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公开(公告)号：US4975941A
公开(公告)日：1990-12-04
申请号：US99388
申请日：1987-09-21
CPC分类号： H04M3/42314 , H04M3/527 , H04Q3/625
摘要： Disclosed is an intercept system for integrating the personalized services of switchboard attendants associated with on-premises PBX switching systems with the capabilities of the intercept system for allowing calling parties the opportunity to complete their own calls to the on-premises switching systems when the telephone extension numbers of the called parties are known to the calling parties. Depending on the mode of system operation selected, the intercept system either presents all incoming calls directly to the switchbard attendants, or intercepts all incoming calls and presents the caller the opportunity to complete the call, or a combination in which incoming calls are first offered to the switchboard attendants for assistance and then after a time wherein attendant assistance is not gained, the call is intercepted and the caller is given an opportunity to complete the call. When a call is intercepted a bidirectional communication path is established between the caller and the intercept system, wherein a digital announcement circuit transmits an instructional message to the caller soliciting the dialing of the desired on-premises switching system telephone extension number, and a DTMF receiver collects the dialed extension number digits. The digits are then outpulsed to the on-premises switching system and the call to the desired party is completed without the intervention of a switchboard attendant.
摘要翻译： 公开了一种拦截系统，用于将与本地PBX交换系统相关联的交换机服务员的个性化服务与拦截系统的能力集成，以允许呼叫方在电话分机上允许完成对本地交换系统的呼叫 被叫方的数量是主叫方知道的。 根据所选择的系统操作模式，拦截系统将所有来电直接提供给交换机服务器，或截取所有来电，并向呼叫者提供完成呼叫的机会，或者首先提供来电的组合 交换机服务人员进行协助，然后在没有获得助理协助的时间之后，呼叫被拦截，呼叫者有机会完成呼叫。 当呼叫被拦截时，在呼叫者和拦截系统之间建立双向通信路径，其中数字通知电路向呼叫者发送指令消息，该呼叫者请求拨打所需的本地交换系统电话分机号码，以及DTMF接收机 收集拨打的分机号码数字。 这些数字然后被外部切换到本地交换系统，并且在没有交换机话务员干预的情况下完成对所需方的呼叫。
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公开(公告)号：US6044140A
公开(公告)日：2000-03-28
申请号：US923223
申请日：1997-09-04
CPC分类号： H04M3/42314 , H04M3/527 , H04Q3/625
摘要： Disclosed is an intercept system for integrating the personalized services of switchboard attendants associated with on-premises PBX switching systems, with the capabilities of the intercept system for allowing calling parties the opportunity to complete their own calls to the on-premise switching systems when the telephone extension numbers of the called parties are known to the calling parties. Depending on the mode of system operation selected, the intercept system either presents all incoming calls directly to the switchboard attendants, or intercepts all incoming calls and presents the caller the opportunity to complete the call, or a combination in which incoming calls are first offered to the switchboard attendants for assistance and then after a time wherein attendant assistance is not gained, the call is intercepted and the caller is given an opportunity to complete the call. When a call is intercepted a bidirectional communication path is established between the caller and the intercept system wherein a digital announcement circuit transmits an instructional message to the caller soliciting the dialing of the desired on-premise switching system telephone extension number, and a DTMF receiver collects the dialed extension number digits. The digits are then outpulsed to the on-premises switching system and the call to the desired party is completed without the intervention of a switchboard attendant.
摘要翻译： 公开了一种用于集成与本地PBX交换系统相关联的交换机服务员的个性化服务的拦截系统，以及拦截系统的能力，允许呼叫方有机会在电话机上完成他们自己的呼叫到内部交换系统 被叫方的分机号码是主叫方知道的。 根据所选择的系统操作模式，拦截系统将所有来电直接提供给交换机的乘务员，或截取所有来电，并向主叫方提供完成呼叫的机会，或者首先提供来电的组合 交换机服务人员进行协助，然后在没有获得助理协助的时间之后，呼叫被拦截，呼叫者有机会完成呼叫。 当呼叫被拦截时，在呼叫者和拦截系统之间建立双向通信路径，其中数字通知电路向呼叫方发送指令消息，请求拨打所需的本地交换系统电话分机号码，并且DTMF接收机收集 拨打的分机号码。 这些数字然后被外部切换到本地交换系统，并且在没有交换机话务员干预的情况下完成对所需方的呼叫。
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公开(公告)号：US5166974A
公开(公告)日：1992-11-24
申请号：US685543
申请日：1991-04-15
申请人： Sanford J. Morganstein , Herbert B. Krakau , Bakulesh A. Mehta , Mark D. Klecka , Robert Carleton
发明人： Sanford J. Morganstein , Herbert B. Krakau , Bakulesh A. Mehta , Mark D. Klecka , Robert Carleton
CPC分类号： H04M3/523 , H04M3/487 , H04M3/493 , H04M3/5238
摘要： Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.
