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公开(公告)号：US20240251014A1
公开(公告)日：2024-07-25
申请号：US18624760
申请日：2024-04-02
发明人： Chad Skinner , Jason Potts , Scott D. Dies , Aaron Kammeyer , Amit Gupta
IPC分类号： H04L67/141 , G06N20/00 , H04L67/02
CPC分类号： H04L67/141 , G06N20/00 , H04L67/02
摘要： Various techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The framework also may include queuing and communication services executing on the client device, which interface with the internal client application and external service providers to support a common queuing framework and an integrated model implementation across the contact center environment.
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公开(公告)号：US11979464B2
公开(公告)日：2024-05-07
申请号：US18222341
申请日：2023-07-14
发明人： Chad Skinner , Jason Potts , Scott D. Dies , Aaron Kammeyer , Amit Gupta
IPC分类号： G06F15/16 , G06N20/00 , H04L67/02 , H04L67/141
CPC分类号： H04L67/141 , G06N20/00 , H04L67/02
摘要： Various techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The framework also may include queuing and communication services executing on the client device, which interface with the internal client application and external service providers to support a common queuing framework and an integrated model implementation across the contact center environment.
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公开(公告)号：US20230362260A1
公开(公告)日：2023-11-09
申请号：US18222341
申请日：2023-07-14
发明人： Chad Skinner , Jason Potts , Scott D. Dies , Aaron Kammeyer , Amit Gupta
IPC分类号： H04L67/141 , G06N20/00 , H04L67/02
CPC分类号： H04L67/141 , G06N20/00 , H04L67/02
摘要： Various techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The framework also may include queuing and communication services executing on the client device, which interface with the internal client application and external service providers to support a common queuing framework and an integrated model implementation across the contact center environment.
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公开(公告)号：US11757999B1
公开(公告)日：2023-09-12
申请号：US17335890
申请日：2021-06-01
发明人： Chad Skinner , Jason Potts , Scott D. Dies , Aaron Kammeyer , Amit Gupta
IPC分类号： G06F15/16 , H04L67/141 , G06N20/00 , H04L67/02
CPC分类号： H04L67/141 , G06N20/00 , H04L67/02
摘要： Various techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The framework also may include queuing and communication services executing on the client device, which interface with the internal client application and external service providers to support a common queuing framework and an integrated model implementation across the contact center environment.
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