公开(公告)号：US11818091B2

公开(公告)日：2023-11-14

申请号：US16875933

申请日：2020-05-15

Applicant: Salesforce, Inc.

Inventor： Adam Oliner ,  Renaud Bourassa-Denis ,  Zhifeng Deng ,  Leigh Ann Johnson ,  Alexander Nicholas Johnson ,  Aaron Maurer

IPC: G06F15/16 ,  H04L51/56 ,  G06F16/9535 ,  G06F16/9538

CPC classification number: H04L51/56 ,  G06F16/9535 ,  G06F16/9538

Abstract: Discovery of communication platform features or exposure of such features to the user may include generating embeddings for a variety of types of communication platform content and communications. These embeddings may be used to characterize and compare various communication platform features and ultimately expose these features to a user when the user may not have otherwise encountered them. The embeddings may additionally or alternatively be used to determine a degree of alignment.

公开(公告)号：US11711404B2

公开(公告)日：2023-07-25

申请号：US17086310

申请日：2020-10-30

Applicant: Salesforce, Inc.

Inventor： Aaron Mauer ,  Alexander Nicholas Johnson ,  Adam Oliner ,  Zhifeng Deng

IPC: G06F15/16 ,  H04L65/1093 ,  G06N20/20 ,  H04L51/04 ,  H04L67/306 ,  G06N3/045 ,  G06N5/022 ,  H04L51/216 ,  H04L12/18

CPC classification number: H04L65/1093 ,  G06N3/045 ,  G06N5/022 ,  G06N20/20 ,  H04L12/1818 ,  H04L51/04 ,  H04L51/216 ,  H04L67/306

Abstract: A communication platform may comprise different systems for helping a user discover features of the platform. However, the systems may generate different results. An application programming interface (API) may receive such outputs and may be configured to select between the outputs based on detecting a state at a user's computing device and/or using a machine-learned model to weight the outputs and/or probabilities associated therewith using a target metric. The API may then rank the outputs and select from among them based at least in part on the target metric.

公开(公告)号：US11637714B2

公开(公告)日：2023-04-25

申请号：US17086287

申请日：2020-10-30

Applicant: Salesforce, Inc.

Inventor： Aaron Mauer ,  Zhifeng Deng ,  Adam Oliner

IPC: G06F15/16 ,  H04L12/18 ,  H04L51/04 ,  H04L51/216

Abstract: Discovery of communication platform features or exposure of such features to the user may include generating embeddings for a variety of types of communication platform content and communications. These embeddings may be used to characterize and compare various communication platform features and ultimately expose these features to a user when the user may not have otherwise encountered them. The embeddings may additionally or alternatively be used to determine a degree of alignment.