公开(公告)号：US20240412145A1

公开(公告)日：2024-12-12

申请号：US18377148

申请日：2023-10-05

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Ross Wheeler ,  Jose Ivan Gutierrez ,  Lauren Mitchell ,  Anthony Welcome ,  Steve Amancha

IPC: G06Q10/0639 ,  G06F40/30 ,  G06Q10/0631

Abstract: Apparatuses, systems, and methods are provided for training employees are provided. The method comprises: (1) receiving, by one or more processors from a user device associated with an employee, an answer associated with a question; (2) generating, by the one or more processors via a chatbot, values associated with one or more metrics of the answer; and/or (3) performing, by the one or more processors, at least one of the following: (i) determining a skill level of the employee based upon the values associated with the one or more metrics of the answer; (ii) presenting, to the employee via the user device, a second question based upon the values associated with the one or more metrics of the answer; and/or (iii) presenting, to the employee via the user device, an explanation based upon the values associated with the one or more metrics of the answer.

公开(公告)号：US20240394593A1

公开(公告)日：2024-11-28

申请号：US18454731

申请日：2023-08-23

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Jose Ivan Gutierrez ,  Lauren Mitchell ,  Ross Wheeler ,  Steve Amancha ,  Anthony Welcome

IPC: G06N20/00

Abstract: Systems and methods disclosed herein relate to fine-tuning machine learning (ML) chatbots for an enterprise. The systems and methods may use ML chatbots and/or generative ML to provide information to a user based upon the user's interaction at a portal of an enterprise. The systems and methods may fine-tune a base ML model, and use the fine-tuned ML model for the ML chatbot. The user's interactions may be classified as a type of user activity. A fine-tuned ML model may be loaded as the ML chatbot based upon the type of user activity.

公开(公告)号：US20240394503A1

公开(公告)日：2024-11-28

申请号：US18454724

申请日：2023-08-23

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Jose Ivan Gutierrez ,  Lauren Mitchell ,  Ross Wheeler ,  Steve Amancha ,  Anthony Welcome ,  Olivia Nauman

IPC: G06N3/006 ,  G06N5/022

Abstract: Systems and methods disclosed herein relate to fine-tuning machine learning (ML) chatbots for an enterprise. The systems and methods may use ML chatbots and/or generative ML to provide information to a user in a manner emulating the traits of a person. The systems and methods may fine-tune a base ML model, and use the fine-tuned ML model for the ML chatbot. The user may indicate a person associated with the fine-tuned ML model, and the fine-tuned ML model associated with the person may be loaded for the ML chatbot.

公开(公告)号：US20240428259A1

公开(公告)日：2024-12-26

申请号：US18506422

申请日：2023-11-10

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Ross Wheeler ,  Lauren Mitchell ,  Jose Ivan Gutierrez ,  Anthony Welcome ,  Steve Amancha

IPC: G06Q30/015 ,  G06F40/40

Abstract: Apparatuses, systems and methods are disclosed for providing customer-specific information. The method comprises: (1) receiving, by one or more processors from a user device, a first prompt associated with a customer; (2) creating, by the one or more processors, a vector associated with the first prompt; (3) comparing, by the one or more processors, the vector associated with the first prompt with vectors associated with a plurality of documents associated with the customer to identify one or more candidate documents from the plurality of documents; (4) creating, by the one or more processors, a second prompt based upon the first prompt and the one or more candidate documents; (5) inputting, by the one or more processors, the second prompt into a chatbot to obtain a response to the second prompt; and/or (6) presenting, by the one or more processors, the response via the user device.

公开(公告)号：US20240412313A1

公开(公告)日：2024-12-12

申请号：US18377173

申请日：2023-10-05

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Ross Wheeler ,  Jose Ivan Gutierrez ,  Lauren Mitchell ,  Anthony Welcome ,  Steve Amancha

IPC: G06Q50/20 ,  G06N3/006 ,  G06N5/022

Abstract: Apparatuses, systems, and methods are provided for career development are provided. The method comprises: (1) receiving, by one or more processors from a user device, an information element associated with a user; (2) generating, by the one or more processors via a chatbot, career development suggestions based upon the information element associated with the user; and/or (3) presenting, by the one or more processors to the user via the user device, the career development suggestions. The chatbot may implement a trained model.