应用组件。 交互式问题解决程序可以监视和辅助用户排除安装在单独计算机系统上的应用程序堆栈。 通常，当检测到应用程序堆栈中的问题时，IPR程序可能会提醒用户该问题，并提供有关问题的信息，以指导用户采取步骤纠正问题。
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3.发明授权Method for matching user descriptions of technical problem manifestations with system-level problem descriptions 有权将技术问题表现的用户描述与系统级问题描述进行匹配的方法公开(公告)号：US07493325B1
公开(公告)日：2009-02-17
申请号：US12120829
申请日：2008-05-15
申请人： Radhika Bhatnagar , Barnaby L. Court , Michael P. Etgen , Anjan Reddy Kundavaram , Elizabeth A. Schreiber , David B. Styles
发明人： Radhika Bhatnagar , Barnaby L. Court , Michael P. Etgen , Anjan Reddy Kundavaram , Elizabeth A. Schreiber , David B. Styles
IPC分类号： G06F17/30
CPC分类号： G06F17/3061 , Y10S707/99931 , Y10S707/99933 , Y10S707/99934 , Y10S707/99936 , Y10S707/99937 , Y10S707/99943
摘要： A computer implemented method of matching user descriptions of technical problem manifestations with system problem descriptions in which system-level symptoms for computer-related problems which map to problem descriptions and recommended fixes are broken into sub-phrases, and an index of association ratios between the system-level symptom sub-phrases and sub-phrases derived from text extracted from corpora related to computer problem symptoms is generated and prioritized. When user-entered text related to a computer-related problem is received, it is searched against the prioritized index, and matches are presented for the user in order of prioritization from which the user can select and run a recommended fix to which the selection is mapped.
摘要翻译： 将技术问题表现的用户描述与系统问题描述相匹配的计算机实现方法，其中映射到问题描述和推荐修正的计算机相关问题的系统级症状被分解成子短语，以及 生成从计算机问题症状相关语料库提取的文本派生的系统级症状子词和子短语，并将其排序。 当接收到与计算机相关的问题相关的用户输入的文本时，将针对优先级索引进行搜索，并且根据用户可以从中选择并运行所选择的推荐修订的优先顺序向用户呈现匹配。 映射
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公开(公告)号：US07315988B2
公开(公告)日：2008-01-01
申请号：US10770283
申请日：2004-02-02
申请人： Brian J. Cragun , Barnaby L. Court , Andrew L. Hanson , Timothy J. O'Keefe , Elizabeth A. Schreiber , David B. Styles , Brian O. Wood
发明人： Brian J. Cragun , Barnaby L. Court , Andrew L. Hanson , Timothy J. O'Keefe , Elizabeth A. Schreiber , David B. Styles , Brian O. Wood
CPC分类号： G06F17/212 , G06F8/38
摘要： A system and method is provided to map alternative short captions that are displayed in a constrained display environment instead of displaying standard captions. When designing a display panel, the designer identifies shorter captions to use in a constrained environment. Shorter captions are helpful in preventing text from wrapping or having to horizontally scroll to in order to read a longer caption. Varying levels of short captions are provided so that a standard size display displays the full caption, a somewhat smaller size display displays smaller captions, while an even smaller display displays even smaller captions. National language support is also provide to translate both full captions as well as the short version(s) of the captions.
摘要翻译： 提供了一种系统和方法来映射在受限显示环境中显示的替代短标题，而不是显示标准字幕。 设计显示面板时，设计师会在受限环境中识别要使用的较短字幕。 较短的字幕有助于防止文字包装或不必水平滚动以阅读更长的标题。 提供了不同级别的短标题，以便标准尺寸的显示器显示全部标题，稍小的尺寸显示器显示较小的字幕，而更小的显示器甚至显示更小的字幕。 还提供国家语言支持来翻译全部标题以及标题的简短版本。
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公开(公告)号：US07516414B2
公开(公告)日：2009-04-07
申请号：US10770284
申请日：2004-02-02
申请人： Brian J. Cragun , Barnaby L. Court , Andrew L. Hanson , Roland A. Merrick , Timothy J. O'Keefe , Elizabeth A. Schreiber , David B. Styles , Brian O. Wood
发明人： Brian J. Cragun , Barnaby L. Court , Andrew L. Hanson , Roland A. Merrick , Timothy J. O'Keefe , Elizabeth A. Schreiber , David B. Styles , Brian O. Wood
IPC分类号： G06K15/00
CPC分类号： G06F17/243 , G06F9/451
摘要： A system and method is provided to display a common display page on a variety of display devices using the item's tab order property to determine the display order. Controls that are displayed on a display device typically have a tab order. When a window that has controls is displayed, the cursor is typically placed at the control with the lowest (i.e., first) tab order. When the user presses the tab key, the cursor moves to the control corresponding to the next lowest tab order. This allows the designer to design a single window (or panel) that is displayed differently on constrained devices. However, even though the window is displayed differently, using tab order mapping maintains a consistent visible proximity between controls despite the type of display device being used by the user.
