公开(公告)号：US08204191B2

公开(公告)日：2012-06-19

申请号：US12606932

申请日：2009-10-27

申请人： Steven Lurie ,  Scott Faber ,  Sean Van der Linden

发明人： Steven Lurie ,  Scott Faber ,  Sean Van der Linden

IPC分类号： H04M15/00 ,  H04M3/42

CPC分类号： H04M15/68 ,  H04M15/00 ,  H04M15/49 ,  H04M15/805 ,  H04M17/00 ,  H04M2215/0168 ,  H04M2215/018 ,  H04M2215/0196 ,  H04M2215/46 ,  H04M2215/7457

摘要： A method and apparatus are described for ensuring a real-time connection between users and selected service providers using voice mail. The system enables seekers of a wide array of services to select, contact, converse, and pay for a service provider using a communications device such as the telephone. A seeker locates a service provider by providing the name of a profession, which is recognized by the system's software. Once a service provider is selected, the system connects the seeker with the service provider for a live conversation. However, during service provider unavailability, the system enables the seeker to leave a voice mail message for the service provider and reconnects the user and service provider once the message is reviewed by the service provider. The system automatically bills the seeker for the time spent conversing with the service provider and compensates the service provider.

摘要翻译： 描述了一种用于确保用户和使用语音邮件的所选服务提供商之间的实时连接的方法和装置。 该系统使得各种服务的寻求者可以使用诸如电话之类的通信设备来选择，联系，交换和支付服务提供商。 寻求者通过提供系统的软件识别的专业名称来定位服务提供商。 一旦选择了服务提供商，系统就会将求职者与服务提供商连接起来进行现场对话。 然而，在服务提供商不可用期间，系统使得寻求者能够为服务提供商留下语音邮件消息，并且一旦服务提供商审查了该消息，就重新连接用户和服务提供商。 系统自动向追查者收取与服务提供商交谈的时间并补偿服务提供商。

公开(公告)号：US20090030838A1

公开(公告)日：2009-01-29

申请号：US12243840

申请日：2008-10-01

申请人： Karl JACOB ,  Mark Halstead ,  Steven Lurie

发明人： Karl JACOB ,  Mark Halstead ,  Steven Lurie

IPC分类号： G06Q40/00

CPC分类号： G06Q20/123 ,  G06Q20/102 ,  G06Q20/12 ,  G06Q30/06 ,  G06Q40/025 ,  G06Q40/04

摘要： A method, apparatus and system for marketing, delivering, and collecting payment for information is described. In one embodiment, the invention is a method of providing electronic mail for payment. The invention includes sending an electronic mail message including provided information and a price to a customer, the provided information having an inaccessible portion of information. The invention further includes transferring a payment from the customer, and rendering the inaccessible portion of information accessible to the customer.

摘要翻译： 描述了用于营销，交付和收集信息支付的方法，装置和系统。 在一个实施例中，本发明是一种提供用于支付的电子邮件的方法。 本发明包括向客户发送包括提供的信息和价格的电子邮件消息，所提供的信息具有不可接近的部分信息。 本发明还包括从客户转移付款，并且使得客户可访问的信息的不可接近部分。

公开(公告)号：US07937439B2

公开(公告)日：2011-05-03

申请号：US10032518

申请日：2001-12-27

申请人： Steven Lurie

发明人： Steven Lurie

IPC分类号： G06F15/16

CPC分类号： G06Q10/109 ,  G06Q30/0214 ,  G06Q30/0282

摘要： An apparatus and method for scheduling live advice communication with a selected service provider are described. The method includes receiving, from a service seeker, an appointment request for live advice from a selected service provider during a specified appointment time. Once the appointment is received, the appointment is provided to the selected service provider. The appointment is provided either via electronic mail or via an alert provided via a display screen, which is browsed by the service provider. Once received by the service provider, the service provider has the option to either accept or decline the appointment request. Consequently, once the appointment request is accepted, the service provider system schedules a live advice communications appointment between the service seeker and the selected service provider. Finally, the service provider system will connect the selected service provider with the service seeker for a live advice communication at the scheduled appointment time.