摘要翻译： 呼叫处理装置，用于排队等待连接到服务位置的呼叫方，并用于计算队列位置数据或等待时间数据，并将队列数据发送给主叫方。 排队的主叫方也可以通过输入用于将排队呼叫方路由到这些目的地的数字信息来到达备用目的地。
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公开(公告)号：US4850012A
公开(公告)日：1989-07-18
申请号：US133318
申请日：1987-12-16
CPC分类号： H04M9/005 , H04M3/527 , Y10S379/911
摘要： A call processor (32) for intercepting incoming calls to a key telephone system (10) and returning a message to a calling party. A digital message storage unit (48) stores messages associating called parties with respective pseudo-telephone numbers so the calling party can input information identifying a desired called party. A CPU (50) of the call processor (32) references a look-up table (52) with hte pseudo-telephone number input by the calling party to select and transmit a message via an intercom line (36) to the key telephone system (10). The message carried by the intercom line (36) broadcasts a message relating to the identity of the called party as well as the line to utilize.
摘要翻译： 一个呼叫处理器（32），用于截取到一个密钥电话系统（10）的呼入并返回一个呼叫方的消息。 数字消息存储单元（48）存储将被叫方与各自的伪电话号码相关联的消息，使得主叫方可以输入标识期望被叫方的信息。 呼叫处理器（32）的CPU（50）通过主叫方输入的hte伪电话号码引用查询表（52），以通过对讲线（36）向密钥电话系统选择和发送消息 （10）。 内线（36）携带的消息广播与被叫方的身份以及要使用的线路相关的消息。
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公开(公告)号：US4696028A
公开(公告)日：1987-09-22
申请号：US593526
申请日：1984-03-26
摘要： Disclosed is an intercept system for integrating the personalized services of switchboard attendants associated with on-premises PBX switching systems with the capabilities of the intercept system for allowing calling parties the opportunity to complete their own calls to the on-premises switching systems when the telephone extension numbers of the called parties are known to the calling parties. Depending on the mode of system operation selected, the intercept system either presents all incoming calls directly to the switchboard attendants, or intercepts all incoming calls and presents the caller the opportunity to complete the call, or a combination in which incoming calls are first offered to the switchboard attendants for assistance and then after a time wherein attendant assistance is not gained, the call is intercepted and the caller is given an opportunity to complete the call. When a call is intercepted a bidirectional communication path is established between the caller and the intercept system, wherein a digital announcement circuit transmits an instructional message to the caller soliciting the dialing of the desired on-premises switching system telephone extension number, and a DTMF receiver collects the dialed extension number digits. The digits are then outpulsed to the on-premises switching system and the call to the desired party is completed without the intervention of a switchboard attendant.
摘要翻译： 公开了一种拦截系统，用于将与本地PBX交换系统相关联的交换机服务员的个性化服务与拦截系统的能力集成，以允许呼叫方在电话分机上允许完成对本地交换系统的呼叫 被叫方的数量是主叫方知道的。 根据所选择的系统操作模式，拦截系统将所有来电直接提供给交换机的乘务员，或截取所有来电，并向主叫方提供完成呼叫的机会，或者首先提供来电的组合 交换机服务人员进行协助，然后在没有获得助理协助的时间之后，呼叫被拦截，呼叫者有机会完成呼叫。 当呼叫被拦截时，在呼叫者和拦截系统之间建立双向通信路径，其中数字通知电路向呼叫者发送指令消息，该呼叫者请求拨打所需的本地交换系统电话分机号码，以及DTMF接收机 收集拨打的分机号码数字。 这些数字然后被外部切换到本地交换系统，并且在没有交换机话务员干预的情况下完成对所需方的呼叫。
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公开(公告)号：US4809321A
公开(公告)日：1989-02-28
申请号：US909755
申请日：1986-09-22
申请人： Sanford J. Morganstein , Bakulesh A. Mehta , Herbert B. Krakau , Neil F. N. Milsted , Mark D. Klecka
发明人： Sanford J. Morganstein , Bakulesh A. Mehta , Herbert B. Krakau , Neil F. N. Milsted , Mark D. Klecka
CPC分类号： H04M3/5166 , H04M3/436 , H04M3/48 , H04M3/527 , H04M3/533 , H04M3/537 , H04M3/54 , H04Q3/625 , H04M3/53391
摘要： Call completion equipment (10) is disclosed for use with a switching system (14) for assisting callers to complete telephone calls thereto. If a primary destination telephone set (16) is busy or does not answer, a message is transmitted from a message storage unit (54) to the calling party. The message relates to the selection by the caller of secondary destinations including a switchboard attendent 18, an alternate destination telephone set, a camp-on option or voice messaging facilities. A processor complex (72) processes the digits dialed by the caller in response to the message, using various look-up tables (85-87), and transfers corresponding information to the switching system (14). The switching system (14) completes the call to the secondary destination according to the information. The invention (10) provides automatic camp-on features (87) with regard to predefined telephone sets of the switching system (14). Self-adaptive tone learn apparatus (50) and programs (88) are provided to learn the particular signature characteristics of call progress tones transmitted by the telephone switching system (14).
