公开(公告)号：US20230092948A1

公开(公告)日：2023-03-23

申请号：US17821429

申请日：2022-08-22

Applicant: Salesforce, inc.

Inventor： Vivek Viswanathan ,  Amol Suresh Hardikar ,  Karishma Kishore Lalwani ,  Alok K. Patel ,  Jackson Zee Herrick ,  Paymon Teyer

IPC: G06F16/9538

Abstract: Methods, systems, apparatuses, and computer program products are described. A database system may store data logs tracking performance data for multiple tenants of the database system. The database system may receive, via a user interface of a user device, a user input indicating a request to perform an analysis of performance data associated with one of the multiple tenants. The request may indicate a time period and a performance metric for the analysis. The database system may execute a query based on the analysis. The query may execute on a subset of the data logs associated with the tenant and the performance metric. The system may analyze a result of the query to determine one or more entities that affected the performance metric during the time period. The system may transmit an indication of the one or more entities for display at the user interface.

公开(公告)号：US12038816B2

公开(公告)日：2024-07-16

申请号：US17934932

申请日：2022-09-23

Applicant: Salesforce, inc.

Inventor： Paymon Teyer ,  Alok K. Patel ,  Arjun Kumar Bachuwar ,  Suraj Varma ,  Jackson Zee Herrick ,  Karishma Kishore Lalwani

IPC: G06F11/00 ,  G06F11/07 ,  G06F11/14 ,  G06F11/30 ,  G06F11/34

CPC classification number: G06F11/1484 ,  G06F11/0754 ,  G06F11/0769 ,  G06F11/079 ,  G06F11/0793 ,  G06F11/3086 ,  G06F11/3419 ,  G06F11/0709

Abstract: Methods, systems, apparatuses, and computer program products are described. A system, such as a multi-tenant database system, may store tenant-specific observability data for multiple tenants of the system. The system may detect an inefficiency related to a performance metric for a tenant of the multiple tenants based on a subset of the data associated with the tenant and corresponding to a threshold time window. In some examples, the system may analyze the subset of the data for the threshold time window to determine an insight indicating a cause of the inefficiency. The system may determine a suggested action for the tenant based on the insight indicating the cause of the inefficiency, and the system may send, for display at a user interface of a user device, an indication of the insight and the suggested action, the user device operated by a user associated with the tenant.

公开(公告)号：US11995140B2

公开(公告)日：2024-05-28

申请号：US17821429

申请日：2022-08-22

Applicant: Salesforce, inc.

Inventor： Vivek Viswanathan ,  Amol Suresh Hardikar ,  Karishma Kishore Lalwani ,  Alok K Patel ,  Jackson Zee Herrick ,  Paymon Teyer

IPC: G06F16/9538 ,  G06F11/07 ,  G06F11/32 ,  G06F11/34 ,  G06Q10/10

CPC classification number: G06F16/9538 ,  G06F11/079 ,  G06F11/323 ,  G06F11/3409 ,  G06Q10/10 ,  G06F2201/80 ,  G06F2201/835

Abstract: Methods, systems, apparatuses, and computer program products are described. A database system may store data logs tracking performance data for multiple tenants of the database system. The database system may receive, via a user interface of a user device, a user input indicating a request to perform an analysis of performance data associated with one of the multiple tenants. The request may indicate a time period and a performance metric for the analysis. The database system may execute a query based on the analysis. The query may execute on a subset of the data logs associated with the tenant and the performance metric. The system may analyze a result of the query to determine one or more entities that affected the performance metric during the time period. The system may transmit an indication of the one or more entities for display at the user interface.

公开(公告)号：US20230099916A1

公开(公告)日：2023-03-30

申请号：US17934932

申请日：2022-09-23

Applicant: Salesforce, inc.

Inventor： Paymon Teyer ,  Alok K. Patel ,  Arjun Kumar Bachuwar ,  Suraj Varma ,  Jackson Zee Herrick ,  Karishma Kishore Lalwani

IPC: G06F11/14 ,  G06F11/30 ,  G06F11/34

Abstract: Methods, systems, apparatuses, and computer program products are described. A system, such as a multi-tenant database system, may store tenant-specific observability data for multiple tenants of the system. The system may detect an inefficiency related to a performance metric for a tenant of the multiple tenants based on a subset of the data associated with the tenant and corresponding to a threshold time window. In some examples, the system may analyze the subset of the data for the threshold time window to determine an insight indicating a cause of the inefficiency. The system may determine a suggested action for the tenant based on the insight indicating the cause of the inefficiency, and the system may send, for display at a user interface of a user device, an indication of the insight and the suggested action, the user device operated by a user associated with the tenant.