公开(公告)号：US20070220365A1

公开(公告)日：2007-09-20

申请号：US11378134

申请日：2006-03-17

申请人： Stefania Castellani ,  Nicola Cancedda ,  Maria Grasso ,  Jacki O'Neill

发明人： Stefania Castellani ,  Nicola Cancedda ,  Maria Grasso ,  Jacki O'Neill

IPC分类号： G06F11/00

CPC分类号： G06Q10/00 ,  G03G15/502 ,  G03G15/5075 ,  G03G15/55 ,  G03G2215/00109

摘要： A method for assisting a user to correct a problem with a device, such as a printer includes extracting, from records comprising user actions on the device, a string of user actions on the device. The string of user actions is compared with at least one predetermined sequence of user actions for correction of a predefined problem with the device. Based on the comparison, an evaluation is made as to whether at least one prior user has attempted the predetermined sequence and, if so, a procedure is implemented to avoid a user repeating the prior attempt.

摘要翻译： 用于帮助用户纠正诸如打印机的设备的问题的方法包括从设备上包括用户动作的记录中提取在设备上的用户动作串。 将用户操作串与至少一个预定的用户动作顺序进行比较，以便用于校正与设备的预定义问题。 基于比较，评估至少一个在先用户是否尝试了预定的序列，如果是，则实施一个过程以避免用户重复先前的尝试。