摘要翻译： 描述了一种用于调度与所选择的服务提供商的直播建议通信的装置和方法。 该方法包括在指定的约会时间内从服务寻求者接收来自所选服务提供商的直播建议的约会请求。 收到预约后，将向所选服务提供商提供约会。 通过电子邮件或通过由服务提供商浏览的显示屏提供的警报提供约会。 一旦服务提供商收到，服务提供商就可以选择接受或拒绝约会请求。 因此，一旦约定请求被接受，服务提供者系统就在服务寻求者和所选服务提供商之间安排实时通知通信约定。 最后，服务提供商系统将在预定的约会时间将选定的服务提供商与服务寻求者连接以进行现场咨询通信。

公开(公告)号：US07657013B2

公开(公告)日：2010-02-02

申请号：US11927534

申请日：2007-10-29

申请人： Steven Lurie ,  Scott Faber ,  Sean Van der Linden

发明人： Steven Lurie ,  Scott Faber ,  Sean Van der Linden

IPC分类号： H04M15/00 ,  H04M3/42

CPC分类号： H04M15/68 ,  H04M15/00 ,  H04M15/49 ,  H04M15/805 ,  H04M17/00 ,  H04M2215/0168 ,  H04M2215/018 ,  H04M2215/0196 ,  H04M2215/46 ,  H04M2215/7457

摘要： A method and apparatus are described for ensuring a real-time connection between users and selected service providers using voice mail. The system enables seekers of a wide array of services to select, contact, converse, and pay for a service provider using a communications device such as the telephone. A seeker locates a service provider by providing the name of a profession, which is recognized by the system's software. Once a service provider is selected, the system connects the seeker with the service provider for a live conversation. However, during service provider unavailability, the system enables the seeker to leave a voice mail message for the service provider and reconnects the user and service provider once the message is reviewed by the service provider. The system automatically bills the seeker for the time spent conversing with the service provider and compensates the service provider.

摘要翻译： 描述了一种用于确保用户和使用语音邮件的所选服务提供商之间的实时连接的方法和装置。 该系统使得各种服务的寻求者可以使用诸如电话之类的通信设备来选择，联系，交换和支付服务提供商。 寻求者通过提供系统的软件识别的专业名称来定位服务提供商。 一旦选择了服务提供商，系统就会将求职者与服务提供商连接起来进行现场对话。 然而，在服务提供商不可用期间，系统使得寻求者能够为服务提供商留下语音邮件消息，并且一旦服务提供商审查了该消息，就重新连接用户和服务提供商。 系统自动向追查者收取与服务提供商交谈的时间并补偿服务提供商。

公开(公告)号：US07580850B2

公开(公告)日：2009-08-25

申请号：US10021877

申请日：2001-12-14

申请人： Steven Lurie

发明人： Steven Lurie

IPC分类号： G06F9/46

CPC分类号： G06Q30/02 ,  G06Q10/06311 ,  G06Q10/06316 ,  G06Q30/0201 ,  G06Q30/0204

摘要： An apparatus and method for online advice customer relationship management are described. The method includes the determination of a service provider ID code from a requesting service provider. Once a service provider ID code is determined, a list of service seekers that have received advice regarding a field of service from a service provider corresponding to the service provider ID code is generated. Once generated, the listing of service seekers is displayed via a customer management screen. As such, system administrators, as well as the service providers themselves, may view listings of service seekers in order to provide relationship management of the service seekers, such as for example, providing incentives to service seekers for follow-up advice, as well as blocking undesired service seekers from further contact with the service provider.

