公开(公告)号：US20230099916A1

公开(公告)日：2023-03-30

申请号：US17934932

申请日：2022-09-23

Applicant: Salesforce, inc.

Inventor： Paymon Teyer ,  Alok K. Patel ,  Arjun Kumar Bachuwar ,  Suraj Varma ,  Jackson Zee Herrick ,  Karishma Kishore Lalwani

IPC: G06F11/14 ,  G06F11/30 ,  G06F11/34

Abstract: Methods, systems, apparatuses, and computer program products are described. A system, such as a multi-tenant database system, may store tenant-specific observability data for multiple tenants of the system. The system may detect an inefficiency related to a performance metric for a tenant of the multiple tenants based on a subset of the data associated with the tenant and corresponding to a threshold time window. In some examples, the system may analyze the subset of the data for the threshold time window to determine an insight indicating a cause of the inefficiency. The system may determine a suggested action for the tenant based on the insight indicating the cause of the inefficiency, and the system may send, for display at a user interface of a user device, an indication of the insight and the suggested action, the user device operated by a user associated with the tenant.

公开(公告)号：US12038816B2

公开(公告)日：2024-07-16

申请号：US17934932

申请日：2022-09-23

Applicant: Salesforce, inc.

Inventor： Paymon Teyer ,  Alok K. Patel ,  Arjun Kumar Bachuwar ,  Suraj Varma ,  Jackson Zee Herrick ,  Karishma Kishore Lalwani

IPC: G06F11/00 ,  G06F11/07 ,  G06F11/14 ,  G06F11/30 ,  G06F11/34

CPC classification number: G06F11/1484 ,  G06F11/0754 ,  G06F11/0769 ,  G06F11/079 ,  G06F11/0793 ,  G06F11/3086 ,  G06F11/3419 ,  G06F11/0709

Abstract: Methods, systems, apparatuses, and computer program products are described. A system, such as a multi-tenant database system, may store tenant-specific observability data for multiple tenants of the system. The system may detect an inefficiency related to a performance metric for a tenant of the multiple tenants based on a subset of the data associated with the tenant and corresponding to a threshold time window. In some examples, the system may analyze the subset of the data for the threshold time window to determine an insight indicating a cause of the inefficiency. The system may determine a suggested action for the tenant based on the insight indicating the cause of the inefficiency, and the system may send, for display at a user interface of a user device, an indication of the insight and the suggested action, the user device operated by a user associated with the tenant.