摘要翻译： 公开了与切换系统（14）一起使用的呼叫完成设备（10），用于协助呼叫者完成对其的电话呼叫。 如果主要目的地电话机（16）忙或不应答，则从消息存储单元（54）向呼叫方发送消息。 该消息涉及呼叫者对次要目的地的选择，包括交换机出席者18，备用目的地电话机，驻留选项或语音消息设施。 处理器复合体（72）使用各种查找表（85-87）处理呼叫者响应于该消息拨打的数字，并将相应的信息传送到交换系统（14）。 切换系统（14）根据该信息完成对次要目的地的呼叫。 本发明（10）提供关于交换系统（14）的预定电话机的自动驻留特征（87）。 提供自适应音调学习装置（50）和程序（88）以学习由电话交换系统（14）发送的呼叫进程音的特定签名特征。
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公开(公告)号：USRE37001E
公开(公告)日：2000-12-26
申请号：US709133
申请日：1996-09-06
申请人： Sanford J. Morganstein , Herbert B. Krakau , Bakulesh A. Mehta , Mark D. Klecka , Robert Carleton
发明人： Sanford J. Morganstein , Herbert B. Krakau , Bakulesh A. Mehta , Mark D. Klecka , Robert Carleton
CPC分类号： H04M3/523 , H04M3/487 , H04M3/493 , H04M3/5238
摘要： Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.
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公开(公告)号：US5666401A
公开(公告)日：1997-09-09
申请号：US612610
申请日：1996-03-08
CPC分类号： H04M3/42314 , H04M3/527 , H04Q3/625
摘要： Disclosed is an intercept system for integrating the personalized services of switchboard attendants associated with on-premises PBX switching systems, with the capabilities of the intercept system for allowing calling parties the opportunity to complete their own calls to the on-premises switching systems when the telephone extension numbers of the called parties are known to the calling parties. Depending on the mode of system operation selected, the intercept system either presents all incoming calls directly to the switchboard attendants, or intercepts all incoming calls and presents the caller the opportunity to complete the call, or a combination in which incoming calls are first offered to the switchboard attendants for assistance and then after a time wherein attendant assistance is not gained, the call is intercepted and the caller is given an opportunity to complete the call. When a call is intercepted a bidirectional communication path is established between the caller and the intercept system wherein a digital announcement circuit transmits an instructional message to the caller soliciting the dialing of the desired on-premises switching system telephone extension number, and a DTMF receiver collects the dialed extension number digits. The digits are then outpulsed to the on-premises switching system and the call to the desired party is completed without the intervention of a switchboard attendant.
