公开(公告)号：US20220027855A1

公开(公告)日：2022-01-27

申请号：US17078121

申请日：2020-10-23

Applicant: VMWARE, INC.

Inventor： SUMAN ALUVALA ,  Arjun KOCHHAR ,  Pavan Rajkumar RANGAIN ,  Mahesh Ashok KAVATAGE

IPC: G06Q10/10 ,  H04L12/911 ,  H04L12/58 ,  G06F16/907 ,  G06F16/9032

Abstract: Systems and methods are included for improved interorganizational collaboration. An agent on a server can crawl through data files to identify keywords relating to a product. The agent can create tags and assign the keywords to the tags. The agent can crawl through user-related data files to identify potential support users. The support users can be mapped to tags in a database. A user interacting with a chat application can request help with the product. The agent can extract keywords from the request and use them to identify a tag. The agent can map the tag to support users and using an algorithm can select a support user to send the help request to. If the support user denies the request or does not respond, the agent can send the request to another support user. Once a support user accepts the request, the agent can connect the users.

公开(公告)号：US20220116379A1

公开(公告)日：2022-04-14

申请号：US17069869

申请日：2020-10-14

Applicant: VMware, Inc.

Inventor： Pavan Rajkumar RANGAIN ,  Suman ALUVALA ,  Arjun KOCHHAR ,  Amit Kumar YADAV

IPC: H04L29/06

Abstract: Example methods and systems for context-aware network policy enforcement are described. In one example, a computer system may detect a request for a client device to access a destination server. The computer system may extract, from the request, connection information identifying a connection to be established for the client device to access the destination server; and map the connection information to contextual information associated with the client device or a user operating the client device, or both. Based on the contextual information, the computer system may apply one or more network policies to determine whether to allow or deny access by the client device to the destination server. In response to determination to allow the access, a first response may be generated and sent to allow establishment of the connection. Otherwise, a second response may be generated and sent to block establishment of the connection.