摘要翻译： 描述了用于在线咨询客户关系管理的设备和方法。 该方法包括从请求服务提供商确定服务提供商ID代码。 一旦确定了服务提供商ID代码，就产生了从与服务提供商ID代码相对应的服务提供商接收到关于服务领域的建议的服务搜索者的列表。 一旦生成，通过客户管理屏幕显示服务寻求者的列表。 因此，系统管理员以及服务提供商本身可以查看服务寻求者的列表，以便提供服务寻求者的关系管理，例如为服务寻求者提供后续咨询的激励，以及 阻止不期望的服务请求者进一步与服务提供商联系。

公开(公告)号：US20090161856A1

公开(公告)日：2009-06-25

申请号：US11775207

申请日：2007-07-09

申请人： Steven Lurie

发明人： Steven Lurie

IPC分类号： H04M7/00

CPC分类号： H04M7/003 ,  G06Q10/06315 ,  H04M3/493 ,  H04M3/5183 ,  H04M7/1205

摘要： Systems and methods described herein may be incorporated into a “service marketplace” system that matches users with potential information or service providers and establishes a real-time communications connection between the user and a selected information provider. In one embodiment, an alternate is selected for the user when the service provider that the user is trying to connect with cannot be reached. In an alternative embodiment, the alternates can be used in conjunction with the service provider that does connect with the user in order to provide a second opinion or possibly deeper background information. In one embodiment, the service providers can either be a live person at the other end of the connection or a recording.

摘要翻译： 本文描述的系统和方法可以被并入到与潜在信息或服务提供者匹配用户的“服务市场”系统中，并建立用户与所选信息提供者之间的实时通信连接。 在一个实施例中，当用户尝试连接的服务提供商无法访问时，为用户选择备用。 在替代实施例中，替代方案可以与确定与用户连接的服务提供商一起使用，以便提供第二意见或可能更深的背景信息。 在一个实施例中，服务提供商可以是在连接的另一端的活的人或记录。

公开(公告)号：US07289623B2

公开(公告)日：2007-10-30

申请号：US09764021

申请日：2001-01-16

申请人： Steven Lurie

发明人： Steven Lurie

IPC分类号： H04M7/02

CPC分类号： H04M7/003 ,  G06Q10/06315 ,  H04M3/493 ,  H04M3/5183 ,  H04M7/1205

摘要： A systems and methods described herein may be incorporated into a “service marketplace” system that matches users with potential information or service providers and establishes a real-time communications connection between the user and a selected information provider. In one embodiment, an alternate is selected for the user when the service provider that the user is trying to connect with cannot be reached. In an alternative embodiment, the alternates can be used in conjunction with the service provider that does connect with the user in order to provide a second opinion or possibly deeper background information. In one embodiment, the service providers can either be a live person at the other end of the connection or a recording.

摘要翻译： 本文描述的系统和方法可以被并入到与潜在信息或服务提供者匹配用户的“服务市场”系统中，并建立用户与所选信息提供者之间的实时通信连接。 在一个实施例中，当用户尝试连接的服务提供商无法访问时，为用户选择备用。 在替代实施例中，替代方案可以与确定与用户连接的服务提供商一起使用，以便提供第二意见或可能更深的背景信息。 在一个实施例中，服务提供商可以是在连接的另一端的活的人或记录。

公开(公告)号：US08831965B2

公开(公告)日：2014-09-09

申请号：US12270460

申请日：2008-11-13

申请人： Steven Lurie

发明人： Steven Lurie

IPC分类号： G06Q10/00

CPC分类号： G06Q30/02 ,  G06Q10/06311 ,  G06Q10/06316 ,  G06Q30/0201 ,  G06Q30/0204

摘要： An apparatus and method for online advice customer relationship management are described. The method includes the determination of a service provider ID code from a requesting service provider. Once a service provider ID code is determined, a list of service seekers that have received advice regarding a field of service from a service provider corresponding to the service provider ID code is generated. Once generated, the listing of service seekers is displayed via a customer management screen. As such, system administrators, as well as the service providers themselves, may view listings of service seekers in order to provide relationship management of the service seekers, such as for example, providing incentives to service seekers for follow-up advice, as well as blocking undesired service seekers from further contact with the service provider.