摘要翻译： 提供了一种系统和方法，用于使用项目的标签顺序属性来显示各种显示设备上的公共显示页面以确定显示顺序。 在显示设备上显示的控件通常具有制表顺序。 当显示具有控件的窗口时，通常将光标放置在具有最低（即第一）标签顺序的控件上。 当用户按Tab键时，光标移动到与下一个最低标签顺序对应的控件。 这允许设计者设计在受限设备上显示不同的单个窗口（或面板）。 然而，尽管窗口的显示方式不同，使用标签顺序映射仍然保持了控件之间一致的可见接近度，尽管用户正在使用显示设备的类型。
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公开(公告)号：US08166414B2
公开(公告)日：2012-04-24
申请号：US12109425
申请日：2008-04-25
申请人： Brian J. Cragun , Barnaby L. Court , Andrew L. Hanson , Roland A. Merrick , Timothy J. O'Keefe , Elizabeth A. Schreiber , David B. Styles , Brian O. Wood
发明人： Brian J. Cragun , Barnaby L. Court , Andrew L. Hanson , Roland A. Merrick , Timothy J. O'Keefe , Elizabeth A. Schreiber , David B. Styles , Brian O. Wood
IPC分类号： G06K15/00
CPC分类号： G06F17/243 , G06F9/451
摘要： An approach is provided to display a common display page on a variety of display devices using the item's tab order property to determine the display order. Controls that are displayed on a display device typically have a tab order. When a window that has controls is displayed, the cursor is typically placed at the control with the lowest (i.e., first) tab order. When the user presses the tab key, the cursor moves to the control corresponding to the next lowest tab order. This allows the designer to design a single window (or panel) that is displayed differently on constrained devices. However, even though the window is displayed differently, using tab order mapping maintains a consistent visible proximity between controls despite the type of display device being used by the user.
摘要翻译： 提供了一种方法来使用项目的标签顺序属性在各种显示设备上显示公共显示页面以确定显示顺序。 在显示设备上显示的控件通常具有制表顺序。 当显示具有控件的窗口时，通常将光标放置在具有最低（即第一）标签顺序的控件上。 当用户按Tab键时，光标移动到与下一个最低标签顺序对应的控件。 这允许设计者设计在受限设备上显示不同的单个窗口（或面板）。 然而，尽管窗口的显示方式不同，但使用标签顺序映射仍然保持了控件之间一致的可见接近度，尽管用户正在使用显示设备的类型。
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公开(公告)号：US20080201646A1
公开(公告)日：2008-08-21
申请号：US12109425
申请日：2008-04-25
申请人： Brian J. Cragun , Barnaby L. Court , Andrew L. Hanson , Roland A. Merrick , Timothy J. O'Keefe , Elizabeth A. Schreiber , David B. Styles , Brian O. Wood
发明人： Brian J. Cragun , Barnaby L. Court , Andrew L. Hanson , Roland A. Merrick , Timothy J. O'Keefe , Elizabeth A. Schreiber , David B. Styles , Brian O. Wood
IPC分类号： G06F3/00
CPC分类号： G06F17/243 , G06F9/451
摘要： An approach is provided to display a common display page on a variety of display devices using the item's tab order property to determine the display order. Controls that are displayed on a display device typically have a tab order. When a window that has controls is displayed, the cursor is typically placed at the control with the lowest (i.e., first) tab order. When the user presses the tab key, the cursor moves to the control corresponding to the next lowest tab order. This allows the designer to design a single window (or panel) that is displayed differently on constrained devices. However, even though the window is displayed differently, using tab order mapping maintains a consistent visible proximity between controls despite the type of display device being used by the user.