摘要翻译： 公开了一种用于集成与本地PBX交换系统相关联的交换机服务员的个性化服务的拦截系统，以及拦截系统的能力，允许呼叫方有机会在电话机上完成对本地交换系统的呼叫 被叫方的分机号码是主叫方知道的。 根据所选择的系统操作模式，拦截系统将所有来电直接提供给交换机的乘务员，或截取所有来电，并向主叫方提供完成呼叫的机会，或者首先提供来电的组合 交换机服务人员进行协助，然后在没有获得助理协助的时间之后，呼叫被拦截，呼叫者有机会完成呼叫。 当呼叫被拦截时，在呼叫者和拦截系统之间建立双向通信路径，其中数字通知电路向呼叫者发送指令消息，请求拨打所需的室内交换系统电话分机号码，DTMF接收机收集 拨打的分机号码。 这些数字然后被外部切换到本地交换系统，并且在没有交换机话务员干预的情况下完成对所需方的呼叫。
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公开(公告)号：US5303298A
公开(公告)日：1994-04-12
申请号：US945122
申请日：1992-09-14
CPC分类号： H04M3/42314 , H04M3/527 , H04Q3/625
摘要： Disclosed is an intercept system for integrating the personalized services of switchboard attendants associated with on-premise PBX switching systems, with the capabilities of the intercept system for allowing calling parties the opportunity to complete their own calls to the on-premise switching systems when the telephone extension numbers of the called parties are known to the calling parties. Depending on the mode of system operation selected, the intercept system either presents all incoming calls directly to the switchboard attendants, or intercepts all incoming calls and presents the caller the opportunity to complete the call, or a combination in which incoming calls are first offered to the switchboard attendants for assistance and then after a time wherein attendant assistance is not gained, the call is intercepted and the caller is given an opportunity to complete the call. When a call is intercepted a bidirectional communication path is established between the caller and the intercept system wherein a digital announcement circuit transmits an instructional message to the caller soliciting the dialing of the desired on-premise switching system telephone extension number, and a DTMF receiver collects the dialed extension number digits. The digits are then outpulsed to the on-premises switching system and the call to the desired party is completed without the intervention of a switchboard attendant.
摘要翻译： 公开了一种用于集成与内部部署PBX交换系统相关联的交换机服务员的个性化服务的拦截系统，以及拦截系统的能力，允许呼叫方有机会在电话机上完成他们自己的呼叫到内部交换系统 被叫方的分机号码是主叫方知道的。 根据所选择的系统操作模式，拦截系统将所有来电直接提供给交换机的乘务员，或截取所有来电，并向主叫方提供完成呼叫的机会，或者首先提供来电的组合 交换机服务人员进行协助，然后在没有获得助理协助的时间之后，呼叫被拦截，呼叫者有机会完成呼叫。 当呼叫被拦截时，在呼叫者和拦截系统之间建立双向通信路径，其中数字通知电路向呼叫方发送指令消息，请求拨打所需的本地交换系统电话分机号码，并且DTMF接收机收集 拨打的分机号码。 这些数字然后被外部切换到本地交换系统，并且在没有交换机话务员干预的情况下完成对所需方的呼叫。
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公开(公告)号：US4935958A
公开(公告)日：1990-06-19
申请号：US286273
申请日：1988-12-19
申请人： Sanford J. Morganstein , Bakulesh A. Mehta , Herbert B. Krakau , Neil F. N. Milsted , Mark D. Klecka
发明人： Sanford J. Morganstein , Bakulesh A. Mehta , Herbert B. Krakau , Neil F. N. Milsted , Mark D. Klecka
CPC分类号： H04M3/5166 , H04M3/436 , H04M3/527 , H04M3/533 , H04M3/537 , H04M3/54 , H04Q3/625 , H04M3/53391
摘要： Apparatus for recognizing a telephone call supervision signal by comparing its frequency and cadence to the frequency and cadence of a previously learned call supervision signal is provided as part of call completion equipment (10). Call progress tone detector (50) receives a call supervision signal and responds by outputting frequency parametric signals which indicate whether predetermined standard frequencies are present in the received signal. Microprocessor (74) determines the cadence of the received call supervision signal and outputs a corresonding cadence parametric signal. If it is beneficial to learn the received call supervision signal, the frequency and cadence parameters are stored in memory (78). Recognition circuits can then recognize a subsequent telephone call supervision signal by comparing its frequency and cadence parameters to the frequency and cadence parameters stored in memory (78) for at least one learned signal.
摘要翻译： 作为呼叫完成设备（10）的一部分，提供用于通过将其频率和节奏与先前学习的呼叫监视信号的频率和节奏进行比较来识别电话呼叫监视信号的装置。 呼叫进程音检测器（50）接收呼叫监视信号，并通过输出指示接收信号中是否存在预定标准频率的频率参数信号进行响应。 微处理器（74）确定接收到的呼叫监听信号的节奏，并输出相应的节奏参数信号。 如果学习接收到的呼叫监视信号是有益的，则频率和节奏参数被存储在存储器（78）中。 识别电路然后可以通过将其频率和节奏参数与存储在存储器（78）中的至少一个学习信号的频率和节奏参数进行比较来识别随后的电话呼叫监视信号。
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