公开(公告)号：US20190124196A1

公开(公告)日：2019-04-25

申请号：US16223337

申请日：2018-12-18

Applicant: RingCentral Inc.

Inventor： Vlad E. VENDROW

IPC: H04M1/725 ,  H04W68/00 ,  H04M3/02 ,  H04M3/56 ,  H04M7/00 ,  H04W4/08 ,  H04L29/06

CPC classification number: H04M1/72552 ,  H04L65/403 ,  H04M1/72583 ,  H04M3/02 ,  H04M3/563 ,  H04M3/564 ,  H04M7/0027 ,  H04M7/0057 ,  H04M2201/38 ,  H04M2203/2038 ,  H04M2203/2088 ,  H04M2250/62 ,  H04W4/08

Abstract: A computer-implemented method for managing calls in a collaboration environment is provided. The method includes receiving, by a processor, a call into a collaboration session of the collaboration environment. The method also includes identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users. The method further includes providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.