摘要翻译： 提供了一种方法来使用项目的标签顺序属性在各种显示设备上显示公共显示页面以确定显示顺序。 在显示设备上显示的控件通常具有制表顺序。 当显示具有控件的窗口时，通常将光标放置在具有最低（即第一）标签顺序的控件上。 当用户按Tab键时，光标移动到与下一个最低标签顺序对应的控件。 这允许设计者设计在受限设备上显示不同的单个窗口（或面板）。 然而，尽管窗口的显示方式不同，但使用标签顺序映射仍然保持了控件之间一致的可见接近度，尽管用户正在使用显示设备的类型。
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公开(公告)号：US07844909B2
公开(公告)日：2010-11-30
申请号：US10041183
申请日：2002-01-03
CPC分类号： G06F17/30887 , G06F9/451
摘要： A method of rendering a button in a hypermedia content browser. The method can include decoding a network address received from the content browser to determine encoded characteristics for a button. Once the encoded characteristics for the button have been determined, a button can be dynamically formed based upon the determined characteristics. Once formed, the button can be forwarded to the content browser and the content browser can render the dynamically formed button. The decoding step can include the step of parsing an HTTP request to identify a plurality of parameters which specify display characteristics for the button.
摘要翻译： 在超媒体内容浏览器中渲染按钮的方法。 该方法可以包括对从内容浏览器接收的网络地址进行解码，以确定按钮的编码特性。 一旦确定了按钮的编码特征，就可以基于所确定的特征动态地形成按钮。 一旦形成，该按钮可被转发到内容浏览器，并且内容浏览器可以呈现动态形成的按钮。 解码步骤可以包括解析HTTP请求以识别指定按钮的显示特性的多个参数的步骤。
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公开(公告)号：US07216303B2
公开(公告)日：2007-05-08
申请号：US10041136
申请日：2002-01-03
CPC分类号： G06F17/245 , G06F3/0482 , G06F17/2247
摘要： A network distributable emulated menu. The menu can include one or more composite images, each image including menu text and a graphical icon, the icon denoting a selectable menu; one or more selectable form-based input elements, each element encapsulating one of the composite images; and a graphical image of a menu structure, the graphical image including at least one form-based input element encapsulating a reference to a composite image of menu text and a graphical icon, the icon denoting at least one of a menu action and a selectable menu. Additionally, the emulated menu can include one or more table cells, each cell containing one of the selectable form-based input elements. Finally, the menu structure can include at least one of a textual menu action, a graphically selectable menu action, and a nested menu structure.
摘要翻译： 网络可分发仿真菜单。 菜单可以包括一个或多个合成图像，每个图像包括菜单文本和图形图标，该图标表示可选择的菜单; 一个或多个可选择的基于表单的输入元素，每个元素封装所述合成图像之一; 以及菜单结构的图形图像，所述图形图像包括封装对菜单文本的合成图像的引用的至少一个基于表单的输入元素和图形图标，所述图标表示菜单动作和可选菜单中的至少一个 。 另外，仿真菜单可以包括一个或多个表格单元，每个单元格包含可选择的基于表单的输入元素之一。 最后，菜单结构可以包括文本菜单动作，图形可选菜单动作和嵌套菜单结构中的至少一个。
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公开(公告)号：US06917969B2
公开(公告)日：2005-07-12
申请号：US10041177
申请日：2002-01-03
CPC分类号： G06F17/2264
摘要： A variable content rendering system. The system can include one or more programmatic beans configured to render content in particular ones of the presentation environments; a mapping of selected attributes of a markup language to corresponding ones of the configured beans; and, a servlet configured to receive requests for content from individual content browsers in associated presentation environments. Importantly, the servlet can be further configured to retrieve the requested content, to identify individual markup language attributes in the retrieved content, and, based on the mapping, to select individual ones of the programmatic beans to format the retrieved content for presentation in the associated presentation environments.
摘要翻译： 可变内容呈现系统。 该系统可以包括被配置为在特定的呈现环境中呈现内容的一个或多个编程bean; 将所选择的标记语言的属性映射到相应的配置的bean; 以及被配置为从相关呈现环境中的各个内容浏览器接收对内容的请求的servlet。 重要的是，可以进一步配置servlet以检索所请求的内容，以识别所检索的内容中的各个标记语言属性，并且基于该映射来选择编程的bean中的单个标记语言属性以格式化所检索的内容以呈现在相关联的 演示环境。
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