公开(公告)号：US12124862B2

公开(公告)日：2024-10-22

申请号：US17838908

申请日：2022-06-13

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amber Wyatt ,  Hannah Matlock ,  Manuela Holt ,  Joe Peebles ,  Donald Joseph Yuhas ,  Ginny Maxson ,  Benjamin Shienvold ,  Whitney Street ,  Kathleen Haeker ,  Melissa Campbell ,  Damon Webb ,  Jason Beckman ,  Joshua Robert Brown ,  Ana Milicevic

IPC: G06F9/451 ,  G06F3/0482 ,  G06F16/23 ,  G10L15/26 ,  H04L65/1069

CPC classification number: G06F9/451 ,  G06F3/0482 ,  G06F16/2365 ,  G10L15/26 ,  H04L65/1069

Abstract: Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.

公开(公告)号：US11928737B1

公开(公告)日：2024-03-12

申请号：US16420693

申请日：2019-05-23

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Mercy Behrens ,  Jason Beckman ,  Donald Joseph Yuhas

IPC: G06Q40/08 ,  G06F40/30 ,  G06N20/00 ,  G06Q10/10

CPC classification number: G06Q40/08 ,  G06F40/30 ,  G06N20/00 ,  G06Q10/10

Abstract: Example methods, apparatus, and articles of manufacture to process insurance claims using artificial intelligence are disclosed herein. An example computer-implemented method, executed by a processor, to process an insurance claim using artificial intelligence includes interacting, with the processor, electronically with at least one of an insured person, a representative of the insured person, or a representative of an insured entity to obtain information related to an insurance claim, processing, with the processor, the information with a machine learning engine to identify an action to be taken for the insurance, and performing, with the processor, the action using a backend processing module that is also used by a person to process an insurance claim.

公开(公告)号：US20250045075A1

公开(公告)日：2025-02-06

申请号：US18921826

申请日：2024-10-21

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amber Wyatt ,  Hannah Matlock ,  Manuela Holt ,  Joe Peebles ,  Donald Joseph Yuhas ,  Ginny Maxson ,  Benjamin Shienvold ,  Whitney Street ,  Kathleen Haeker ,  Melissa Campbell ,  Damon Webb ,  Jason Beckman ,  Joshua Robert Brown ,  Ana Williams

IPC: G06F9/451 ,  G06F3/0482 ,  G06F16/23 ,  G10L15/26 ,  H04L65/1069

Abstract: Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.

公开(公告)号：US20220398110A1

公开(公告)日：2022-12-15

申请号：US17838908

申请日：2022-06-13

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amber Wyatt ,  Hannah Matlock ,  Manuela Holt ,  Joe Peebles ,  Donald Joseph Yuhas ,  Ginny Maxson ,  Benjamin Shienvold ,  Whitney Street ,  Kathleen Haeker ,  Melissa Campbell ,  Damon Webb ,  Jason Beckman ,  Joshua Robert Brown ,  Ana Milicevic

IPC: G06F9/451 ,  H04L65/1069 ,  G06F3/0482 ,  G10L15/26 ,  G06F16/23

Abstract: Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.

公开(公告)号：US20230316412A1

公开(公告)日：2023-10-05

申请号：US18205260

申请日：2023-06-02

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Mercy Behrens ,  Donald Joseph Yuhas ,  Jason Beckman

IPC: G06Q40/08 ,  H04L67/10 ,  G06N20/00 ,  G06F40/205

CPC classification number: G06Q40/08 ,  H04L67/10 ,  G06N20/00 ,  G06F40/205

Abstract: Example methods, apparatus and articles of manufacture to process insurance claims using cloud computing are disclosed herein. An example system to process an insurance claim using cloud computing includes an assistance resource of a cloud computing platform configured to interact electronically with at least one of an insured person, a representative of the insured person, or a representative of an insured entity to obtain information related to an insurance claim, an artificial intelligence resource of the cloud computing platform configured to process the information to identify an action to be taken for the insurance claim, and a backend system configured to perform the action, the backend processing module also useable by a person to manually process the insurance claim.

公开(公告)号：US11669907B1

公开(公告)日：2023-06-06

申请号：US16455533

申请日：2019-06-27

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Mercy Behrens ,  Donald Joseph Yuhas ,  Jason Beckman

IPC: G06Q40/08 ,  G06N20/00 ,  H04L67/10 ,  G06F40/205

CPC classification number: G06Q40/08 ,  G06F40/205 ,  G06N20/00 ,  H04L67/10

Abstract: Example methods, apparatus and articles of manufacture to process insurance claims using cloud computing are disclosed herein. An example system to process an insurance claim using cloud computing includes an assistance resource of a cloud computing platform configured to interact electronically with at least one of an insured person, a representative of the insured person, or a representative of an insured entity to obtain information related to an insurance claim, an artificial intelligence resource of the cloud computing platform configured to process the information to identify an action to be taken for the insurance claim, and a backend system configured to perform the action, the backend processing module also useable by a person to manually process the insurance claim.