公开(公告)号：US11914463B2

公开(公告)日：2024-02-27

申请号：US17465483

申请日：2021-09-02

申请人： Salesforce, Inc.

发明人： Federico Ariel Piagentini ,  Santiago Vacas ,  Tomás Christian Fox ,  Ashley Carrington Simons

IPC分类号： G06F11/00 ,  G06F11/07 ,  G06N5/02 ,  G06F11/32 ,  H04L41/5074 ,  G06F11/22 ,  H04L41/5061

CPC分类号： G06F11/0784 ,  G06F11/0769 ,  G06F11/0787 ,  G06F11/2252 ,  G06F11/321 ,  G06F11/327 ,  G06N5/02 ,  H04L41/5074 ,  H04L41/5061

摘要： A method of an automatic support service that includes receiving a request for additional assistance for an error from a user interface, retrieving error information from a logging system for the error, generating an error information collection interface, in response to the request, populating the error information collection interface with the error information from the logging system, sending the error information collection interface to be displayed to the user by the user interface, and receiving additional error information from the user via the error information collection interface.

公开(公告)号：US11720424B2

公开(公告)日：2023-08-08

申请号：US17200425

申请日：2021-03-12

申请人： Salesforce, inc.

发明人： Federico Ariel Piagentini ,  Guillermo Sebastian Fernandes ,  Pablo Gerardo Kraan Brun ,  Rodrigo Ezequiel Merino

IPC分类号： G06F9/54 ,  G06F8/60 ,  G06F21/16 ,  G06F9/451

CPC分类号： G06F9/546 ,  G06F8/60 ,  G06F9/451 ,  G06F21/16 ,  G06F2221/0737

摘要： Methods, systems, and devices supporting data processing are described. In some systems, a user device may leverage a single flow execution (SFE) service for an application including a flow. A connector may retrieve one or more messages using a polling source, and a processing component may process a single message of the retrieved messages (e.g., to avoid processing complexity and error propagation associated with batch or periodic polling). The processing component may disable the connector upon retrieving at least one message and may execute the flow for the deployed application on the single message of the retrieved message, for example, based on an indication to run the SFE. Upon completion of executing the flow on the message, the processing component may store, at a collector, information related to the flow execution and may undeploy the application from a runtime engine instance based on completing the SFE for the application.