摘要翻译： 描述了用于在线咨询客户关系管理的设备和方法。 该方法包括从请求服务提供商确定服务提供商ID代码。 一旦确定了服务提供商ID代码，就产生了从与服务提供商ID代码相对应的服务提供商接收到关于服务领域的建议的服务搜索者的列表。 一旦生成，通过客户管理屏幕显示服务寻求者的列表。 因此，系统管理员以及服务提供商本身可以查看服务寻求者的列表，以便提供服务寻求者的关系管理，例如为服务寻求者提供后续咨询的激励，以及 阻止不期望的服务请求者进一步与服务提供商联系。

公开(公告)号：US08731157B2

公开(公告)日：2014-05-20

申请号：US13494819

申请日：2012-06-12

申请人： Steven Lurie ,  Scott Faber ,  Sean Van der Linden

发明人： Steven Lurie ,  Scott Faber ,  Sean Van der Linden

IPC分类号： H04M15/00

CPC分类号： H04M15/68 ,  H04M15/00 ,  H04M15/49 ,  H04M15/805 ,  H04M17/00 ,  H04M2215/0168 ,  H04M2215/018 ,  H04M2215/0196 ,  H04M2215/46 ,  H04M2215/7457

摘要： A method and apparatus are described for ensuring a real-time connection between users and selected service providers using voice mail. The system enables seekers of a wide array of services to select, contact, converse, and pay for a service provider using a communications device such as the telephone. A seeker locates a service provider by providing the name of a profession, which is recognized by the system's software. Once a service provider is selected, the system connects the seeker with the service provider for a live conversation. However, during service provider unavailability, the system enables the seeker to leave a voice mail message for the service provider and reconnects the user and service provider once the message is reviewed by the service provider. The system automatically bills the seeker for the time spent conversing with the service provider and compensates the service provider.

摘要翻译： 描述了一种用于确保用户和使用语音邮件的所选服务提供商之间的实时连接的方法和装置。 该系统使得各种服务的寻求者可以使用诸如电话之类的通信设备来选择，联系，交换和支付服务提供商。 寻求者通过提供系统的软件识别的专业名称来定位服务提供商。 一旦选择了服务提供商，系统就会将求职者与服务提供商连接起来进行现场对话。 然而，在服务提供商不可用期间，系统使得寻求者能够为服务提供商留下语音邮件消息，并且一旦服务提供商审查了该消息，就重新连接用户和服务提供商。 系统自动向追查者收取与服务提供商交谈的时间并补偿服务提供商。

公开(公告)号：US20130010935A1

公开(公告)日：2013-01-10

申请号：US13494819

申请日：2012-06-12

申请人： Steven Lurie ,  Scott Faber ,  Sean Van der Linden

发明人： Steven Lurie ,  Scott Faber ,  Sean Van der Linden

IPC分类号： H04M1/64

CPC分类号： H04M15/68 ,  H04M15/00 ,  H04M15/49 ,  H04M15/805 ,  H04M17/00 ,  H04M2215/0168 ,  H04M2215/018 ,  H04M2215/0196 ,  H04M2215/46 ,  H04M2215/7457

摘要： A method and apparatus are described for ensuring a real-time connection between users and selected service providers using voice mail. The system enables seekers of a wide array of services to select, contact, converse, and pay for a service provider using a communications device such as the telephone. A seeker locates a service provider by providing the name of a profession, which is recognized by the system's software. Once a service provider is selected, the system connects the seeker with the service provider for a live conversation. However, during service provider unavailability, the system enables the seeker to leave a voice mail message for the service provider and reconnects the user and service provider once the message is reviewed by the service provider. The system automatically bills the seeker for the time spent conversing with the service provider and compensates the service provider.

摘要翻译： 描述了一种用于确保用户和使用语音邮件的所选服务提供商之间的实时连接的方法和装置。 该系统使得各种服务的寻求者可以使用诸如电话之类的通信设备来选择，联系，交换和支付服务提供商。 寻求者通过提供系统的软件识别的专业名称来定位服务提供商。 一旦选择了服务提供商，系统就会将求职者与服务提供商连接起来进行现场对话。 然而，在服务提供商不可用期间，系统使得寻求者能够为服务提供商留下语音邮件消息，并且一旦服务提供商审查了该消息，就重新连接用户和服务提供商。 系统自动向追查者收取与服务提供商交谈的时间并补偿服务提供商。